James Chrysler Dodge Jeep Ram - Service Center

Didn't get service done here I had an emergency brake down on my 3500 Dodge. Needed it flatbeded to dealer who I normally have service it. They had no place to park it as it could I had an emergency brake down on my 3500 Dodge. Needed it flatbeded to dealer who I normally have service it. They had no place to park it as it could not be driven. Only one lift to fit this vehicle. I have always been happy with service here, we bought the truck when it was Koch. Now I have to find some locally to do the work. I guess I have to rethink the service part of owning this vehicle. I think the facility needs to be updated to help these guys accommodate their customers. More

service department Brought it here for service. I had an appointment on a Wednesday at 1 pm but I had to work so dropped the car off the night before. They didn't even s Brought it here for service. I had an appointment on a Wednesday at 1 pm but I had to work so dropped the car off the night before. They didn't even start fixing my car until Thursday afternoon and it wasn't finished until Friday. Plus when I showed up to get it they told me that the car was still shifting hard (that was the problem I brought it in for). They recommended I change the spark plugs and told me that the service they did to the transmission was not even supposed to be done but they did it anyway and that the fluid was 18 dollars a quart. So I paid 245 dollars for my car not to be fixed. Other dealers and service centers would call and ask if I wanted them to go ahead and still searching and fixing the problem. Not Fingerlakes, they just wait for you to call and ask what's going on. Needless to say I left with my vehicle because I didn't feel comfortable having them service it anymore. Would not recommend their service department. They are slow, not helpful and did a service that did not need to be done in the first place. More

Great sales and service customer experience Jason & John made the car purchase process exceptionally easy and Steve's service team really took care of us recently when we had a break problem. Jason & John made the car purchase process exceptionally easy and Steve's service team really took care of us recently when we had a break problem. They are really easy to work with and super nice guys. John Brady Fairport/Seneca Falls More

FIXED MY PROBLEM My problem has been corrected It took a little bit to get it corrected but they did follow through. I am happy with the corrections at this point My problem has been corrected It took a little bit to get it corrected but they did follow through. I am happy with the corrections at this point thank you More

Have been in many times for service - Chad & team are always smiling, friendly, eager to please, easy to work with. Work is always done on time, as promised, priced fairly and as estimated, never any sub always smiling, friendly, eager to please, easy to work with. Work is always done on time, as promised, priced fairly and as estimated, never any subsequent problems resulting in having to come back. Consistent, reliable, pleasant to do business with. More

I have recently brought my vehicle in for an oil change. I am usually able to find discount coupons for service for this dealership, which allows me to stay within budget for regular maintenance on my vehic I am usually able to find discount coupons for service for this dealership, which allows me to stay within budget for regular maintenance on my vehicles. I stop into Peter Koch's, because I know what to expect every time. Great service and great products! I have bought several cars from Peter Koch's and plan to continue as long as they keep doing the great job they do, day in and day out! Chad, in the Service Dept, can get you scheduled in, even when they're too busy. This above and beyond service is what I value at Peter Koch's. More

A little over a year ago,I met with Ted Mansalnk with the hopes of making a deal on a new vehicle. Ted's professionalism and expertise made my car buying purchase hassle free. I appreciate Ted's willingness hopes of making a deal on a new vehicle. Ted's professionalism and expertise made my car buying purchase hassle free. I appreciate Ted's willingness to listen to my needs and not push me into a purchase. Througout the last year,I have had a great experience with the service department. Chad McDougall and Paul Stevens are not only knowledgable about their products but our highly professional. Recieving great service before and after the sale makes me certain I will return to Peter Koch for my next vehicle. More

When my 1999 Plymouth Grand Caravan, bought at another dealer, needed major servicing, Ted was instrumental in getting me a very fair price for the repairs. I ultimately decided not to repair the van, bu dealer, needed major servicing, Ted was instrumental in getting me a very fair price for the repairs. I ultimately decided not to repair the van, but when the time comes, I will definitely go to Ted for a new car. He puts himself out for his clients, doing whatever he can to help them in whatever way he can. More

While on vacation in Florida we bought a 5th wheel for our retirement. We needed the right truck to pull it. We knew exactly what we wanted and Peter Koch had it. We had bought a car from them in the p our retirement. We needed the right truck to pull it. We knew exactly what we wanted and Peter Koch had it. We had bought a car from them in the past and knew they would hook us up. My husband went and looked at it and fell in love with it. Our salesman Ted Manslank was very-very helpful...even offered to bring it to my place of employment so I could look at it. It was perfect and the price was right!!! AND I know if I ever have any problem they will take real good care of us. More