Janesville Kia

They lured us in by saying they would give us top dollar for our trade-in, and we were to see Dave Martin and had an appointment with Nick, a salesperson we had talked with before, and felt comfortable with for our trade-in, and we were to see Dave Martin and had an appointment with Nick, a salesperson we had talked with before, and felt comfortable with. We never saw Dave Martin, switched salesperson to Jesse Flores, with some help from Nick later. Jesse had to repeatedly go "talk" with the manager, probably 8 to 10 times during our visit. The top-dollar trade-in price was insulting to us, so we took that off the table. Jessie kept having us sign sharpie-written pieces of copy paper with "some" number that he would take back to manager. He also promised discounts of up to $3,000, which later dropped significantly to maybe $1,500. We never got the "out the door price". The interest rate was never really divulged until we brought up the rate we could get from our credit union. We finally got to finance guy Nicolas after a long wait. That's when we found out cost of the protection packages, labeled as accessories. In summary of the vehicle purchase, we were very dismayed with the entire process. In light of all the negatives, we're very surprised that we even bought the vehicle. PS; tires were very over-inflated to 44 or 45 lbs. More

I purchased my vehicle new in 2013 from kia. This vehicle happened to be one with the engine issue. The engine did fail in December of 2024. Kia approved the work and set me up in a rental car f This vehicle happened to be one with the engine issue. The engine did fail in December of 2024. Kia approved the work and set me up in a rental car from enterprise. All good so far. The service writer told me that it could take 2 to 3 weeks. He calls me 10 days later saying that my car has been done for 4 days and I will owe for 4 days of rental. He never told me the car was done when it was done. He rather told me that my car needed tires and they could do that when the car was in. I decided to get tires elsewhere and he proceeds to fill me with the line of xx that he did. When I called him out on it he was incredibly rude and disrespectful. I had to push before he finally came back and stated that kia will cover the cost. Unneeded stress to say the least. I think he was mad that I chose to get tires somewhere else. Disappointed in the customer service Koty... More

Excellent service, friendly employees, fast and efficient service. Found me a loaner while my car was being worked on when they technically didn't have any available. Emily worked her butt off to get my repa service. Found me a loaner while my car was being worked on when they technically didn't have any available. Emily worked her butt off to get my repairs covered under my warranty. Couldn't ask for more out of a dealership! More

Service was great. They always treat me well. Took a little longer than expected, but they were extremely busy and communicated this up front. While waiting, howev They always treat me well. Took a little longer than expected, but they were extremely busy and communicated this up front. While waiting, however, I witnessed a sales/finance person encounter with a customer that was returning a vehicle. They treated this customer with complete disrespect. They had them signing paperwork and having a discussion in an open forum for all to hear. Didn't bother to take them back to an office. The female representative of the dealership was blatantly rude. That person earns 0 stars! The likelihood of me purchasing another vehicle from this dealership has been severely diminished! More

Awesome service and scheduling. Got me in on the same day I called. Car was done on time. Got me in on the same day I called. Car was done on time. More

Dave was great to work with. Finance department was a nightmare. Charged for services we explicitly declined. Finance department was a nightmare. Charged for services we explicitly declined. More

Our sales person Dave was great to work with. Everything else has been a mess. We declined the auto armor package. They proceeded to put it on our vehicle. They said we wouldn’t be charged for it Everything else has been a mess. We declined the auto armor package. They proceeded to put it on our vehicle. They said we wouldn’t be charged for it. Fine. We get our itemized summary of what we were charged and it’s over $1361. If I hadn’t checked the statement, we would be overcharged. Terrible business practice. More

Great customer service in the repair shop. Emily was very professional, yet friendly. She did a great job explaining things. Emily was very professional, yet friendly. She did a great job explaining things. More

The customer service was great and the pricing was very decent. I’d come back again! decent. I’d come back again! More

Emily was very nice and personable. Communicated very well and effectively, her professionalism was much appreciated Communicated very well and effectively, her professionalism was much appreciated More