Salesman worked with us to get vehicle we wanted
transferred to dearship for our purchase.was going to buy another vehicle.trading in 2500 denali that had check engine light on.never returned calls
transferred to dearship for our purchase.was going to buy another vehicle.trading in 2500 denali that had check engine light on.never returned calls so went to tom Clark in denton and bought new truck from them.
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by how.arda
Verified Customer
Verified Customer
Oct 11, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience. It's great that our team assisted with locating and transferring your desired vehicle, though I understand that follow-up regarding your GMC Sierra 2500 Denali trade-in was also an important part of your decision. More information about your attempts to reconnect with the team would help us better understand the circumstances at James Wood Motors, Inc.
If you’d like to discuss the matter further, please feel free to reach out to me directly. Maintaining helpful communication and supporting customers as they consider their purchasing options remain important priorities for our team.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
I ordered a new GMC 3500 one year ago.
I brought it in the first two times for service, oil change and basic maintenance. No complaints on the oil change itself or the tire rotation. My pr
I brought it in the first two times for service, oil change and basic maintenance. No complaints on the oil change itself or the tire rotation. My problem is, there are 9 grease points on the front end of this truck. Not one grease point has been touched in two visits for service. It states on the invoice, "Lubricated the Body Components". So, what does that mean??
I made an appointment for the service, made my appointment time. I waited slightly over two hours for my truck to be finished. That seems a little long for an oil change.
I selected "yes" on recommending service, because there wasn't a choice for "maybe", and I had to make a selection.
I am a person who his loyal to a dealership when it comes to buying and having service work done.
James Wood sold me a nice truck that I am happy with, but I am not sold on the service department yet.
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by BH7TINC
Verified Customer
Verified Customer
Oct 02, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience with us. I'm glad to hear you're satisfied with your GMC 3500, but I understand your concerns regarding the service you received at James Wood Chevrolet Buick GMC Decatur. Our goal is to provide thorough and efficient service, and it's clear we need to improve in addressing the grease points during your visits. Your feedback is invaluable, and I would appreciate the chance to speak to you but am unable to identify you based on the details in your review. I encourage you to contact us directly so we can discuss your service concerns in more detail. I appreciate your loyalty, and we hope to earn your trust in our service department moving forward. We are looking forward to the opportunity to make things right.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
The gentleman that help me where amazing!
Couldn’t ask for better service! They were fast and reliable! Highly recommend to anyone!!
Couldn’t ask for better service! They were fast and reliable! Highly recommend to anyone!!
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by D.B.MONCRIEF87
Verified Customer
Verified Customer
Sep 22, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that you had an amazing experience at James Wood Chevrolet Buick GMC Decatur. We take pride in providing fast and reliable service, and I truly appreciate your recommendation. We look forward to welcoming you back next time you’re in Keller, Texas!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
I would high recommend this dealership to everyone.
They were great and they are great people.
They were great and they are great people.
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by RSHAFFER20
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Anderson
Aug 18, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I appreciate your kind words about our team at James Wood Chevrolet Buick GMC Decatur. It's our pleasure to serve customers in the Decatur, Texas area, and we look forward to assisting you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Derik was fantastic in his transparency and patience.
I never felt pressured at any point in time. I’d also like to commend Jeff B who was the same. Also felt comfortable with finance. Was never pressure
I never felt pressured at any point in time. I’d also like to commend Jeff B who was the same. Also felt comfortable with finance. Was never pressured into any products. Quick transaction all around.
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by cwnzphillips
Verified Customer
Verified Customer
Aug 10, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that Derik and Jeff B provided you with such a positive experience at James Wood Chevrolet Buick GMC Decatur. We strive to create a comfortable and pressure-free environment, and it's great to know that you felt at ease throughout your transaction. I appreciate your feedback, and we look forward to serving you again in the future. Have a great day in Keller, Texas!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
They took care of me when no one else would.
Very personable dealer and I will most likely go back there for my next ride.
Very personable dealer and I will most likely go back there for my next ride.
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by HEADYSHACK
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! I’m thrilled to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to assist you when you needed it most. We look forward to helping you with your next ride, and are proud to serve customers in the Wichita Falls, Texas area. See you soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
It is a great experience buying from James Woods, Steve
my sales person felt like family. I knew from the moment I met him he is a trustworthy person and that’s hard to find. Jeff one of the managers ther
my sales person felt like family. I knew from the moment I met him he is a trustworthy person and that’s hard to find. Jeff one of the managers there was also a big help, I will make sure all my vehicles are purchased from there.
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by Rockyam74
Verified Customer
Verified Customer
Jul 27, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback! I'm glad you had a great experience buying from James Wood Chevrolet Buick GMC. It's great to know that Steve and Jeff made such a positive impact during your visit, and I truly appreciate your trust in us. We look forward to assisting you with all your future vehicle purchases. We're always here for you in Keller, Texas!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
This is my second vehicle purchased from them and it will
not be my last. From the time I arrived at the dealership until the time I signed my paperwork and had my keys was less than 15 minutes. Great, helpf
not be my last. From the time I arrived at the dealership until the time I signed my paperwork and had my keys was less than 15 minutes. Great, helpful staff all around.
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by Tony
Verified Customer
Verified Customer
May 27, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your fantastic review, Tony! I truly appreciate your loyalty and am thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur was so efficient and enjoyable. We are dedicated to providing great service and look forward to assisting you with your next vehicle purchase. See you again soon!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Great I will go back again and tell other people about
James wood dealer ship
James wood dealer ship
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by johntalford
Verified Customer
Verified Customer
May 12, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback, John! I’m thrilled to hear that you had such a positive experience at James Wood Chevrolet Buick GMC Decatur. I appreciate you sharing your experience with others, and we look forward to seeing you again soon!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Rocco made the car buying experience a breeze!
When it’s time to trade my wife’s car in, I’ll be going back.
When it’s time to trade my wife’s car in, I’ll be going back.
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by codyseidel9
Verified Customer
Verified Customer
Mar 25, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Cody! I’m thrilled to hear that Rocco made your car buying experience so enjoyable. I appreciate your trust in James Wood Chevrolet Buick GMC Decatur, and we look forward to assisting you again when it's time to trade in your wife's car. Safe travels until then!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com