Jake Sweeney Used Car Superstore

The sales representative was very professional, honest, fast, loyal, and he knew his job and what he was talking about in reference to the vehicle that I purchase. If I need another vehicle, I will most de fast, loyal, and he knew his job and what he was talking about in reference to the vehicle that I purchase. If I need another vehicle, I will most definitely be contacting Mr. Chris Washington again. More

I called this dealership to ask if they could assist us in finding a car that met our needs. The sales person was friendly and helpful on the phone so we drove there and decided to buy a vehicle. When we in finding a car that met our needs. The sales person was friendly and helpful on the phone so we drove there and decided to buy a vehicle. When we pointed out things that were wrong with the van we were shown the sales person told us that his guys could fix it all. Everything went downhill from there. The loan paperwork was incorrect and was a hassle to fix, then when it was thought to be 'fixed' we discovered it wasn't. The new paperwork was never sent in. Almost a month later and the correct loan is now in place. Back to the items that needed fixed....well, our sales person was wrong. His guys were not able to fix everything, and when we made mention of it we were told in a rather snippy manner that they did put $700 into the vehicle. For one we did NOT ask that the items be fixed. We were considering walking away from the vehicle. But the sales person told us the stuff would and could be fixed. If he would have never offered to have it fixed we would have walked away. Again, we did not ask for it to be fixed. And now, on top of all this hassle and headache.. we've not had the vehicle even one month and it's already in a shop (NOT Jake Sweeney) and we are having to put out $300 to make a repair to it. In summary.... the people here are all friendly and helpful up until you sign the papers, then beware if there are any issues, cause it will take an act of God to get any type of response... phone messages are never returned, you can seldom speak to a person - only voice mails, you get snippy attitudes and all in all, just an all around bad experience. We've always bought used cars, always in 'as is' condition and have NEVER had the issues we've had in dealing with Jake Sweeney. I will add that when we finally touched base with Dave V...he did try to help and came across as possibly caring... adding on 10/17/13 - Rob Hall responded to me in an email and seemed to really care about this bad experience and even wanted to know what could be done to make things better. Unfortunately at this point in time nothing can be done. It's possible our extremely bad experience was a fluke. Maybe if Rob and Dave were the ones we'd dealt with through the whole experience things may have gone differently.. it's hard to say. We still will not ever do business with Jake Sweeney again. If you reading this review decides to, if an issue comes up, go immediately to Rob Hall or Dave V and maybe your situation will turn out better than ours did. More