Janesville Subaru

I came in for a warranty repair that was supposed to take approximately 30 minutes (according to the letter I received notifying me of the recall and then person I spoke with at the dealership to schedule th approximately 30 minutes (according to the letter I received notifying me of the recall and then person I spoke with at the dealership to schedule the repair). I arrived 10 minutes early and the “host” told me it would be about 45 minutes, and I was happy to wait. After an hour and ten minutes, I left the waiting room to ask the “host” if everything was ok; he informed me that they hadn’t even started my repair, but they would be momentarily. It took another 15 minutes to finish. I’m not disappointed in the quality of the work, but I am disappointed in the quality of the service. It would’ve been nice to have been given an accurate wait time, and if the mechanics were running behind, it wouldn’t have taken much for the “host” to politely let me know that the wait time would be longer than expected. I don’t know if I’ll come back to this service center. It was a real drag to sit there forever without any acknowledgment. I try to only leave positive reviews and keep the negative ones to myself, but the excessive effort from this dealership to contact me about my experience has pushed me to leave this review. I hope that this is constructive criticism and that this service center can use it to improve its operations. More

Deana has always gone above and beyond for us in the 3 Subarus we have gotten. Would recommend her to anyone looking for a new or used car where she works. We moved 350 miles from Janesville Subaru but ar Subarus we have gotten. Would recommend her to anyone looking for a new or used car where she works. We moved 350 miles from Janesville Subaru but are going to purchase a new Subaru because of her. Great job More

Great crew and friendly staff. They experience was great. I would purchase a car or get a service done to my Subaru again here. They experience was great. I would purchase a car or get a service done to my Subaru again here. More

Always striving for Excellence. Service explains everything clearly. Respectful and friendly at every contact within Dealership. Buying experience was best I have ever had Service explains everything clearly. Respectful and friendly at every contact within Dealership. Buying experience was best I have ever had More

Stopped on a Saturday morning, the service guy said he was booked pretty full for the day. I was there pretty early, he got me in for oil change and tire rotation. Was in and out in less than an hour. G was booked pretty full for the day. I was there pretty early, he got me in for oil change and tire rotation. Was in and out in less than an hour. Great service. More

Wow… Everything was amazing. They added on any specials that were available to reduce our bill. The service was done relatively quickly and the reminders for the upcoming appoint They added on any specials that were available to reduce our bill. The service was done relatively quickly and the reminders for the upcoming appointment and the follow up with a personal phone call and email was a really great touch! Not to mention the fact that there is a wonderful restaurant, the Milwaukee Grill, right across the street for a nice meal while you wait! More

Andrej - He's a car salesperson, not actually knowledgeable about the vehicle, just trying to make a sale. When he showed me the SOS alert button in the car, I asked him what that cost. He said i knowledgeable about the vehicle, just trying to make a sale. When he showed me the SOS alert button in the car, I asked him what that cost. He said it was free with this vehicle. No, it's included for 3 years and then you need to subscribe to the service, so it's not free. This vehicle came with PIN Code Access, he doesn't know what that is and suggested we ask when we return in 2 weeks with questions-instead of asking someone? Michael appeared very knowledgeable. He went through many options with us to add on. Very smooth transaction. As for the Dealership, I've already referred my neighbor to your dealership. They plan to purchase a Subaru in the next month or two. More

Everything was very prompt, courteous, professional, personal, work done on time as promised. Unexpected loaner vehicle and car wash. personal, work done on time as promised. Unexpected loaner vehicle and car wash. More

Super friendly, super fast, super service. Love the ease of online appointments. Will definitely be back! Love the ease of online appointments. Will definitely be back! More

Very detailed work with a great report when work was done. No wait to taken care of done. No wait to taken care of More