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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews
Call Dealership (636) 707-0157
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14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

March 06, 2021

In and out. They said and hour and that’s exactly how long I was there. The client waiting area is very nice and relaxing. More

by terrylvachalek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Mar 08, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with timely experiences. Please let us know if there’s anything else we can do for you in the Service Department at Jay Wolfe Toyota of West County!

March 05, 2021

It was easy and painless to buy the car. Everyone was helpful and friendly. Skip H did a great job finding us a car and having it to us in one day. More

by Nancy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Billy Morton
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Mar 06, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. Congratulations on your car, Nancy!

March 05, 2021

I am very pleased with the service representative Bill I am very pleased with the service representative Bill Bennet. He listens to my requests and makes sure that all service needs for the car are met. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
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Mar 06, 2021 -

Jay Wolfe Toyota of West County responded

Jane, Thank you for sharing your feedback about your visit! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

March 05, 2021

Great service from Danny R in Service. I was in and out quickly. Got everything done right. I’ll definitely be coming back in the future. More

by FJ Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
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Mar 06, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Danny in the Service Department at Jay Wolfe Toyota of West County was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

March 04, 2021

Best service department in the United States!!!!!!!!! Our original advisor was Bill Bennet and this time we had Daniel Ruckman. Both advisors were top notch! They don’t try to up sell you but they m More

by dmlechner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Report | Print
Mar 05, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Daniel was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

March 02, 2021

Karim was very personable and helpful in locating a vehicle with the options, etc. we were interested in. Delivered as promised and on schedule. Billy was excellent to work with. Thanks for yo More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Morton, Karim Aly
Report | Print
Mar 03, 2021 -

Jay Wolfe Toyota of West County responded

Ray, We appreciate your review and your business! We’re delighted to hear that Karim and Billy were so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

Mar 03, 2021 -

Ray responded

Thanks for everything. Ray Uetrecht

March 02, 2021

Everything was great. Mark in sales was very easy to deal with. We had an appointment to pick up the new car but it took over 2 hours for us to be finished and on our way. More

by gvlorenzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pardee
Report | Print
Mar 03, 2021 -

Jay Wolfe Toyota of West County responded

Lorenzo, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. Enjoy your new ride!

March 01, 2021

I waited 3 1/2 hours for work to be completed. Had to return next day for cleaning roof of interior It was black and looked like marker. Very quick to remove on return. First negative experience since More

by KathCarapellak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Report | Print
Mar 04, 2021 -

Jay Wolfe Toyota of West County responded

Hello, We appreciate your valuable feedback. It is never our intention to take longer than expected when providing services for our guests. Our team works diligently each and every day to treat every customer (potential, current, and future) with dignity, respect, and transparency. We pride ourselves in the level of customer service we provide, which can be shown from our multiple awards such as our Toyota President's Award. I will be contacting you shortly to go over your visit. And in the meantime, please reach out to me at your convenience to discuss your concerns in detail - your satisfaction is very important to us. I look forward to being in contact with you. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

March 01, 2021

The vehicle purchase process was handled courteously and efficiently. Automobile was delivered the same day after refueling and washing. Sales and financial staff were very professional. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skip Gordon & Billy Morton
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Mar 02, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about your sales experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

March 01, 2021

Excellent salesperson Karim was terrific to work with. Very pleased with the car I bought and the service I received. I can and will recommend Jay Wolfe to friends! More

by Barb B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Karim Aly
Report | Print
Mar 02, 2021 -

Jay Wolfe Toyota of West County responded

Barb, We appreciate your review and your business! We’re delighted to hear that Karim was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

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