Took our 2017 CR-V to this dealer for the first for me, oil/filter change and tire rotation. Made an appointment, arrived on time, and Shawn helped me through the process. Asked Shawn how long it would take, since I was waiting, and he said maybe an hour 15, but may be a little longer. After 58 minutes, Shawn came to get me in the Lounge and said I was ready to go. After settling up with Shawn, I was on my way. Couldn't have asked for a better experience.