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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
969 Reviews

969 Reviews of James Wood Motors, Inc. - Service Center

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July 20, 2023

The staff is knowledgeable and courteous and keeps me informed on the maintenance they are performing. More

by PBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service department
Jul 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 20, 2023

Outstanding service went overboard to meet my needs. was the first service on this new vehicle and I had a time crunch. They made it work. Thank you Btw I am an 85 year old customer who is routinely easy More

by RICK@DIVEWORLDSCUBA.COM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Tank you for leaving us this review. I am happy to hear that you were pleased with the service you received from James Wood Chevrolet Buick GMC Decatur. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 19, 2023

The staff and personnel are excellent! The service I receive a James Wood is always exceptional! I did have an issue with my airbag that I could not resolve. And they were a little slow in More

by Maury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Staley
Jul 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this feedback, Maury. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 19, 2023

I really appreciate all the work and effort that Nick and his team put forth to ensure the service to my vehicle is spot on - Good job! More

by janosjszabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
Jul 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your kind words about our service team. Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your vehicle needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 19, 2023

Always Great Service! Thank you Mrs. Christina Lesley! You are always honest and deliver on time. More

by Bidal.Salas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lesley
Jul 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 19, 2023

Exemplary customer service. Very knowledgeable helpful keeping you informed and detailed diagnosis. Brian is my customer service representative. More

by NICHOLASRIEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian customer service rep
Jul 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I'm thrilled to receive your positive review! Thank you for choosing us, and I look forward to serving you again. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 18, 2023

Even though I just bought the preowned Buick I was treated with excellent and friendly service. Thank you Christina More

by applewhitebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Bramlett, 2nd vehicle I have purchased with his help
Jul 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 17, 2023

Since I purchased my truck in 2019 I’ve never had no problems. Christina in the Service department has always taken care of me and my daughter just bought a 2023 from y’all and she’s taking care of her More

by TONYPOHL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for giving us an opportunity to work with you and your family! I look forward to helping you with any and all of your future automotive needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 16, 2023

They had my truck (warranty) for almost 30 days after making an appointment. They replaced the turbocharger. They ended up removing the cab of the truck because of broken bolts. They told me that all More

by txbob1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They know who they are.
Jul 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Jul 18, 2023 -

txbob1000 responded

No thanks

July 16, 2023

James Wood motors is my choice for all my automotive and service needs. Always a pleasure to work with. More

by DAVID.PARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Culpepper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Garrett
Jul 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

David, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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