James Wood AutoPark

Matt Taylor was very helpful and easy to work with. I drove from Fredericksburg to purchase my car from him. I drove from Fredericksburg to purchase my car from him. More

Great experience. I've spent hours at a dealership after we already had the car picked out with the financing. It was extremely frustrating. That wasn't the case at Ja I've spent hours at a dealership after we already had the car picked out with the financing. It was extremely frustrating. That wasn't the case at James Wood. Katie was very resourceful and had everything ready when we go there to pick up the vehicle so we didn't have to wait very long. Financing didn't take long either. Look forward to doing business with this place in the future. More

The service as usual was excellent. The service advisor is always very professional and courtesy. Thanks to all. The service advisor is always very professional and courtesy. Thanks to all. More

Great experience, easy to deal with, will do business again in the future with other vehicles again in the future with other vehicles More

Rachel was great to work with and did a good job. Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the part was available. I wouldn't have left my car for 9 days while out of town if I had known nothing would be done. Also did not verify my phone number so I was not notified. More

Ryan is incredibly knowledgeable and his professionalism is top notch. if you’re looking for a GM product, he’s your guy is top notch. if you’re looking for a GM product, he’s your guy More

Salesperson was great. She walked me through the process perfectly and I have never had a better car buying experience. She was awesome! She walked me through the process perfectly and I have never had a better car buying experience. She was awesome! More

Delivery of new Escalade had scuff marks on one wheel (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehich (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehichle to repair wheel... I was appreciative of repair and loaner! On pick up, the wheel repair was perfect. I noticed an area behind wheel well that looks like it was damaged with wax buffer. There were grounded grooves in molding. This was a second miss for a QA responsibility prior to delivery. I pointed out to Rachel, who was VERY responsive and offered multiple options to correct. I declined. Declined because: 1. service department delivered sub par 2x 2. already drove 4hrs was not amenable to driving 4 more 3. Even if delivered to me at my home, my vehicle would be rolling miles for failure on the part of service department. The scuff marks are minimal, but I know they are there on a brand new vehicle. It's disappointing, but life is to short to sweat that level of defect long enough for me to share my experience should someone ask. More

Great experience! It would have been even better if the care was washed and vacuumed.Thank you everyone. It would have been even better if the care was washed and vacuumed.Thank you everyone. More

When walking in for an oil change, you base whether you want to wait or come back based on the time. I get things happen, I’m not unreasonable. But when you’re told 1-1:45 hours and it takes 3:00. This s want to wait or come back based on the time. I get things happen, I’m not unreasonable. But when you’re told 1-1:45 hours and it takes 3:00. This sucks! I would have made appointment and come back. More