James Chrysler Dodge Jeep Ram

I had a 9am apt when I arrive they tell me that they have the apt for 10am to check start/stop light on on my dash also check the auto park as it takes multiple times shifting before the vehicle will go into the apt for 10am to check start/stop light on on my dash also check the auto park as it takes multiple times shifting before the vehicle will go into gear. At 10:40am the vehicle still sits where I parked it. I go back into the dealership to see if it’s completed they tell me they haven’t looked at it yet. At 11:32am they call me to tell me it’s all set that it’s just the pins on the door plug connector were bent and now straightened and fixed. I go inside dealership to pay and pick up the vehicle and he now tells me that BOTH BATTERIES ARE BAD AND NEED REPLACING for a total of $1,155.28. This vehicle was just purchased from this same dealership January 25 2025 !! This dealership also charges 175 per hour labor rate. Left without purchasing any batteries at all but paid the $189 with tax rate only. Batteries were tested PRIOR TO GOING THERE TWO DAYS EARLIER BY GARAGE BOTH TESTED GOOD. !!! DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE WORK !! Better yet don’t even purchase a vehicle from here !! The exact same two batteries from Friendly in Geneva are almost $125 less even though neither battery needed replacing !! They also showed on their print out of paper work that the vehicle has an extended warranty until 01/25/29 with 100 deductible which I have a copy of. !!! Also the service tech at the parts counter needs an attitude adjustment and has NO BUSINESS interacting with the general public . Maybe he should just be hidden in the back to work on vehicles with an attitude like that! Matt Armison has no business interacting with the general public with an attitude like that. Infact he should probably be terminated for trying to commit fraud claiming batteries need replacing that clearly test good !! Just trying to scam customers. More

I just got a oil change in Geneva at Friendly DCJR and I compared it to my oil change I got earlier this year at James DCJR. I thought the price at James DCJR was pretty high for an oil change but it's from compared it to my oil change I got earlier this year at James DCJR. I thought the price at James DCJR was pretty high for an oil change but it's from a dealership and it is 7 qts of oil. Come to find out they just inflated the numbers to charge me more. If you look at the recent oil change from Friendly DCJR, they charged me only $9.95 a qt where only 8 months ago James DCJR charged me $14.07 a qt. Which is a $28.84 difference. Then James charged an extra $1.40 for my engine oil filter. Equaling am additional $30.24. I got a $15 coupon at both places. I will be calling Chrysler and asking about their businesses practices and too bad they don't have a BBB or else I would be putting a complaint on there also. Hope this helps anyone who is thinking about going to James DCJR in Seneca falls for any reason. More

If you decide to go to this dealership DO NOT give your SSN before you test drive they will run your credit and put a hard inquiry on your credit i told the sales guy do not run it until we check the vehic SSN before you test drive they will run your credit and put a hard inquiry on your credit i told the sales guy do not run it until we check the vehicle out, the vehicle didn't work for my wife and we left didn't find out till I got home and got an email from credit Carma that they ran my credit and droped me 10 points on my credit score, I will for sure never do business with with this dealership More

The dealership was very friendly, very quick sales team, every thing went very very good every thing went very very good More

Service is prompt and excellent. Steve is always friendly and helpful. Highly recommend James dealership. Steve is always friendly and helpful. Highly recommend James dealership. More

Great customer service and alway's listen to what you can do and what you're looking for with no haggling or drawn out counter offers- service will always get to the bottom of any issue and get you on your w do and what you're looking for with no haggling or drawn out counter offers- service will always get to the bottom of any issue and get you on your way More

Everything was timely. Easy drop off and pick up. Very courteous. car was very clean. Easy drop off and pick up. Very courteous. car was very clean. More

Steve was great and really helped me out by going above and beyond to get my Jeep repaired! and beyond to get my Jeep repaired! More

We have purchased multiple vehicles from the James group and will continue to do so. and will continue to do so. More

Everything done to satisfaction and in a timely matter. Very friendly and easy to talk to Very friendly and easy to talk to More