James Wood Motors, Inc. - Service Center
Decatur, TX
969 Reviews of James Wood Motors, Inc. - Service Center
Outstanding service went overboard to meet my needs. was the first service on this new vehicle and I had a time crunch. They made it work. Thank you Btw I am an 85 year old customer who is routinely easy was the first service on this new vehicle and I had a time crunch. They made it work. Thank you Btw I am an 85 year old customer who is routinely easy to please. Thanks again More
The staff and personnel are excellent! The service I receive a James Wood is always exceptional! I did have an issue with my airbag that I could not resolve. And they were a little slow in The service I receive a James Wood is always exceptional! I did have an issue with my airbag that I could not resolve. And they were a little slow informing me of that. More
Exemplary customer service. Very knowledgeable helpful keeping you informed and detailed diagnosis. Brian is my customer service representative. Very knowledgeable helpful keeping you informed and detailed diagnosis. Brian is my customer service representative. More
Since I purchased my truck in 2019 I’ve never had no problems. Christina in the Service department has always taken care of me and my daughter just bought a 2023 from y’all and she’s taking care of her problems. Christina in the Service department has always taken care of me and my daughter just bought a 2023 from y’all and she’s taking care of her too. More
They had my truck (warranty) for almost 30 days after making an appointment. They replaced the turbocharger. They ended up removing the cab of the truck because of broken bolts. They told me that all making an appointment. They replaced the turbocharger. They ended up removing the cab of the truck because of broken bolts. They told me that all work would be detailed on the invoice. When I recieved the invoice it said they had r & rd the turbocharger. No mention of additional repairs made or procedures. Service advisor got bowed up at me when I was at cashier paying me. All I wanted was a record of what was done. I will take my family's business elsewhere. Too bad. More
James Wood motors is my choice for all my automotive and service needs. Always a pleasure to work with. service needs. Always a pleasure to work with. More