James Ford

Broken new truck no appointments for 2 weeks Had problems with my new 2018 truck not running right. I bought the truck at Serramonte Ford, so I phoned serramonte ford 3 times, each time i was tol Had problems with my new 2018 truck not running right. I bought the truck at Serramonte Ford, so I phoned serramonte ford 3 times, each time i was told that the first available appointment was in 2 weeks. James Ford came to the rescue. Took my truck in the next day. Got in back when promised and they even washed it .. Great service ! More

Worse Dealer experience EVER! Worse Dealer ive ever worked with. I should of never brought my brand new truck (F350) here. Simple transmission leak turned into a nightmare when tec Worse Dealer ive ever worked with. I should of never brought my brand new truck (F350) here. Simple transmission leak turned into a nightmare when tech failed to reassemble my truck correctly. Denting Transmission pan and Left wiring harness clips broken and loose causing harness to get caught in driveshaft pulling every wiring out of the truck and engine bay. when confronted with issue Service manager Roy Replied "Dont bring that truck here, i will not touch it, Ford will have to make me fix it" Mean while Ford Denies fixing it at another dealer under warranty due to it being tech neglect. 40 Days later Im still out my new truck while making $1100 payments. and i "Dont qualify for a replacement or a buyback (lemon) because its not manufacture error/ Warranty work". More

Jimmy and the gm Jim are rude Rude talk down to customers after reading there reviews I understand the score most times when you have a problem with a salesman and you talk to the Rude talk down to customers after reading there reviews I understand the score most times when you have a problem with a salesman and you talk to the GM it's handled not here it's Daddy he is more of a jerk than the salesman can't believe ford allows this treatment to its customers More

RIP OFF Not from area, brothers ford truck broke down, had towed to nearest ford dealer. They wanted $1039 to replace fuel pump plus $150 for looking at it. Not from area, brothers ford truck broke down, had towed to nearest ford dealer. They wanted $1039 to replace fuel pump plus $150 for looking at it. $1189 to replace a fuel pump? Had it towed elsewhere, being repaired for $490 Stay away unless you like being over charged, we would have done $800 to avoid wasting time and towing again but $1,189 is taking advantage just a tad. Wouldn't recomend to anyone. More

Post-Sales Service and Maintenence They try to do a good job it seems. However repairs take days instead of hours. I've spoken to the GM a few times with little improvement in follow-th They try to do a good job it seems. However repairs take days instead of hours. I've spoken to the GM a few times with little improvement in follow-through, technical competency and overall "gosh we are glad you chose to spend your time and money here". When cars go fully electric over the next decade places like this will disappear first since there are so many fewer moving parts to fail. More

Delays, incomplete work, competence??? There is the appearance of disorganization and an overall lackadaisical energy in the service department. It is apparent that they have difficulty rec There is the appearance of disorganization and an overall lackadaisical energy in the service department. It is apparent that they have difficulty recruiting and retaining quality staff at this particular location. They are hoping people are too lazy and uninformed to go to the effort of taking their Ford vehicle a greater distance to someone better in a much more competitive environment. While Half Moon Bay may be a great place for strictly tourist-oriented activities, it is a total ripoff as a business environment when it comes to honesty, competence and affordability. Do NOT come over here thinking you will be getting some kind of a "great" deal. My van was there for a ridiculous period of time and still came back to me unfinished and marginally road worthy. Locals have this notion of supporting local businesses which is fine as long as they know what they're doing and are not stealing you blind. Many here are naive in this regard. This business offers even their own locals crap so you can imagine how they treat the suckers from outside our area. Whether it is service or sales, good luck, you will need that and more in dealing with these unfriendly and incompetent people. More

Extremely poor service! I brought a vehicle in for minor repairs. I received the vehicle back after several delays in non-functioning condition. I will never recommend that m I brought a vehicle in for minor repairs. I received the vehicle back after several delays in non-functioning condition. I will never recommend that my friends ever shop for service at JAMES FORD in Half Moon Bay. More

James Ford is a disgraceful dealership. My husband and I bought and 2006 Expedition from them in August 2013. We opted for an extended warranty and also advised not to purchase gap insurance as we were assu bought and 2006 Expedition from them in August 2013. We opted for an extended warranty and also advised not to purchase gap insurance as we were assured it was worth far more than what we owed on it. Fast forward to November, the car wouldn't start. I was told by the Service Department there was corrosion on the battery and everything was fine. Fast forward a few days, the car wouldn't start again and it felt like the transmission was slipping. Took it back in and were told it was going to cost $1300 to repair 6 coils, replace all the spark plugs and various other issues. We were also told the warranty that we paid $2000 extra for, covered NONE of it. Yet, had we opted for the more expensive warranty, it would have been covered as told to us by Dee the sales manager. The repairs to the vehicle took almost 3 weeks and the rental car we were first given didn't fit our sons carseat. When we informed them of this, they got us another rental only for us to return it because the work wasn't covered under the warranty and the extra rental was costing the dealership money. After much back and forth, the quoted $1300 repair bill was taken care of by the general manager, which we greatly appreciated. Fast forward again to now (February 2014), my husband and I decided the fuel costs on this vehicle are outrageous; time to find something more efficient. We took it to another local dealership to have it appraised for a trade in. We find out not only are we the NINTH owner (this is to be disputed by Jim Brandt himself. I'll explain...) as well as the vehicle has been in an ACCIDENT! Because of this information, we find out the car is worth LESS THAN 1/3 of what we owe on it. Are you kidding me? Not to mention, we have been driving our infant son around in a vehicle that has been involved in an accident. My husband and I decided this must be some mistake. We ran the car fax report, only to find out the information was TRUE. James Ford NEVER disclosed any information about an accident or that the vehicle had had so many previous owners. I went into James Ford today to discuss this information with the General Manager Jim Brandt. First of all, he was extremely rude and dismissive. He essentially called me ignorant because I used car fax. He told me to my face that "Carfax is a joke! They're getting sued." He proceeded to tell me that he couldn't possibly remember who I was or what vehicle I had purchased because they sell "several hundred vehicles per month". Yet, 2 minutes later he remembered he ate the cost of the "extensive service". He pulled our file and there was NO CAR HISTORY REPORT. So he pulls the "industry standard report" as he called it and it shows no accidents. So I asked him in the Department of Motor Vehicles in Arizona are liars?(this is where the accident was reported on Carfax report) He said he couldn't have possibly known it was in an accident. I said isn't it your responsibility to research and know about the vehicles you sell? He said it's only his responsibility to know what is given to him by the industry standard. Jim Brandt also said that we are not the 9th owner of this vehicle, this is actually how many times the vehicle has been "registered". I don't believe it for a second. He quickly dismissed me and it was a complete waste of my time. He proceeded to tell me with a car that old of course there would be problems. I don't recall a 2006 vehicle being "so old". Also, he told me that I shouldn't worry in the slightest bit about driving a vehicle that's been in an accident, especially with my infant son because the car is "such a tank". He handed me his "industry standard report" and I walked out. Talk about a bunch of crap. Meanwhile, salesmen were rudely interrupting the conversation without even an "excuse me", they would just talk over me while they got their work done. My favorite part of the whole experience? He couldn't even wait for me to completely exit the dealership before he started speaking poorly about me and the purchase of my vehicle and the "free service" he performed on the car. James Ford will never have my business again. While I realize losing one customer isn't going to impact business, word of mouth and experience go very far. DO NOT BUY FROM JAMES FORD. EVER. Worst $11,000 mistake we've EVER made. More

Don't buy a car online from these people--or trust a word from their sales team. The dealership claimed the car we bought was in excellent condition. They sent us inspection reports to verify the condit word from their sales team. The dealership claimed the car we bought was in excellent condition. They sent us inspection reports to verify the condition and mentioned their satisfaction guarantee. It arrived with a mismatched paint job that will cost $5,000 to fix. They denied it despite a professional report from an auto appraiser detailing the bootleg paint work. The dealership finally responded only after we posted negative reviews online. Taking no responsibility, they told us to remove all negative reviews and then they would "let" us return the car at our own expense. When we continued to demand a fair amount to cover the cost to repair the car to the condition it was advertised, they offered us $1,000 hush money to remove all our negative reviews, 1/5 of the cost to repair their mistake. Just really steer clear from these people. The salespeople were nice but untruthful. The customer service staff member was rude, combative, and repeatedly claimed to have lost emails we sent to try to fix their mistake. More

Sold us a car almost full price in "excellent condition". Didn't disclose that it needed $5K worth of paint work. Dishonest and greedy people. condition". Didn't disclose that it needed $5K worth of paint work. Dishonest and greedy people. More