Janesville Subaru - Service Center

The inspection for the problem was finished quickly. The technician was very courteous. The repair with a new part will be done with no charge. The technician was very courteous. The repair with a new part will be done with no charge. More

I just want to comment that Jonathan, in the service dept, was Most helpful yesterday. I stopped in after the tire pressure warning light came on in my Outback. I saw a nail in the tire and was concerne dept, was Most helpful yesterday. I stopped in after the tire pressure warning light came on in my Outback. I saw a nail in the tire and was concerned about driving home. Jonathan looked at the nail, said it was too close to the side to repair, took a measurement and advised I'd have to have a new tire "shaved" to match the wear on the other tires, explained why, and said it would be a few days to get that done. As I don't live in Janesville, he suggested that they could do it there, or I could go to the dealer nearer where I work in Madison. He gave me the info to provide to the Madison dealer, and reassured me it should be fine to drive, just watch the tire pressure. I am VERY impressed with his attitude. Just wanted to give a Kudo's for his help. THANKS! More

Awesome dealership and great sales man(Alex story) was able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . More

Providing above and beyond service Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that mayb Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that maybe I could bring my car by after work. He expressed concern that I was having to drive a car with faulty brakes, and suggested that even though they may not have time to repair today, I should drop it off on my way to work and he could provide me with a loaner. Jonathan is my hero today! I always feel like they care about their customers as people, and I'm greatly relieved that I don't have to drive a car with no brakes while I'm waiting for an appointment. My visits to Janesville Subaru, whether they be for service or sales always leaves me feeling good about my decision to do business with them. More

Good quick service Had the 20K service and was very pleased with the work and the quickness. Jason pointed out that we needed new air filters and we had them installed. Had the 20K service and was very pleased with the work and the quickness. Jason pointed out that we needed new air filters and we had them installed. More

Professional and friendly service They were ready to begin when I arrived for my appointment. All service and concerns were addressed and performed in a timely manner. Service writer They were ready to begin when I arrived for my appointment. All service and concerns were addressed and performed in a timely manner. Service writer and cashier were very friendly and accommodating. More

Fixed our issue promptly. Competent staff and completed work when promised. Professional and courteous too. Clean facility and loaner car was clean and very helpful. Love the m Competent staff and completed work when promised. Professional and courteous too. Clean facility and loaner car was clean and very helpful. Love the murals painted by a local artist! More

Efficient service It'a always a please to have our Subaru Forester serviced a Janesville Subaru. It's easy to make an appointment which is always honored. As soon as It'a always a please to have our Subaru Forester serviced a Janesville Subaru. It's easy to make an appointment which is always honored. As soon as we arrive we're greeted by an service attendant, our information is taken and they start the service work. We're always kept inform of the progress and are back on the road in quick order. The waiting room is bright and clean with fresh coffee offered. More

Top-touch customer service My car & I are always well cared for at Janesville Subaru. service writer is receptive to my concerns & gets repairs & maintenance done in a timely ma My car & I are always well cared for at Janesville Subaru. service writer is receptive to my concerns & gets repairs & maintenance done in a timely manner. More

$90 "Diagnostic Fee" added to repair costs, crooks! I was charged a $90 diagnostic fee for a front wheel bearing replacement, even though the problem was diagnosed in 5 minutes. The service manager sta I was charged a $90 diagnostic fee for a front wheel bearing replacement, even though the problem was diagnosed in 5 minutes. The service manager stalled for an hour before giving me the estimate in order to make me think it took an hour. Crooks! I will never set foot in there again. More