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James Wood AutoPark - Service Center
Denton, TX
2,580 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,581 Reviews of James Wood AutoPark - Service Center
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July 05, 2024
Trying to get warranty work or drivetrain work I am always told you need to drop off the vehicle and they won’t be able to look at it for one and a half weeks. Then I get a call the next day that the t always told you need to drop off the vehicle and they won’t be able to look at it for one and a half weeks. Then I get a call the next day that the tech was able to look at the vehicle. This tactic has happened many times over the years. This service was for a transmission TSB that had been checked at 20,000 miles and nothing was done. Now that I am retired, I can leave the truck however, the truck is out of warranty. I explained that the TSB should be covered since GM has known about the issue since 2016 but my explanation landed on deaf ears. I have not been able to drive the truck very much since the service but, I am hoping it stays fixed since all the technician did was, change the fluid for $700 of labor and $200 of transmission fluid. I contacted GM customer service and they seamed interested in helping with my case but took too long for any responses. More
by PHOTOGREG
Verified CustomerEmployees Worked With
July 05, 2024
Tim is a great service advisor! Very helpful and insightful. The dealership is clean and easy in and out. Very helpful and insightful. The dealership is clean and easy in and out. More
by JUSTINMWHITMAN
Employees Worked With
July 04, 2024
Phillip in internet/ used cars did an excellent job, very helpful and easy to talk to. I would definitely recommend him helpful and easy to talk to. I would definitely recommend him More
by skeeterwells
Employees Worked With
July 04, 2024
I have bought my last 4 cars here! These guys always do a great job and are fair with their assessment These guys always do a great job and are fair with their assessment More
by SGOCONNELL61
Employees Worked With
July 04, 2024
Good straight forward service. They did exactly what I asked them to do. Mike was courteous and professional. They did exactly what I asked them to do. Mike was courteous and professional. More
by JHYATT53
Employees Worked With
July 04, 2024
The service and detail was impressive. Look forward to future service! Very professional service personnel. Look forward to future service! Very professional service personnel. More
by UBFREE53
Employees Worked With
July 04, 2024
Difficulty getting in touch with Samantha. Communication could have been better. Simply changing a spark plug should not have cost $198.31 a 15-minute job at best. Also, charging me $21.48 Communication could have been better. Simply changing a spark plug should not have cost $198.31 a 15-minute job at best. Also, charging me $21.48 for hazard waste or shop supplies is crazy. What could that possible be in changing a spark plug? Being honest with a customer's charges is all one asks. The truck had less than 18,000 miles on it, and I feel the plugs should have been covered under my expended warranty, but I understand wear items can be exempt in this case. More
by glfmg2
Employees Worked With
July 04, 2024
Samantha was good with appointment. Tim Wilkins did a great job seeing that my truck clean and ready when we needed to go. Tim Wilkins did a great job seeing that my truck clean and ready when we needed to go. More
by LAZYBONE1951
July 02, 2024
Wish we purchased our Escalade here. This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am app This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am appointment) but car looked amazing and they comped it. More
by JONATHANHURLEY4
Employees Worked With
