Jake Sweeney Mazda West

So I don't want to be a Debbie downer but it's been twice that I was supposed. to get a call back from a female at that location about my car being work on as of yet nothing? twice that I was supposed. to get a call back from a female at that location about my car being work on as of yet nothing? More

Took the Mazda 3 to the dealer (Jake Sweeney Mazda West) for an issue that needed to be diagnosed with their fancy computer. Service advisor calls and says they found the issue, and it also needed a Throttl for an issue that needed to be diagnosed with their fancy computer. Service advisor calls and says they found the issue, and it also needed a Throttle Body Service. Little did they know that I had just removed the TB less than 3 weeks ago and cleaned it to like new condition. I mentioned this fact, and they quickly stated they just went off the mileage of the vehicle. So basically they were just making up stuff. I suppose I shouldn't be that surprised, but I'm still disappointed. I used to think this dealership was honest. Guess that changed. More

Lack of comprehensiveness means multiple visits, time lost I've been bringing my Mazda to this dealership for several years and have been generally satisfied on all fronts. This week, I stopped in for a routin I've been bringing my Mazda to this dealership for several years and have been generally satisfied on all fronts. This week, I stopped in for a routine oil change and inspection and to have a few minor issues fixed. When I dropped the car off, I noted that I'd also noticed some lurching on the 25-minute drive over. After leaving the dealership, the minor issues I'd reported were gone but the lurching had become more pronounced. Halfway between the dealership and my house, the check engine light came on. I then had to turn around and go back to the dealership to have this diagnosed. An on-the-spot diagnostic revealed that the engine has misfired and may have an issue with a sensor. This took a matter of seconds to do, and I have to wonder why this or something like it wasn't done when I noted the lurching problem an hour and a half earlier. I left the car with the dealership because I needed to get work done at some point that day, and it turned out some hours later that there was $1,100 of work that needed to be done to fix the problem. At this point, I'm annoyed, but not angry. I'm not sure why I had to leave the dealership and turn around to figure out there was a problem with the engine when I 1) notified the service advisor of the problem when I came in that morning 2) paid for a diagnostic during my first visit, which I presumed would include a diagnosis of the lurching in addition to the other issues I'd mentioned in my appointment notes 3) had a report card full of green boxes from the multi-point inspection. But I'm pretty level-headed, so I figure whatever. Mistakes happen. All they've got to do is get it right the second time and all is forgiven. Cut to Friday when I come back to pick the car up. They've washed it for me, which is appreciated. As I drive home, I notice that the lurching problem seems completely fixed, and so I decide to stop at a nearby Kroger to reward myself with a bottle of bourbon since I've just dumped a bunch of money into my car. I leave the store, put the key in the ignition, and ... nothing. The battery is completely, utterly, absolutely dead. And *now* I'm angry. I call the dealership and sit on the line for five or six minutes in 90-degree heat before they agree to send someone out to give me a jump. When Tony from the service department, who is nice enough, comes out to give me a jump, he tells me that my battery may be dead or have a bad cell. I decline to go back to the dealership because 1) I have a 5 p.m. deadline 2) I've already decided that this dealership is not getting another dime of my money this week or probably ever. Tony, who again is very nice, tells me that he would have been able to tell me for sure if my battery had a problem had he brought his diagnostic kit with him. The fact that he didn't have this for a call about a dead battery is the button on the emerging theme of this dealership's lack of attention to detail. I'm looking now at the results of my multi-point inspection from Wednesday and the second multi-point inspection they supposedly performed after the repairs, and it shows green for battery terminals/cables/mountings and CCA testing. (Curiously, my tire tread appears to have been downgraded from green to yellow over the course of maybe 30 miles of driving). So that means somewhere between Wednesday, Friday, and $1,250 of work (including the $150 I spent originally on the oil change/inspection/diagnostic), my three-year-old battery in green-light condition has completely died. I have to think that's either the result of the dealership not properly testing it either on Wednesday or Thursday as their inspection checklists suggest or them somehow creating an entirely new problem in the process of fixing another one. Neither conclusion is acceptable. Thankfully, I live up the street from a reputable independent auto center, so I'll be taking my car there to have this new problem fixed. For future service, I have absolutely no intention of returning to Jake Sweeney Mazda West again. If I've brought my car to a place for several years and have been a loyal, consistent customer, I'd expect the barest minimum of comprehensiveness when I drop over $1,000 on repairs -- especially when I'm dropping money to fix a problem that I told someone about before it got worse and only got worse after I had already left the dealership thinking my car was in driving shape. The fact that I left today driving a car that was not in proper working condition once again tells me that my time and my money are not valued by Jake Sweeney Mazda West. They'll not be getting any more of either moving forward. More

Inconsiderate service center On September 26th I had an appointment set up to recalibrate my key fobs and when we went to drop the car off they said they did not have any master t On September 26th I had an appointment set up to recalibrate my key fobs and when we went to drop the car off they said they did not have any master technicians there. They made us reschedule for October 1st and said they confirmed a loaner car. When my fiancé arrived at 8 am they said sorry we don’t have a loaner car for you. We have the confirmation email stating we got a loaner car yet they failed to save us one. They made us reschedule again for October 2nd. We have made arrangements 3 different times to get off work in order to take the car. I do not appreciate the way things have been handled. I do not recommend anyone taking their Mazda to this location. I have had bad experiences every single time. More

"Get it in writing." This simple phrase once meant something When the Saturn make was discontinued by GM, the Western Hills Saturn Sweeney dealership was reopened as a Sweeney Mazda dealership. Jake Sweeney mad When the Saturn make was discontinued by GM, the Western Hills Saturn Sweeney dealership was reopened as a Sweeney Mazda dealership. Jake Sweeney made the generous offer to provide free oil changes for the Saturn we had purchased from his dealership as long as we owned the vehicle. This offer was made via letter, which I still have. We have taken advantage of this offer for every oil change we have made on the Saturn. On our last oil change visit, we were informed that earlier this year they had posted signage at the service counter, indicating that they would no longer be providing the free oil changes. They agreed to honor their commitment for this oil change, but made it clear that even though we had it in writing, they would not provide future free oil changes. In closing, I would like to say we have never had any problems with their service, but after this experience, would be reluctant to purchase my next vehicle from a Jake Sweeney dealership. More

Thanks Joe I was sold a lemon and was completely pissed off, but upon return of the vehicle Joe Collins the man who sold me the car originally made things right. I was sold a lemon and was completely pissed off, but upon return of the vehicle Joe Collins the man who sold me the car originally made things right. He took back the used lemon and put me in a brand new car. I recommend him specifically because he (Joe Collins) is a great salesman, while his boss on the other hand was dismissive and a bit of a jerk. Steve Fliehman not only his out until I was done dealing with Joe Collins he came out of hiding only to try to dismiss me after a financing hang-up. More

Excellent service and customer service I came in for a possible trade in to have my 2014 Accord appraised. I was able to drive out with 2016 Accord.. Amazing service and very professional. I came in for a possible trade in to have my 2014 Accord appraised. I was able to drive out with 2016 Accord.. Amazing service and very professional. More

Convoluted I came in looking to trade in my car for a more dependable newer vehicle. My salesman Mitchell was friendly and extremely helpful. Had some “Finalizin I came in looking to trade in my car for a more dependable newer vehicle. My salesman Mitchell was friendly and extremely helpful. Had some “Finalizing” issues but the team never stopped trying to get everything correct. Overall satisfied. More

Great customer service and good work! I am always satisfied with the service at Jake Sweeney Mazda West. They are always quick, and I am always able to schedule at the last minute. Prices I am always satisfied with the service at Jake Sweeney Mazda West. They are always quick, and I am always able to schedule at the last minute. Prices are competitive, and I never feel pressured to have extra services performed while I am there. I am sad that they got rid of the free car wash with service. Otherwise, I have no complaints! More

Great people Joe is awesome First new car I bought an they was very helpful an got me in a car the same day an the sales man told be how to pay it off early First new car I bought an they was very helpful an got me in a car the same day an the sales man told be how to pay it off early More