James Wood AutoPark

They helped us get our car in immediately when we were having issues with the warranty company having issues with the warranty company More

I had a great experience going thru the buying process for my new Escalade. In fact it started with submitting a question on their website and then within like 5 mins I got a call from Rossie on my inquir for my new Escalade. In fact it started with submitting a question on their website and then within like 5 mins I got a call from Rossie on my inquiry. She understood my requirement and need and in no time she set me up for a test drive same evening. When I met Rossie later in the evening at the dealership, she took me directly to the car for test drive and then some couple of hours later I drove home my new car. James wood has great facility and Rossie was an awesome advisor. She explained me all about the car, finance options, gave a fair value for my trade in. Their finance guy Tom made paperwork easy for me. Didn’t expect this level quality of service. Full points to James Wood team. More

I recently had the pleasure of having my vehicle serviced at James Wood Autopark, and the experience was nothing short of outstanding. From the moment I arrived, I was greeted with warmth and professionalism at James Wood Autopark, and the experience was nothing short of outstanding. From the moment I arrived, I was greeted with warmth and professionalism. The entire team made sure I felt valued and well taken care of throughout the entire process. A special mention goes to Jarrett Abel, who truly made my service experience unforgettable. Jarrett's knowledge, patience, and genuine care for my needs were evident from our first interaction. He took the time to understand the issues with my vehicle and kept me informed throughout the service process, ensuring I was comfortable with every decision made. His dedication to providing top-notch customer service was clear, and he made the whole experience smooth and stress-free. Jarrett's attention to detail and willingness to go the extra mile did not go unnoticed. He was always available to answer my questions and provided thorough explanations at every step. His friendly demeanor and commitment to excellence are a true asset to James Wood Autopark. I highly recommend James Wood Autopark to anyone in need of vehicle servicing. The exceptional customer service, combined with the professionalism and expertise of Jarrett Abel, ensures a positive and rewarding experience. Thank you, James Wood Autopark, for setting the bar high and delivering excellence in every aspect. More

I came in looking for a new vehicle and I was happy that the staff took great care of me. the staff took great care of me. More

Estimator, Randy Felder, was excellent to work with and accommodated a rather unusual situation related to another dealer initially involved in responding to damage/repairs necessary for my car. Body shop accommodated a rather unusual situation related to another dealer initially involved in responding to damage/repairs necessary for my car. Body shop repairs were performed in a timely manner, and the car now looks as good as the day it rolled off the showroom floor. This kind of customer consideration is why I've purchased my last two trucks from James Wood, and I highly recommend the dealership both for purchase and repairs. More

Wendy Deter and Jeff Watts are top notch, A+! The entire experience was very satisfying. Even when we got the car home, we found a couple of potential issues and Wendy just said no problem we wil The entire experience was very satisfying. Even when we got the car home, we found a couple of potential issues and Wendy just said no problem we will take care of them! Taking the stress out of the buying decision and post decision is key to successful long term relationships! More

Kevin in the medium duty department always takes care of us. We really appreciate everyone who helps maintain our truck. It's our rolling billboard and a vital part of our business. Safety for our driver an us. We really appreciate everyone who helps maintain our truck. It's our rolling billboard and a vital part of our business. Safety for our driver and those around him, is extremely important to us. Thank you! More

Scotty Rice, as always, was no pressure and very helpful. 4th car we’ve purchased from James Wood GMC over the years. 4th car we’ve purchased from James Wood GMC over the years. More

Great customer service. Full attention to detail and your needs. This is my second vehicle purchased from James Wood Full attention to detail and your needs. This is my second vehicle purchased from James Wood More

I had my car serviced as sit was nearing the 4 yr or 50,000 mile mark. Even though the state inspection machine was down, not fault of James Wood, I ask Taylor to please have the service department tre 50,000 mile mark. Even though the state inspection machine was down, not fault of James Wood, I ask Taylor to please have the service department treat is like it was being inspected along with a few other issues. When Taylor called me to tell me the car was ready and they would be returning it to me, I asked her about my tires as the car has 41,000 miles on it. She stated the service department said I did not need new tires right away and I was ok for now. When I took my car to another shop to have it inspected, it failed due to one of the tires being in the red. I called Taylor and explained the situation to her. She apologized and said she wanted to talk to the person who did my mock inspection so that this would not happen to anyone else. I ask her what a new set of tires would cost and again she was very apologetic and told me she wanted to make it right, and she is doing just that. Yes, the tires from the dealership were about $150 higher than the tire shop I took it to, but because Taylor always goes out of her way to make my experience with the service department right, I am willing to have the dealership put my tires on. Taylor and Franklin are the two I mostly deal with and the service I receive is why I continue to purchase my cars from James Wood. Plus Dee Ann in sales just knows how I am when buying cars and that's why I deal with her. More