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210 Reviews of Jannell Ford - Service Center
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October 12, 2013
Had an 8am Saturday appointment for an oil change and tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more noticeable when A/C was on. When I asked what they found, they indicated a loose license plate. Sorry, not even close; still have the rattle; so I'll wait until next time, if I elect to use you for oil changes, even though I have already paid for extended coverage. 1. Employee didn't open doors at 8:10, as 5-7 other customers waited. 2. My particular car did not get in until at 9:30am 3. Called back to my car at 9:55am. 2 hours for an oil change? (and tire rotation). Sorry not good. The fellow at the desk indicated Saturday were not good as every works the week, and try to schedule Saturdays. Here's a suggestion 1: have more people work Saturday! Suggestion 2: have someone work on oil changes, so those waiting don't have to wait for bigger jobs to complete, because 5-7 people came in at the same time. My appointment was for 8am, not 9:30, when my car was taken in. Thomas Oakes (visited 10/12/2013) 2013 Ford Fiesta More
by troakes
Employees Worked With
Service Dept
October 11, 2013
I went to Jannell Ford since there are no Mercury dealers left anfdJannell is close to my home. I was reluctant to go th a Ford dealer since I had a very bad experience with Dave Dinger in Braintree many yea left anfdJannell is close to my home. I was reluctant to go th a Ford dealer since I had a very bad experience with Dave Dinger in Braintree many years ago. I was extremely surprised at the extremely high level of service, courtesy and professionalism shown by everyone I dealt with at Jannell Ford and Andrew in particular. My wife has a Mercury as well and we will definately return to Jannell for future service work. THANKS FOR A GREAT JOB!!!!!!! More
by rnort
October 11, 2013
I came in for 75,000 mile oil and car check . My car had multiple problems.Andrew explained the cost and safety risk, as my tie rods were one of the problems.He got me some coupon and rebates to bring the c multiple problems.Andrew explained the cost and safety risk, as my tie rods were one of the problems.He got me some coupon and rebates to bring the cost down. Everything was fixed the same day. I was so happy when I drove my car. It feels like new.Everybody there was pleasant.I had a great experience. More
by oceans23
October 09, 2013
Great and helpful service!! Andrew was professional, courteous and knowledgeable. He helped me with my extended warranty contract. I will be back for service. Very happy with the outcome. courteous and knowledgeable. He helped me with my extended warranty contract. I will be back for service. Very happy with the outcome. More
by klynch2441
September 28, 2013
Andrew was very helpful in explaining the repairs. He kept me apprised of the status of the repair and arranged for me to get the dealerships discount for a rental car. kept me apprised of the status of the repair and arranged for me to get the dealerships discount for a rental car. More
by kaggie98
September 22, 2013
Everything was great. Everyone was very nice and helpful. Nice clean place to wait, free wifi. Quick service I only had to wait about an hour. I would reccommend this dealership and will definite helpful. Nice clean place to wait, free wifi. Quick service I only had to wait about an hour. I would reccommend this dealership and will definitely go back. More
by Laurak24
September 18, 2013
Andrew was very helpful and friendly. The checked my car over and fixed all that needed to be fixed in a timely manner. He even checked on a part for my husbands car and suggested I make an appointment to over and fixed all that needed to be fixed in a timely manner. He even checked on a part for my husbands car and suggested I make an appointment to get it fixed. More
by jennyc1
September 12, 2013
Andrew worked extremely hard to get multiple service needs completed in a timely fashion. I left the dealership with confidence knowing that my car had been thoroughly and completely serviced. needs completed in a timely fashion. I left the dealership with confidence knowing that my car had been thoroughly and completely serviced. More
by kelllyross
Employees Worked With
Adam Levandowski
August 20, 2013
Everyone was very helpful and informative about the work that needed to be done on my vehicle, and the work was done quickly, thoroughly, and at a reasonable cost. Highly recommend! that needed to be done on my vehicle, and the work was done quickly, thoroughly, and at a reasonable cost. Highly recommend! More
by awisneski
August 16, 2013
The Sales and Service departments are a few steps above The Sales and Service departments are a few steps above any that I have dealt with. Andrew Gill was quick to respond to a requested change in our se The Sales and Service departments are a few steps above any that I have dealt with. Andrew Gill was quick to respond to a requested change in our service appointement and reminded me what needs to be done on the next service. More
by elong3334
