James Chrysler Dodge Jeep Ram

Deceptive sales process Filled out their online form to see their inventory and see about financing for a different vehicle. Received a call before even leaving the website f Filled out their online form to see their inventory and see about financing for a different vehicle. Received a call before even leaving the website from "Novalie" . I told her about my bad credit and my situation. She assured me that they wouldn't have any trouble working with it and it's a good thing I called when I did. She said through the end of May they are running a special where only $5 dollars down would get me in a different vehicle. I set an appointment, took time off of work and went to the dealership. I met with David who had me fill out a paper with all my pertinent information. He then asked what I was looking for and I told him I was open as long as it was dependable and the payments were right.. He then ran my credit report and came back and asked how much I could put as a downpayment on top of my trade. I told him as little as possible. He then says to let him talk with his "sales manager" to see what's the least they can take. He comes back over to me after a 10 second talk with this "sales manager" and says they have a bank that will work with me if I put down $2000 plus my trade.. I had already researched my trade in value prior to coming in. The lowest trade in value for my vehicle was $2200. So couple that with the $2000 they want down and it would have been $4200 to get into their $5.00 down vehicles..... Not even close to what I was told. I walked out. Thank you "James Cars" for reminding me that deceptive sales practices are still alive and well in the automotive sales industry... I wouldn't recommend that anyone waste their time with this dealership! More

Con Artists at best Went in yesterday to look at potentially getting rid of my wife's car that we have quite a bit of negative equity in. The only reason we traveled an h Went in yesterday to look at potentially getting rid of my wife's car that we have quite a bit of negative equity in. The only reason we traveled an hour each was was from an email conversation I had with "Tracey" from their sales department. I was very clear with her on our situation, laid out exactly what we had, as well as exactly what we were looking for, and she said she was extremely confident that they would be able to help. After convincing my skeptical wife we might finally be able to get out from underneath the Jetta loan, we made the trek and worked with Jacob at the Seneca Falls dealership. He was nice enough, extremely helpful, and took down EVERYTHING we were looking for, and we were very specific in payments, what our high dollar was, and what we could put down. After test driving a brand new Jeep Patriot, my wife fell in love with it...it had everything she was looking for, and Jacob told us that he is showing us this car because his manager was fairly certain they could get us into this vehicle around the payment we were looking for. We went back in and sat down, quite excited about the possibility of getting everything we wanted. Then the manager came over...they were going to give us 2500 dollars less than every other dealership offered for our trade, and tried to get us to agree to either 8000 dollars down and 800 dollars a month for 3 years, or 600 dollars a month for 5 years with the 1000 dollars down I initially told them. I am not sure why or how they thought that would be ok, but it was an extremely shady way of doing business and we didn't bother to stick around after that. We left, extremely disappointed and totally defeated. We were very clear that if they could not make the payments we laid out work, to not waste our time. We had to find someone to watch our 6 month old son to travel an hour each way, just to be totally defeated. I will be sure to pass this along to anyone and everyone i know looking to buy a car. James is not for the people, he does not give highest dollar for trades, and his sales associates are con artists at best. More

GREAT WORKING WITH RUFUS IT WAS A PLEASURE TO HAVE WORKED WITH RUFUS DURING OUR PURCHASE . WHOLE TIME OF THE PURCHASE PROCESS WE HAD VERY GOOD EXPERIENCES AND CONVERSATIONS W IT WAS A PLEASURE TO HAVE WORKED WITH RUFUS DURING OUR PURCHASE . WHOLE TIME OF THE PURCHASE PROCESS WE HAD VERY GOOD EXPERIENCES AND CONVERSATIONS WITH THE TEAM. More

Great Experience Would like to thank Finger Lakes Dodge Chrysler Jeep for a good experience with a vehicle purchase. we especially want to thank chris curran for taki Would like to thank Finger Lakes Dodge Chrysler Jeep for a good experience with a vehicle purchase. we especially want to thank chris curran for taking the time to listen, then put in the time and effort needed to turn a previous bad vehicle purchase into a good purchase that made sense. Thanks again chris Dennis and Jaimie More

Bought 2016 2 door Jeep Wrangler My husband John DeVoll and I bought a 2016 Jeep Wrangler. Chris Curran is the salesman who helped my husband get him the jeep he wanted. Chris was ver My husband John DeVoll and I bought a 2016 Jeep Wrangler. Chris Curran is the salesman who helped my husband get him the jeep he wanted. Chris was very friendly, very helpful in finding my husband and I (Erica) the exact Jeep Wrangler we wanted! Chris is an awesome salesman! We certainly would recommend Finger Lakes Chrysler Dodge Jeep Ram to anyone that we know that is looking for a vehicle. I also want to say that the financial department worked very hard to get my husband and I the best monthly payment. We are very HAPPY with the Jeep Wrangler and Thank You for EVERYTHING that Finger Lakes Chrysler Dodge Jeep Ram did for the DeVoll family!! More

I would especially like to thank Finger Lakes Chrysler Dodge Jeep Ram in Seneca Falls for supporting the girls Mynderse Academy softball program. Thank you !!!! Jeep Ram in Seneca Falls for supporting the girls Mynderse Academy softball program. Thank you !!!! More

Great Experience We have been buying cars from Finger lakes Chrysler Dodge Jeep/Koch for 30 years. The recent purchase 3/29 of a Renegade was a very enjoyable experien We have been buying cars from Finger lakes Chrysler Dodge Jeep/Koch for 30 years. The recent purchase 3/29 of a Renegade was a very enjoyable experience. Jake our salesperson is knowledgeable and personable. The staff is great, an over all great experience and we will continue to purchase cars here. More

Great Service My experience here was excellent. This is the 4th car purchased through them and each experience was great! Highly recommend this dealership. Great se My experience here was excellent. This is the 4th car purchased through them and each experience was great! Highly recommend this dealership. Great selection, awesome customer service. More

Great time Great place to shop for a new car! Nice and very helpful with meeting the needs of the customer! Recommend to anyone looking for a new vehicle! Great place to shop for a new car! Nice and very helpful with meeting the needs of the customer! Recommend to anyone looking for a new vehicle! More

Great Experience! I recently purchased my first vehicle from Finger Lakes Chrysler and had such a great experience! The best part was that they gave me $4000.00 above I recently purchased my first vehicle from Finger Lakes Chrysler and had such a great experience! The best part was that they gave me $4000.00 above the trade-in value of my car, which was the best deal around in the area. I will recommend this dealership to all of my friends. More