James Wood AutoPark - Service Center

Very polite, friendly and on time. However there seem to be a lack of technical knowledge when it came to EVs . It took me 4 tries (3 phone calls and a visit ) to get the Answer i need However there seem to be a lack of technical knowledge when it came to EVs . It took me 4 tries (3 phone calls and a visit ) to get the Answer i needed for "(after the recall replacement of cells how do i change the charge level back to 100%). " the correct answer or at least the final answer i got was you CAN NOT for 6 month, than you can! Likely the correct answer but my confidence level went down during the process. Maybe GM and EVs have communication work to do...just my thoughts. More

In the 20 years I’ve been coming to James Wood, I’ve never been disappointed. never been disappointed. More

There was no response from service department on the status of repairs/estimates until I called next day. I approved the repair and the cost, and did not hear from the service department for another 2 - status of repairs/estimates until I called next day. I approved the repair and the cost, and did not hear from the service department for another 2 - 3 days until I again. Was told the vehicle was ready and I could come pick it up. Service representative on initial call was Rachel Alvey, but did not see her when I dropped the vehicle off for service or when I later picked it up. Received a highlighted request to please complete a review as "completely satisfied" as any other response om any question would cause her to receive a F raring overall. Also noted that if completed the survey in total as completely satisfied, I would be eligible for a drawing to receive 1 year of free oil changes. I was not comfortable with this type of request to comply with a possible honest and open response to survey request. Really makes you have 2nd thoughts as to the integrity of any Reviews that are posted for this dealership. Repairs were completed satisfactorily, and there are no issues to date. Have had service performed at James Wood in the past, and will probably utilize their services in the future. More

The process was super easy, I called and did the whole process over the phone. Easiest buying process to date. process over the phone. Easiest buying process to date. More

Customer service is very good and very thorough. Called with updates thorough out the day. Only place I'll take my truck. Called with updates thorough out the day. Only place I'll take my truck. More

Service was awesome. Service rep, Tim was very professional. One hour in and out was great. Service rep, Tim was very professional. One hour in and out was great. More

Always a pleasure to visit the service department at JW Cadillac. They are friendly, responsive and really care about the service they deliver. Cadillac. They are friendly, responsive and really care about the service they deliver. More

Excelente servicio increíble actitud por ayudar y eficiente personal Increíble instalaciones respeto y buen ambiente eficiente personal Increíble instalaciones respeto y buen ambiente More

Great Dealership to work with. I take my company lease car and my personal cars there. I plan to buy my next vehicle there. I take my company lease car and my personal cars there. I plan to buy my next vehicle there. More

I had taken the day off of work and arrived at 9:45 for my 10:00 scheduled appointment. At 11:15 I had to ask the status and was told it was a busy morning. The service was finally completed at 11:45. I my 10:00 scheduled appointment. At 11:15 I had to ask the status and was told it was a busy morning. The service was finally completed at 11:45. I wasted 2 hours of my day when I had an appointment. This is not the first time and honoring appointments before taking in “walk ins” should be considered. More