Jake Sweeney Mazda Tri-County

I leased Mazda3 from Jake Sweeny Mazda. They gave me worst deal someone can get. and at that time I was new to leasing market. but I don't have any complaint about that. Problem: 1) Service: They neve worst deal someone can get. and at that time I was new to leasing market. but I don't have any complaint about that. Problem: 1) Service: They never sent me any kind of coupons. and there are 2 service schedule for Mazda one after every 5000 and one after every 7500 (For synthetic oil). Everytime they tells me different schedule. Even if I told them that this is synthetic and it need service 7500 miles. But they will always give some reason how it is not for you. and they will call you for service earlier and charging more money. Problem 2) Buy-Out : but after 2 years (Little before that) when I called to talk about returning / buying out options. Bob keep on saying, I will have all options ready and call back. He never calls back. After 2-3 weeks of follow up and calls. I went personally to showroom. And bob was such unfriendly for every question his answer was 'that's between you and mazda'? I am sitting in Mazda dealership and how can employee say between me and mazda. That's why they have opened showroom right? and he just told me administrative charges ($250). which he will do. I have no idea for what they are charging $250. Just to fill out forms? No idea. Only thing they care is money. once it is done they don't care. I called chase directly and they said, I can purchase car directly from them and I don't need to go to Dealer. If Bob was so reluctant to work he should have at least suggested me the option to buy to directly. That also he didn't do. On top of it he was mentioning that Jake sweeny is oldest dealer bla bla bla. But they does not seems to care about anything. Especially customers. Also I doubt if Bob is really employee. You can clearly see difference, when I came to lease everyone was happy and when I went to buy out I was sent to some lonely cornered desk where Bob seats. when I went to his desk he was not there. (Even after taking appointment) From my experience, Please do not lease car from this dealer at any cost. More

this is why I would never recommend this dealership.... I was lied to, multiple times by the employee and the sales manager... when I finally got through to someone, they dodged my calls,,, then when I track was lied to, multiple times by the employee and the sales manager... when I finally got through to someone, they dodged my calls,,, then when I tracked them down, they promised to call me back, never did,. I finally after a month gave up and contacted the manager, who promised me the same deal the sales guy did... a check for $99.00 in the mail... another lie... never got it. called the manager twice , "checks in the mail" again, again, no check ever. how can a dealership stay in business this long when they lie directly to customers??? because eventually, the customer gives up, and all they lose is a return customer-- the sales guy probably doesn't care, but you would think the managers or owners would. If you want to contact me, I'm the one that bought the Honda Crosstour from you in November. More

Mike Donohue was great to work with.. He was not pushy at all. He gave us the best price. There were no surprises at the end. all. He gave us the best price. There were no surprises at the end. More

I went to Jake Sweeney to browse around for a car. After meeting with Jay Wagstaff I choose to buy a car. The customer service I received was beyond what i was use to. I have since had a few family members meeting with Jay Wagstaff I choose to buy a car. The customer service I received was beyond what i was use to. I have since had a few family members buy cars from here too. My family members were equally impressed as I was. I also meet with a lady by the name of Katie Sweeney, she was the icing on the cake with her sincere appreciation for my business. The entire staff went out of their way to make sure I was comfortable the whole time I was there. This is the only car dealership in Cincinnati that can get my business. I am truly thankful for Mr.Wagstaff and Mrs. Sweeney because i know i made a solid purchase. More

This dealership was willing to participate in a bidding process with 6 other dealerships in the area. After the second round of bids, I accepted this dealership's offer. Contact during the process, both by process with 6 other dealerships in the area. After the second round of bids, I accepted this dealership's offer. Contact during the process, both by phone and email, was prompt, efficient, and very professional. Once the bid was accepted, those same qualities continued to exist as I worked with Mike Donohue to complete the deal. Mike's personable style continued to show through as he explained the paperwork and vehicle operation when I picked up the vehicle. More

I came in looking for a new to me used car after my car died and had no idea what I was going to get. Tony Heitz was great in taking his time to make sure I found the right car for me and my two kids. No died and had no idea what I was going to get. Tony Heitz was great in taking his time to make sure I found the right car for me and my two kids. Not only was he extremely helpful with my search, but he had coloring books and crayons in his desk that kept my children busy while I signed all the paperwork. I will recommend anyone with kids to ask for Tony when they are looking for a car even those with out kids. Everyone there was friendly and helpful, I am now a Jake Sweeney customer for life. More

Great experience. Bought a new car. Everything went smoothly. Salesperson, Tony Heitz, was excellent in helping me select my car and facilitating the sale. Overall dealership experience was very positi smoothly. Salesperson, Tony Heitz, was excellent in helping me select my car and facilitating the sale. Overall dealership experience was very positive. More

I have given this rating for Tyrone Glover because he was very friendly and nice. Also, he helped us lower the price on our vehicle and he answered all our questions. He cares about the people he sales cars very friendly and nice. Also, he helped us lower the price on our vehicle and he answered all our questions. He cares about the people he sales cars to and he makes sure everything is to your liking. More

I test drove a 2012 Mazda 2 Touring earlier this week, and loved it. After talking it over with my parents and doing some research online I found out it was literally a better deal than any dealer was of and loved it. After talking it over with my parents and doing some research online I found out it was literally a better deal than any dealer was offering in a 500 mile radius of my house and it was well under KBB.com's suggested retail price. Then I came to this website and read some very negative reviews. I am a young woman (24) and was afraid of getting treated unfairly or pressured. This morning I went to Jake Sweeney for another test drive and I'm now the happy owner of my Mazda 2. The whole experience was great! I worked with Paul and he was fun and kept things pressure-free and easy to understand. Every guy I came into contact with was super helpful. I even got the car for less than I thought I was. I can't speak for other reviewers on this site, but I had a great experience. If I hadn't gotten what I wanted, would my review be this positive.. probably not BUT that didn't happen, so I'm happy. I would totally buy another car from them. More

This place has lost all credibility with me. Was ready to purchase a car, but then sales rep turned shady. Had been having online chats / email exchanges about one of the cars (a new 2012). When finaliz to purchase a car, but then sales rep turned shady. Had been having online chats / email exchanges about one of the cars (a new 2012). When finalizing the purchase price, the price somehow increased from initial discussion. When I confronted the sales rep about this, I was told the price posted on the Internet included discounts that I didn't qualify for such as military, etc. i told the sales rep i found the exact same car at Kings Mazda for $2,000 less than his price. He told me it wasn't the same car. I had both tickets printed out and he was correct, the one at Kings Mazda had more stuff! Sales rep either thought he could take advantage because I am a female, or the dealership practices "bait and switch" advertising practices. Will never ever go there again. Not sure why they pulled this on a car nearly two years old that hadn't sold. I ended up purchasing the same car with same features they had from a Jeff Schmitt in Dayton. That dealership had a no haggle clearance price that was $3,000 less than Jake Sweeny price - and it came with extra services such as free oil change, one year of dent repair, one year key repair and much more. Too many options to settle with a lying dealership. Save yourself a headache and shop some where else. More