Jay Wolfe Honda

Oil change and tire repair And rotation and brake cleaning The waiting area with the children's room was very helpful since I was with a two-year-old for the time that we were there I appreciate the staff che The waiting area with the children's room was very helpful since I was with a two-year-old for the time that we were there I appreciate the staff checking in and giving me a status update as they're working. I also appreciated the phone call asking if I wanted to set an appointment it was time for an oil change this reminder Was helpful More

Hassle free and quick The staff was very friendly and accommodating. I did not feel pressured in any way and got exactly what I came in for in a timely manner. The staff was very friendly and accommodating. I did not feel pressured in any way and got exactly what I came in for in a timely manner. More

Easy in & out the 2nd time The second visit was like I envisioned it is supposed to work. Make an appt, come in and the work is done with no hassle. I even walked a couple of bl The second visit was like I envisioned it is supposed to work. Make an appt, come in and the work is done with no hassle. I even walked a couple of blocks over & got a haircut while the car was being serviced. Steve was great! This visit was unlike the appt I made for the previous week. Last week I looked up my VIN because I thought I remember having a recall. I did, and the Honda site provides the option of scheduling an appt online. So I thought that's great! There was even an appt time in about an hour from then. Fantastic! I'll need to take off work early, but I can get this thing taken care of today. So I make the appt, that lists the recall, receive a confirmation email for the time & repair description, and I hop in the car and head to the dealer. When I get there & tell the serviceman about the appt, he says that they don't take appts for this kind of work so late in the day. I said well your website does, so you might tell them that rather than me. He offers to schedule another appt, which I reluctantly did. He said he'd alert the service manager. I understand it's not likely the service dept's fault, but it was a complete waste of my time, in addition to the work I had to make up for taking off early. It would have been nice if the serviceman would have provided some compensation for my wasted time...a free oil-change coupon or something, so I wouldn't be leaving there thinking how much Honda/Jay Wolfe wasted my time with nothing to show for it. More

Service A 1 2 Rob was great to work with - bright, sunny personality. Very helpful and explained all questions. Roger, the shuttle driver, was very nice, personab Rob was great to work with - bright, sunny personality. Very helpful and explained all questions. Roger, the shuttle driver, was very nice, personable and respectful. More

How to easy a customer stresslevel When your engine light comes on, I don't know about you, bot that makes me very nervous when I am away from home. I called for an appointment Saturda When your engine light comes on, I don't know about you, bot that makes me very nervous when I am away from home. I called for an appointment Saturday, and the lady gave me Monday at 1:30pm. I was on pens and needles until Monday. I even called Monday to get an earlier appointment and took my car in at 12:45pm. The young man met me and ask me what my problem was. I explained what had happen and he said (don't worry we will take care of you.) He told me what they would have to do to check out my problem. The problem was fixed. He really showed customer service. More

Great Service I dropped my car off in the early morning when they were very busy. Mr. Gronberg came out to help to ensure I was taken care of until Byron was availa I dropped my car off in the early morning when they were very busy. Mr. Gronberg came out to help to ensure I was taken care of until Byron was available. Came back to pick my up around 3 and it was quick and easy. Well managed. More

Love my Honda Continue to get great service and they are not pushy just informing to the customer. I have yet to pay under $100 but being able to work and have lunc Continue to get great service and they are not pushy just informing to the customer. I have yet to pay under $100 but being able to work and have lunch/snacks make it more bare able More

Best! Excellent service, thorough care and explanations, relaxing wait. Had lunch with free wifi and smiles from every staff member. No one likes spending t Excellent service, thorough care and explanations, relaxing wait. Had lunch with free wifi and smiles from every staff member. No one likes spending time getting their car serviced but they make it as painless as possible More

Battery check and alignment check prior to her trip I came in on schedule and Shane immediately diagnosed my problem which was a battery that was barely functioning. In reviewing my records he notices I came in on schedule and Shane immediately diagnosed my problem which was a battery that was barely functioning. In reviewing my records he notices my alignment was needing to be done and I was told him I was going on a long trip. You have to battery put in and the alignment done when I was out in record time. He was wonderful as your other help in the service department also the house department in the lounge was excellent thank you Erik Nye More

Great service advisor My service adviser was very efficient and friendly. The wait was only an hour. That was appreciated as well. The waiting area was very comfortable. Th My service adviser was very efficient and friendly. The wait was only an hour. That was appreciated as well. The waiting area was very comfortable. Thank you. More