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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,031 Reviews

1,031 Reviews of James Wood Motors, Inc. - Service Center

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June 02, 2023

Excellent customer service at every level! I live out of town but drive to this dealer for service. More

by lisa.honore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the great rating, Lisa. We're pleased that everything went well for you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 02, 2023

Very enjoyable dealership to do business with. My father was the CFO of the Chevrolet dealership in Longview TX for 31 years so I had an excellent experience with them. James Woods is the first More

by david5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hooe , Karen Garrett
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Jun 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 01, 2023

Always a great experience. People are so nice and friendly. Always asking if I need anything while I’m waiting. Would never buy from anyone else. Service department is excepti More

by MEL61JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Garrett
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Jun 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 01, 2023

James Wood has been my go to dealer for 10 years and 3 trucks plus another 3 trucks by my son. Great friendly and professional service. More

by DEFENDERONTHEROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 31, 2023

They are all very friendly andefficient. Nevet takes an excessive amount of time for my regular service. More

by AMZLGRANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service dept
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Jun 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 30, 2023

All was good except old oil wasn't wiped off and dripped on our garage floor. More

by LAWDOGJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just came in for oil change
Report | Print
Jun 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 29, 2023

Bought my last 3 truck’s from you and Billy Balderas has been my guy. As for service Bryan has always taken care of me. Live in Ft Worth but the drive is worth it. More

by rengeldahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Dyson
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Jun 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 28, 2023

This experience with the service department was better than most of the previous times. Everyone was helpful and looked into the issues More

by JDUVALL6890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
May 31, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 27, 2023

Very helpful tried to get my truck back fast to me, work out of state and drive alot everyone friendly and nice More

by MYDINO77
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jezierski
Report | Print
May 30, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 31, 2023 -

MYDINO77 responded

Want to thank Andrew for all the help in getting my truck fixed and working around my crazy schedule. Everyone that i encountered was very nice and helpful.

May 31, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much! We appreciate your business!

May 24, 2023

see my last review and you will know how my visit went. not well at all More

by PAUL.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
the whole service department
Report | Print
May 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Paul, I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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