Jay Wolfe Honda

Overall Kindness We purchased a new Odyssey and are very pleased. They worked hard to obtain one in the color we preferred. It took a little longer than originally est We purchased a new Odyssey and are very pleased. They worked hard to obtain one in the color we preferred. It took a little longer than originally estimated (not due to anything in their control), however they eased our frustrations and worries. On the day we went to do paperwork & take our van home, we had all three of our small children. Bryan walked back and forth a bunch so that we could keep them entertained them in the kid's area (which is fantastic). The snacks/food/drinks available were also great as we ended up needing to wait through lunch time. Once we got back to Josh's office to finalize our purchase, he was very kind to our boys. He kept them entertained with paper & pens and showed them how to draw a turkey & a race car. I truly appreciate the kindness that was shown to our children throughout the whole day. Something else that I found extremely thoughtful, yet is unrelated to our actual purchase, was the availability of diapers/wipes/etc in the women's bathroom. I can only imagine how helpful that could be for a momma that ran out of or forgot something. Overall, we had a very nice experience. More

Windshield repair Rob was great. We got our car in and it was done less than time promised and they were great working with insurance as well to facilitate our claim. Rob was great. We got our car in and it was done less than time promised and they were great working with insurance as well to facilitate our claim. More

Very long wait. Unclear expenses My last two visits to Jay Wolfe Honda have not gone as expected. Recently, while waiting for my car, I was told it would be a little over one hour. I My last two visits to Jay Wolfe Honda have not gone as expected. Recently, while waiting for my car, I was told it would be a little over one hour. I waited three hours for my car. The technician had to come out repeatedly to let me know that they were running very behind. The time before that, the technician told me after waiting several hours for an oil change that it would not be completed on that day. Had to leave my car for several days. Seems that understaffing Or unreliable service technicians our problem here. Also, when reviewing the estimated expense before work was started, and comments of two coupons being added to credit my bill, I still ended up paying 30 more dollars than expected. No conversation about service fees or taxes being added. Frustrating to be led to believe I was getting a good deal with coupons and ending up paying more than expected amount. Conversation and education could have illuminated this frustration before m or unreliable service technicians are problem here. Also, when reviewing the estimated expense before work was started, and comments of two coupons being added to credit my bill, I still ended up paying 30 more dollars than expected. No conversation about service fees or taxes being added. Frustrating to be led to believe I was getting a good deal with coupons and ending up paying more than expected amount. Conversation and education could have illuminated this frustration. More

Routine Service Friendly, done on time, over positive experience. Appreciate the ride to work from their shuttle. Service Technician keep in touch during the day un Friendly, done on time, over positive experience. Appreciate the ride to work from their shuttle. Service Technician keep in touch during the day until it was finished. More

Always great service The service people at Honda always do their best to provide great customer service. I have never had any problems or complaints in the five years I've The service people at Honda always do their best to provide great customer service. I have never had any problems or complaints in the five years I've been going there for regular maintenance. More

Needed a Vehicle My van literally broke down and I needed a replacement vehicle. I spoke to Russ King (one of the Sales Consultants) and we looked at HR-v's because it My van literally broke down and I needed a replacement vehicle. I spoke to Russ King (one of the Sales Consultants) and we looked at HR-v's because it was in the right price range and also the utility that my wife and I needed. Settled on the EX trim, picked out a color and bought it. Russ was knowledgeable, pleasant and most of all helpful. Brian in the business office was efficient and competent. It was literally a five star experience. More

very good Stan was pr Cession also and created a pleasant experience. Expectations were met. My car was taken care of and was serviced timely based on the prob Stan was pr Cession also and created a pleasant experience. Expectations were met. My car was taken care of and was serviced timely based on the problem. More

Another great lease experience at Jay Wolfe Came into the store to explore my options as the lease on my 2015 CR-V was ending. Had a great experience from our initial visit and test drive all th Came into the store to explore my options as the lease on my 2015 CR-V was ending. Had a great experience from our initial visit and test drive all the way through the final steps. Drew was very knowledgeable and accommodating - making it easy to get to a place where we were happy. Josh was wonderful to work with as well, and made getting all the final paperwork taken care of a pleasant experience too. Happy to be driving another great vehicle from Jay Wolfe! More

Regular oil change They have professional technicians to help you right after you entered the garage. All of them are very friendly and did their best to serve me. I got They have professional technicians to help you right after you entered the garage. All of them are very friendly and did their best to serve me. I got my car in time as they promised. I will come back for service for sure!! More

Service Great experience, as always. Would be great to provide loaner cars, though. Steve is a great guy to work with, and always lays out things clearly for Great experience, as always. Would be great to provide loaner cars, though. Steve is a great guy to work with, and always lays out things clearly for me. More