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James Wood AutoPark

Denton, TX

Overview
Employees
Reviews
Vehicles
4.8
4,705 Reviews
Welcome to James Wood AutoPark Denton! We offer an exceptional range of new GM vehicles, high-quality pre-owned cars, and top-notch automotive services. Located at 3906 I35E South in Denton, TX, our family-owned dealership prides itself on treating every customer like family. Visit us in person to experience the James Wood difference, or explore our offerings online. We’re here to help you find a vehicle that perfectly matches your financial needs and lifestyle.
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3906 I-35E South

Denton, TX

76210

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Showing 4,705 reviews

November 06, 2023

My experience with my last service was great. Everything was explained to me and service was fast. More

by charliebrown7593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

James Wood AutoPark responded

Charlie, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The James Wood Buick GMC Denton Team

November 06, 2023

Ronnie was awesome! He got us in and out and was extremely professional. I never felt pressured! More

by stetson.langwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Eison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

James Wood AutoPark responded

Thank you for taking the time to write this review, Stetson. We are pleased to hear that Ronnie was able to provide an efficient and overall positive experience. Sincerely, James Wood AutoPark Management | 940-591-9663

November 06, 2023

Give me more words and I'll tell you what I really think about it !!!!!!! More

by mearslp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy Deter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loch
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

mearslp responded

No problem with dealership. Raymond always great. Upset because I got a lemon. Bought a Canyon in 2021. Was told by Loch that he had everything on it. Told both Wendy and me. Guess what, nope! Traded it for 2022 seirra that turned out to be in shop more than my garage. Now I trade for another truck. My issue is they are making money off me because I wasn't told truth when I bought Canyon. Loch seem to find that funny when i was upset. Laughing when I was expressing what I felt. If he had told me the truth first time, I would still had a truck I wanted. He didnt care and you could tell it. When I bought 2022, got an extended warranty. Both my husband I asked and was told it was to go in effect after GMC warranty, only to find out that was a lie. The guy that helped us again was the guy that had told us. No I never call it a warranty. He changed his story around to cover himself. Made the mistake of calling it a warranty again. Get some guy to handle us to do finale paperwork. He over played the roll. He admitted that he was helping us because he knows how to handle people. He has special training for this. He admitted that they named us Hot Crackers! I really appreciate that. Showed me he wasn't trained very well. I'm sure we know who made that up. No issues with dealership. Will still recommend them. Just warn if they deal with certain people, to make sure and check out everything they are told. I hate when people don't tell the truth.

Nov 07, 2023 -

mearslp responded

Same

Nov 09, 2023 -

James Wood AutoPark responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The James Wood Buick GMC Denton Team

November 06, 2023

Excellent service and attention to details! Phillip was an amazing at helping us through the buying process and getting us the GMC we wanted. Highly recommend this dealership. More

by manske.jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Surles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

James Wood AutoPark responded

Jason, we cannot thank you enough for your wonderful review of James Wood Buick GMC Denton and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The James Wood Buick GMC Denton Team

November 05, 2023

I always use James wood but yesterday’s service took 4 hours to complete which is so high than normal days. More

by supatel11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

James Wood AutoPark responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. Please know we are still dedicated to efficient, quality maintenance and that this is not our standard of service. We strive to provide excellent customer service across all areas of our dealership, and we appreciate your loyalty. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

Great customer service representative and quick service with very good experience and explanation of what was going to happen. More

by MRKKHAYES42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Nov 07, 2023 -

James Wood AutoPark responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from James Wood Chevrolet Denton. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

I have bought lots of cars with Will Lewis. He is the best with knowledge of product and customer service and makes you feel at home. More

by steve@kwprinting.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Gattenby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

James Wood AutoPark responded

Steve, thank you for your loyalty to our dealership and for taking the time to write this review. Will’s sales excellence is always consistent, and we're glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

This is the fifth vehicle we have purchased from James Wood Motors. We've been very pleased with this dealership, although we have noticed some decline in service since Mr. Wood passed. Wendy was great More

by jim@welborntx.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy Deter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Lopez - Finance
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Nov 07, 2023 -

James Wood AutoPark responded

Jim, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The James Wood Buick GMC Denton Team

November 05, 2023

I have a 2020 traverse and I ALWAYS take my car to the dealer. A few weeks ago they changed my battery and I almost had an accident because they didn't install it correctly. I cameback a week ago to the More

by S_MTZ09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

James Wood AutoPark responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 05, 2023

Great dealership, I’ve been taking my car there for 10 years because I can trust them. More

by DIANEBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

James Wood AutoPark responded

Diane, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

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