Janesville Subaru - Service Center

Awesome dealership and great sales man(Alex story) was able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . More

Providing above and beyond service Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that mayb Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that maybe I could bring my car by after work. He expressed concern that I was having to drive a car with faulty brakes, and suggested that even though they may not have time to repair today, I should drop it off on my way to work and he could provide me with a loaner. Jonathan is my hero today! I always feel like they care about their customers as people, and I'm greatly relieved that I don't have to drive a car with no brakes while I'm waiting for an appointment. My visits to Janesville Subaru, whether they be for service or sales always leaves me feeling good about my decision to do business with them. More

Good quick service Had the 20K service and was very pleased with the work and the quickness. Jason pointed out that we needed new air filters and we had them installed. Had the 20K service and was very pleased with the work and the quickness. Jason pointed out that we needed new air filters and we had them installed. More

Professional and friendly service They were ready to begin when I arrived for my appointment. All service and concerns were addressed and performed in a timely manner. Service writer They were ready to begin when I arrived for my appointment. All service and concerns were addressed and performed in a timely manner. Service writer and cashier were very friendly and accommodating. More

Fixed our issue promptly. Competent staff and completed work when promised. Professional and courteous too. Clean facility and loaner car was clean and very helpful. Love the m Competent staff and completed work when promised. Professional and courteous too. Clean facility and loaner car was clean and very helpful. Love the murals painted by a local artist! More

Efficient service It'a always a please to have our Subaru Forester serviced a Janesville Subaru. It's easy to make an appointment which is always honored. As soon as It'a always a please to have our Subaru Forester serviced a Janesville Subaru. It's easy to make an appointment which is always honored. As soon as we arrive we're greeted by an service attendant, our information is taken and they start the service work. We're always kept inform of the progress and are back on the road in quick order. The waiting room is bright and clean with fresh coffee offered. More

Top-touch customer service My car & I are always well cared for at Janesville Subaru. service writer is receptive to my concerns & gets repairs & maintenance done in a timely ma My car & I are always well cared for at Janesville Subaru. service writer is receptive to my concerns & gets repairs & maintenance done in a timely manner. More

$90 "Diagnostic Fee" added to repair costs, crooks! I was charged a $90 diagnostic fee for a front wheel bearing replacement, even though the problem was diagnosed in 5 minutes. The service manager sta I was charged a $90 diagnostic fee for a front wheel bearing replacement, even though the problem was diagnosed in 5 minutes. The service manager stalled for an hour before giving me the estimate in order to make me think it took an hour. Crooks! I will never set foot in there again. More

Excellent Service Experience. Well beyond my expectations. I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience a major car repair when on vacation and far from home. Uncertainties and opportunities for problems abound. 750 miles from home, my Outback overheated and blew out its anti-freeze! I must say that I don’t see how my repair experience could have been better. Everyone in the dealership was friendly and helpful, well beyond my expectations. I am most appreciative for the ability to talk with the person who was actually working on my car (Bill), for the communication and cooperation among the three Service Advisors (Jonathan, Jeremy, and Jim) , and for the helpful advice on buy/repair decisions, Subaru models, and things to do while in Janesville from Deana in Sales. The work was done on time and at the original quote. The Service Advisors gave me a free loaner car, found me an motel nearby at a very good rate, and adjusted the service work based on my prior and future anticipated repairs. I recommend them without reservation. More

Awesome Dealership Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I wanted to be payment wise. Janesville Subaru made it happen in less than 30 minutes from start to finish. More