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Jake Sweeney Used Car Superstore
Cincinnati, OH
167 Reviews
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167 Reviews of Jake Sweeney Used Car Superstore
January 16, 2014
Tyrone Glover sold us my daughter's first car. He was so knowledgeable, helpful, and friendly that we went back to him to purchase ou next two cars. He has always been very willing to help us find the ri so knowledgeable, helpful, and friendly that we went back to him to purchase ou next two cars. He has always been very willing to help us find the right car at the right price. We always feel like we have been reacquainted with an old friend when we go there to shop for a vehicle. I recommend this dealership. More
by Jk0927
Employees Worked With
Tyrone Glover
January 16, 2014
When I visited the used car department, I was just looking for a used suburban. Tyrone approached me and showed me a couple, but I told him I'd rather look around by myself for a while. He said fine, looking for a used suburban. Tyrone approached me and showed me a couple, but I told him I'd rather look around by myself for a while. He said fine, he understood and gave me a piece of paper and pencil and told me to look around and if I see anything I'm interested in to write the stock number down and he would get the information for. Being in sales myself, I appreciated the fact that he wasn't pushy, and let me do my thing. The next day I went back with some suburban's I wanted to look at . I picked the one I was most interested in and test drove it and bought it. The low pressure sales, respect for the customer, and the good customer service is what I liked about Tyrone and why I bought. Greg Thielmeyer More
by gregthielmeyer
Employees Worked With
Tyrone Glover
January 16, 2014
Used car saleman Chris Washington was great. Go see him Used car saleman Chris Washington was great. Go see him at Jake Sweeney, if you are in the market for a reliable used car. He will treat you right. Used car saleman Chris Washington was great. Go see him at Jake Sweeney, if you are in the market for a reliable used car. He will treat you right. More
by vmunlin
Employees Worked With
Chris Washington
January 16, 2014
Chris did a a bang up job getting me in the car I wanted. He delivered on all the promises and we were able to come to agreements relatively quickly. He delivered on all the promises and we were able to come to agreements relatively quickly. More
by c03211963b
Employees Worked With
Chris Washington
January 16, 2014
Chris went above and beyond to make sure I got the car I wanted. He even took my call while he was at a Bengals game! He provided me with fabulous service during the sale and was very responsive and quick t wanted. He even took my call while he was at a Bengals game! He provided me with fabulous service during the sale and was very responsive and quick to rectify an issue I had after the sale. I would 100% buy a car from Jake Sweenyy, and particularly, Chris, again! More
by LoriCarBMW
Employees Worked With
Chris Washington
September 24, 2013
I called this dealership to ask if they could assist us in finding a car that met our needs. The sales person was friendly and helpful on the phone so we drove there and decided to buy a vehicle. When we in finding a car that met our needs. The sales person was friendly and helpful on the phone so we drove there and decided to buy a vehicle. When we pointed out things that were wrong with the van we were shown the sales person told us that his guys could fix it all. Everything went downhill from there. The loan paperwork was incorrect and was a hassle to fix, then when it was thought to be 'fixed' we discovered it wasn't. The new paperwork was never sent in. Almost a month later and the correct loan is now in place. Back to the items that needed fixed....well, our sales person was wrong. His guys were not able to fix everything, and when we made mention of it we were told in a rather snippy manner that they did put $700 into the vehicle. For one we did NOT ask that the items be fixed. We were considering walking away from the vehicle. But the sales person told us the stuff would and could be fixed. If he would have never offered to have it fixed we would have walked away. Again, we did not ask for it to be fixed. And now, on top of all this hassle and headache.. we've not had the vehicle even one month and it's already in a shop (NOT Jake Sweeney) and we are having to put out $300 to make a repair to it. In summary.... the people here are all friendly and helpful up until you sign the papers, then beware if there are any issues, cause it will take an act of God to get any type of response... phone messages are never returned, you can seldom speak to a person - only voice mails, you get snippy attitudes and all in all, just an all around bad experience. We've always bought used cars, always in 'as is' condition and have NEVER had the issues we've had in dealing with Jake Sweeney. I will add that when we finally touched base with Dave V...he did try to help and came across as possibly caring... adding on 10/17/13 - Rob Hall responded to me in an email and seemed to really care about this bad experience and even wanted to know what could be done to make things better. Unfortunately at this point in time nothing can be done. It's possible our extremely bad experience was a fluke. Maybe if Rob and Dave were the ones we'd dealt with through the whole experience things may have gone differently.. it's hard to say. We still will not ever do business with Jake Sweeney again. If you reading this review decides to, if an issue comes up, go immediately to Rob Hall or Dave V and maybe your situation will turn out better than ours did. More
by jsnomore
Employees Worked With
Ryan Owens, Dave Valines
