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Jannell Ford of Hanover - Service Center

4.6

174 Lifetime Service Reviews

2000 Washington Street Route 53, Hanover, Massachusetts 02339

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Top Reviewed Employees

Shawn Hillegass, Asst. Service Manager, Jannell Ford of Hanover

Shawn Hillegass

Asst. Service Manager
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shaon Simpson, Service Advisor, Jannell Ford of Hanover

Shaon Simpson

Service Advisor
4.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Smith, Service Advisor, Jannell Ford of Hanover

David Smith

Service Advisor
4.5
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

December 08, 2017

"CUSTOMER CARE"

- SANDRA WHITING

SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME JUST SAY THAT I KNOW HE'LL GET TO THE ROOT OF THIS ISSUE AND I'LL AGAIN HAVE MY BEAUTIFUL EXPLORER BACK IN MY DRIVEWAY ODOR FREE.

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Employees Worked With

Shawn Hillegass
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

November 30, 2017

"Service Service Service"

- Mr. C.

They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive vehicle. They make it painless and are considerate. Rich was excellent in the service area and worked well with the team.

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Employees Worked With

Shawn Hillegass
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shaon Simpson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rich

November 27, 2017

"Transmission Problem"

- Fordguy

Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Customer Rep Dave ,Service Manager Sean and Mike the Technician made sure that the issue was resolved as this is my wife's car and they wanted to make sure she would not have any problems.

Read More

Employees Worked With

Shawn Hillegass
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike, Service Tech

Special Offers

Save 10% Off total repair bill

Save 10% off your total service repair bill. Parts and Labor! Please present this offer to your service advisor at time of write-up. Diesel trucks and Hybrid vehicles are included. Offer ends 12/31/13

The "Works" Package $29.95

Synthetic Blend Oil Change Tire Rotation and Pressure Check Brake Inspection Multi-Point Inspection Fluid Top-Off Battery Test Filter Check Belts and Hoses Check Up to five quarts of Motorcraft® oil and oil filter. Taxes, diesel vehicles and disposal fees extra. Hybrid battery test excluded. Price reflects a $10 mail in rebate. See participating dealership for exclusions and details .

MOTORCRAFT® TESTED TOUGH® PLUS BATTERIES $99.95 MSRP.

With 84-month warranty. With exchange. Taxes and installation extra. Warranty includes FREE towing on dealer-installed battery. See participating dealership for vehicle applications and limited-warranty details through 12/31/13.

Service Center Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
  • Car wash Coupons
  • Great Atttitudes!