Janesville Subaru - Service Center

On time, no surprises and good customer service. Clean comfortable waiting room, not so great coffee Clean comfortable waiting room, not so great coffee More

We have bought 2 cars from Hailey She is the best! !! The service department is always super helpful and fast !! The service department is always super helpful and fast More

I agree with all of the other comments submitted by customers. My experience with Janesville Subaru has always been very positive. customers. My experience with Janesville Subaru has always been very positive. More

Very professional and courteous. Kept informed of process and billed explained. Everyone was great throughout the visit. Kept informed of process and billed explained. Everyone was great throughout the visit. More

Took 2015 CrossTrek in for routine oil change & tire rotation. Was told that I needed to have the cam carriers resealed. That would cost $3300 and require 2 - 3 days because the engine would have to b rotation. Was told that I needed to have the cam carriers resealed. That would cost $3300 and require 2 - 3 days because the engine would have to be pulled. Car has just 100,000 miles, so I was a bit disappointed in that since I got over 200,000 miles on my previous vehicles (Saturn & Ford) without such major work. I normally stay out from under the hood and leave that to the mechanics. But when I got home, I thought I would look for the oil seepage. I never found the oil seepage, but that was probably my lack of knowing where to look. But about 10" from my brand new shiny oil filter was a mouse nest. It was easy to spot. I would have thought someone inspecting my engine would have noticed that. If something so obvious gets unnoticed, is that the mechanic that I want to pull the engine from my car? Seems the concern is that the oil will seep on to the A/F sensor and cause an engine check light to come on. I failed to ask if the mechanic wiped off any oil that had seeped in to that area. Also, the photos provided were too grainy to be of any use. One other note: This web page only gave me one person in the pull down to select in the Service Department: Jason Lehman. Jason was neither the tech nor the service advisor, but I had to select him in order to complete the survey. More

The friendly people in the Service Department delivered great service when I brought my 2025 Outback in for some upgrades. The work was completed in less time than I expected and my Outback is now more fea great service when I brought my 2025 Outback in for some upgrades. The work was completed in less time than I expected and my Outback is now more feature-rich than when delivered to me as new. More

It was my first time visiting the service center for a routine oil change for my Outback.. I will return. routine oil change for my Outback.. I will return. More

They were fast efficient and on time Personal were friendly and very helpful I would highly recommend them friendly and very helpful I would highly recommend them More

Since the moment I had a problem with my new car they have been so kind and understanding. They have really gone above and beyond to not just fix the problem but make sure I am taken care of. Everyone I have been so kind and understanding. They have really gone above and beyond to not just fix the problem but make sure I am taken care of. Everyone I have interacted with in the service department has been just wonderful! More

Great customer service. They made sure I was satisfied. Went out of their way to park my totaled car to get picked up by my insurance company They made sure I was satisfied. Went out of their way to park my totaled car to get picked up by my insurance company More