Jannell Ford of Hanover

All personnel are polite answer all your questions and no pressure when dealing with sales pressure when dealing with sales More

In 2014 I purchased two vehicles from Jannell which I had regularly serviced till now.Their service staff is outstanding and quite helpful in diagnosing problems as they occur. Shaon Simpson set up a recent regularly serviced till now.Their service staff is outstanding and quite helpful in diagnosing problems as they occur. Shaon Simpson set up a recent repair with pickup&delivery service which proved to work perfectly. I recommend trying it to anyone needing service. More

went for the works package and a brake job. well I know they did not check the tire pressures or rotate. I have 1 tire 4 lbs. less than the others on the front driver. ya, all were different well I know they did not check the tire pressures or rotate. I have 1 tire 4 lbs. less than the others on the front driver. ya, all were different and in the same position. I was also charged 49.00 for writing up a service contract. What the xxxx is that? What because I added brakes to the works I pay for typing? Never in my life have I been charged this and I did not see that till I left. otherwise I guarantee you I would not have paid that. More

Had a great experience with Jannell Ford. They handled my recall in a timely manner with fantastic customer service. I would highly recommend their customer service team. They handled my recall in a timely manner with fantastic customer service. I would highly recommend their customer service team. More

I've been doing both commerial & residential business with Jannell for over 30 years. Iit's a family owned business that treats you like family. I always found there sale prices competitive and there wo with Jannell for over 30 years. Iit's a family owned business that treats you like family. I always found there sale prices competitive and there work excellent. Thank you for being there. More

I had my F150 serviced here while I waited. Oil change, tire rotation and check the belt that was squeaking on start up. I had an 8:00am appointment and was out the door by 8:30. Thank you very Oil change, tire rotation and check the belt that was squeaking on start up. I had an 8:00am appointment and was out the door by 8:30. Thank you very much More

Using mobile service is a game changer. Not having to worry about getting the vehicle to the dealership, waiting for it to be completed and then getting it back changes everything they sho Not having to worry about getting the vehicle to the dealership, waiting for it to be completed and then getting it back changes everything they showed up at the house on time, changed the oil, topped off all fluids, rotate the tires and gave me a completed checklist pretty sweet as I continued on my day doing my normal activities uninterrupted. Highly recommend. More

I purchased my truck last year, one of the easiest and comfortable experiences I have had buying a new truck. I was surprised that they were the only dealership that had the exact truck I was looking for. comfortable experiences I have had buying a new truck. I was surprised that they were the only dealership that had the exact truck I was looking for. Decent money for the truck I was trading in. Since then their remote service has been a game changer. Everything from programming a new key fob, recall service involving the computer to picking up my truck for an oil change and inspection sticker. Friendly and knowledgeable I highly recommend Jannell Ford. More

10 yr old truck , 186k was in limp mode Jannell service was able to identify problem and fix at fair price!!! was able to identify problem and fix at fair price!!! More

My 2017 Ford Explorer XLT had L LED headlight out. I took it to Jannell on 8/11/25. I dealt with David Bray. I was told I needed a new headlight and was quoted $1300 for just the headlight. I chose I took it to Jannell on 8/11/25. I dealt with David Bray. I was told I needed a new headlight and was quoted $1300 for just the headlight. I chose not to have the service done at Jannells and paid the $200 headlight diagnostic fee. I took the car to Sullivan Tire. They ran diagnostics and discovered the headlight was fine. I needed a body control module. After having the BCM installed and programmed the headlight was fine. There can only 3 reasons for the answer given to me about needing a new headlight. 1. Jannell didn't run a diagnostic test before telling me i needed a $1300 headlight. 2 They are incompetent. 3 They flat out lied about needing a new headlight. They charged me for useless incorrect information. More