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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
999 Reviews

999 Reviews of James Wood Motors, Inc. - Service Center

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March 03, 2024

I was happy with my service. Happy they were able to drop off my truck at my job when it was ready. Thank you More

by crarar00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 01, 2024

usually right on target did not fix the issue the first time we dropped it off had to return it for second fix. Will still go back More

by ptxlamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem. Thank you for your loyalty to us here at James Wood Motors and we look forward to your continued business! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 01, 2024

They always do a great job taking care of me and my vehicle, wouldn't go anywhere else. More

by ELAINESEGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
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Mar 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Elaine, I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing James Wood Chevrolet Buick GMC Decatur for your vehicle needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 29, 2024

The entire process was easy when we purchased our GMC pickup. The service technicials were great to work with. More

by brendaotsllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Brenda, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 29, 2024

Except for a two week wait al is good. Loaner vehicle was necessary considering the long wait. More

by HUFF.CHARLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Charlie, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 28, 2024

Excellent customer care from Sales to the service department, special thanks to Zach in service More

by willie_hayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business, Willie. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 27, 2024

Excellent Excellent employees and my host was extra efficient and met all of my needs. More

by SOFETAIL86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hoot
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Feb 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for writing this amazing review for our team! At James Wood Motors, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 27, 2024

Zach is awesome, he goes above and beyond to satisfy the customer. He is always friendly and very knowledgeable. There isn’t enough good words that could explain how good he has been to me and our family. H More

by letitia.kirby
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Sheldon
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Feb 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Letitia, thank you so much for the wonderful review of your experience at James Wood Motors. Zach is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 23, 2024

We have used James Wood Motors since it opened… Same as always, . great service, friendly staff! More

by 1980OKCORRAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 23, 2024

Mike Wheat and the entire team at James Wood treated us very well. They were kind, professional, and addressed all of our concerns. I would highly recommend this dealership including the service departmen More

by tracyrrr43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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