Jarrett Gordon Ford Lincoln of Winter Haven

Very smooth and easy purchase process. Pricing discussions with the sales dept were honest and fair. The finance dept also did not push the warranties and add-ons after I declined them. Pricing discussions with the sales dept were honest and fair. The finance dept also did not push the warranties and add-ons after I declined them. Would highly recommend. More

Great salesman. He was honest and knowledgeable in every aspect of the process. I would do it again with this salesperson. He was honest and knowledgeable in every aspect of the process. I would do it again with this salesperson. More

Excellent all around that is why I buy all my vehicles from u ur the best from u ur the best More

Great dealership Mary was the best sales person I've ever experienced dealing with any cars the finance manager Jeff did an awesome job experienced dealing with any cars the finance manager Jeff did an awesome job More

I would recommend this dealership because of their integrity of employees that work with you in finding what you want to make you happy. I am very happy with my purchase and the price was very fair. T integrity of employees that work with you in finding what you want to make you happy. I am very happy with my purchase and the price was very fair. This dealership cares about you and to go beyond measures to see you through to the end. I will be back❣️ More

My wife and I were quite pleased dealing with Victor and would do it again-He has a nice demeanor and a no pressure sales tactic-was extremely knowledgeable showing us the Lincoln we had interest in would do it again-He has a nice demeanor and a no pressure sales tactic-was extremely knowledgeable showing us the Lincoln we had interest in More

WARNING: AVOID THIS DEALERSHIP – UNETHICAL BAIT-AND-SWITCH EXPERIENCE! Do NOT trust Jarrett-Gordon Lincoln in Winter Haven! My experience on New Year's Eve 2025 was an absolute nightmare of BAIT-AND-SWITCH EXPERIENCE! Do NOT trust Jarrett-Gordon Lincoln in Winter Haven! My experience on New Year's Eve 2025 was an absolute nightmare of deception and outright rudeness. Sales manager Vadim Petrov sent me an attractive deal via text on December 30 after I was already signing for another car elsewhere. It took them forever to get approval compared to other dealerships. I called Vadim multiple times and specifically asked: "Is this the final deal? Will there be any changes or surprises when I arrive?" He reassured me repeatedly – yes, it's final and approved. We drove 2 hours from Ocala to Winter Haven on December 31 (New Year's Eve), en route to Naples for vacation, with the car packed full. Everything seemed fine until we sat down with Business Manager Michael Vasquez. He presented completely different numbers – at least $10,000 MORE than the written offer from the day before! We were shocked and showed him the text message from Vadim (apparently, they have a "company policy" of no official paperwork – now I see why!). Michael's reaction? Pure anger and frustration directed at US. He stormed out, came back with a slightly different deal (still about $5,000 higher), and arrogantly said he's "very busy" – sign immediately or leave! We had already canceled the other deal, were far from home on holiday, and felt trapped. We signed just to salvage our New Year's plans, but the mood was completely ruined. This dealership lures people from hours away with "great deals" over phone/text (never in writing), then hikes the price when you arrive after a long drive. It's a disgusting bait-and-switch tactic. As a businessman with over 35 years of experience, I've never seen such lack of integrity. Real businesses honor their offers and own mistakes – they don't bully customers. If this is how GM Mr. Mike Demalia runs things, it speaks volumes. I will NEVER return and urge everyone to stay far away. Save your time, money, and sanity – go elsewhere! Leon Lurie P.S. I received a text from Vadim the next day with some kind of weird apology. I’m leaving it here in full so everyone can see the level of negligence from this company: “Mr. Lurie, good morning, sir. im just wanted to apologize for your experience. me, as part of sales team- i did everything prior to your visit. made sure we have approval with right stuff in there and provided you all the info based of what we had on file with Lincoln. even asked upfront about proof of residence for Bella. i just wanted to understand, that me and Victor- we did everything to make sure you are good to go and everything is good. please consider that, sir. we wish you to have excellent 2026 year, good time with your family and let all of them and you to be safe and happy, Mr. Lurie. thank you again.” When I asked him about the situation we faced, his answer was short and rude: “You don’t like a deal - bring us car back!” He didn’t even acknowledge what I was talking about! It wasn’t about the deal - it was about the totally different payments we were quoted on the spot compared to what we had been approved for over the phone and text! Unbelievable negligence! P.P.S. I also want to add my real, heartfelt thank you to another manager - Victor Ballesteros - who went above and beyond to provide outstanding service and tried to smooth over this terrible situation. Thank you again, Victor Ballesteros! More

Vadim was very professional, being in sales for over 30 years I appreciate a honest sales person. He was very knowledgeable about the vehicle i was purchasing. Then offered to have me come back in a few d years I appreciate a honest sales person. He was very knowledgeable about the vehicle i was purchasing. Then offered to have me come back in a few days to answer questions. Mike in finance was very helpful in making sure we understood the whole process. I would recommend Jarret Gordon Lincoln to anyone wanting to purchase a new vehicle. More

Excellent customer service and experience buying a car with Chuck, he made the process smooth and took the time to explained everything in a detailed manner , no pressure to buy anything, he made us feel with Chuck, he made the process smooth and took the time to explained everything in a detailed manner , no pressure to buy anything, he made us feel welcome and to be honest is the first time i can say that buying a car wasn’t stressful. Thank you Chuck More

Awesome dealer and incredibly easy to work with. We handled most of the deal through text messages, and when I came in to pick up the car, everything was ready—no extra negotiations and no unnecessa We handled most of the deal through text messages, and when I came in to pick up the car, everything was ready—no extra negotiations and no unnecessary paperwork. Honestly, one of the smoothest and best car-buying experiences I’ve had in a long time. More