James Wood AutoPark - Service Center

Very easy to deal with simple process in and out quickly. Will definitely be back Will definitely be back More

Jared Laska did a superb job. Excellent service, he's the best service advisor I've ever had. Excellent service, he's the best service advisor I've ever had. More

I have purchased my last couple vehicles from this dealer and have utilized the service department for the last couple years as well. In the past, I have had good experiences with both. However, my recent ex and have utilized the service department for the last couple years as well. In the past, I have had good experiences with both. However, my recent experience with both sales and the service department was poor to say the least. I feel that the dealership puts immediate profit above all else and little value on establishing a good relationship to capture repeat business. I do not like to throw individual names out as I understand that it is likely that those people are just following direction. However I would like to make a general statement about my experience with those departments. More

James Wood Service is always friendly and fast. They provide transportation if needed and always keep up updated on the progress of the work being done. I would recommend them as your dealership of They provide transportation if needed and always keep up updated on the progress of the work being done. I would recommend them as your dealership of choice. More

I've used James Wood AutoPark for service since we purchased our 2013 Buick LaCrosse. Now with a new Pickup, I will continue utilizing their services, hopefully, for another 20 years. Way to Go Jame purchased our 2013 Buick LaCrosse. Now with a new Pickup, I will continue utilizing their services, hopefully, for another 20 years. Way to Go James Wood Auto Park! More

In the 20 years I’ve been coming to James Wood, I’ve never been disappointed. never been disappointed. More

Very polite, friendly and on time. However there seem to be a lack of technical knowledge when it came to EVs . It took me 4 tries (3 phone calls and a visit ) to get the Answer i need However there seem to be a lack of technical knowledge when it came to EVs . It took me 4 tries (3 phone calls and a visit ) to get the Answer i needed for "(after the recall replacement of cells how do i change the charge level back to 100%). " the correct answer or at least the final answer i got was you CAN NOT for 6 month, than you can! Likely the correct answer but my confidence level went down during the process. Maybe GM and EVs have communication work to do...just my thoughts. More

The process was super easy, I called and did the whole process over the phone. Easiest buying process to date. process over the phone. Easiest buying process to date. More

Customer service is very good and very thorough. Called with updates thorough out the day. Only place I'll take my truck. Called with updates thorough out the day. Only place I'll take my truck. More

There was no response from service department on the status of repairs/estimates until I called next day. I approved the repair and the cost, and did not hear from the service department for another 2 - status of repairs/estimates until I called next day. I approved the repair and the cost, and did not hear from the service department for another 2 - 3 days until I again. Was told the vehicle was ready and I could come pick it up. Service representative on initial call was Rachel Alvey, but did not see her when I dropped the vehicle off for service or when I later picked it up. Received a highlighted request to please complete a review as "completely satisfied" as any other response om any question would cause her to receive a F raring overall. Also noted that if completed the survey in total as completely satisfied, I would be eligible for a drawing to receive 1 year of free oil changes. I was not comfortable with this type of request to comply with a possible honest and open response to survey request. Really makes you have 2nd thoughts as to the integrity of any Reviews that are posted for this dealership. Repairs were completed satisfactorily, and there are no issues to date. Have had service performed at James Wood in the past, and will probably utilize their services in the future. More