James Wood AutoPark - Service Center

Some of the best customer service I have received in a long time. I bought an As-Is Used vehicle from this dealership. An issue came up the first week I had the car that was not evident when I test-drove long time. I bought an As-Is Used vehicle from this dealership. An issue came up the first week I had the car that was not evident when I test-drove it, but Wendi and Gavynn had it towed back to the dealership right away and fixed the issue within a couple days at no charge. I would have expected most dealerships to leave me hanging, considering the truck was sold As-Is and no longer under warranty, but James Wood took great care of us. The dealership also delivered the car to me an hour's drive away both after it was purchased and repaired. I also wanted to mention that for a fairly nominal fee, James Wood took care of registration, title, and plates for us, which saved us a lot of hassle. Would definitely shop there again, thank you! More

The best there is in every way. I have used it for all my service for 20 years I have used it for all my service for 20 years More

Very professional and courteous much thanks on all. Working with sales on trading up. Thanks Working with sales on trading up. Thanks More

Excellent service— I had been given the wrong date by my husband to come in fir a taillight replacement. Yet, James Wood serviceman immediately took care of me. This was so kind! husband to come in fir a taillight replacement. Yet, James Wood serviceman immediately took care of me. This was so kind! More

Had a rude service writer no customer service at all. He was not helpful at all. Melanie Gregg should teach customer service He was not helpful at all. Melanie Gregg should teach customer service More

Gavin, was great. Fixed the car quicker than I thought. Parts are in stock, which made a huge difference. Fixed the car quicker than I thought. Parts are in stock, which made a huge difference. More

Taylor was terrific, overall the service was fast, I was in and out of there in no time! in and out of there in no time! More

Taylor in Cadillac service did an awesome job accommodating me when my car was in service. accommodating me when my car was in service. More

service dept is very good communicate thru out the process. Time of delivery was very good Did not interact with sales this only service process. Time of delivery was very good Did not interact with sales this only service More

Tim was great . Explained the plan to repair vehicle and perfect explanation of resolution of issue Explained the plan to repair vehicle and perfect explanation of resolution of issue More