
Jay Wolfe Toyota of West County
Ballwin, MO
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Thank you Jay Wolfe Toyota Service for your assistance with my car. You went above and beyond! The gentlemen were courteous, professional and I am a happy customer. with my car. You went above and beyond! The gentlemen were courteous, professional and I am a happy customer. More
So sorry to report that Jay Wolfe Toyota of West County tried to rip us off. We took our Landcruiser in for an oil change. We were told we had no (0) front brake pads left. We needed immediate brake ser tried to rip us off. We took our Landcruiser in for an oil change. We were told we had no (0) front brake pads left. We needed immediate brake service. They should have looked at their own service records. They did the same thing to us in December. Charged us for new brakes and turning the rotors. Now, 9,000 miles later, our brakes are completely gone again! I obviously didn't believe the service writer. The brakes work perfectly! So, we took the Landcruiser into another very reputable repair shop. We just now got word that we have 90+ percent of our front brake pads, and 70 percent of our rear pads. This was an obvious attempt to rip us off for a brake job. FYI, they also said we needed new boot covers for the front axle. From my inspection, they look fine. They had another $2,000 in repairs that I now assume are completely bogus also. I thought we could trust them, but that's apparently NOT the case. More
I was there to have my tire replace because there was a nail in the Passenger side tire. I purchased Toyota Tire and Wheel Protection when I purchased the 2017 Toyota Camry. the coverage was provided by To nail in the Passenger side tire. I purchased Toyota Tire and Wheel Protection when I purchased the 2017 Toyota Camry. the coverage was provided by Toyota Financial Services and Jay Wolfe Toyota told me they don't go with Insurance which indicates the ignorance of their own product. I showed them the proof of purchase which has my name, address, and VIN number on it. But the service Advisor William refused to help me only because he couldn't reach out to the original dealer. Which to me is just an excuse not to deal with claims. because the coverage is provided by Toyota, not by a specific dealer. Therefore, it is not necessary to reach out to any dealer. it should be a direct claim with TFS. Then I requested to talk to the manager which is a waste of time because he's so incompetent and a pathetic liar. he told me he couldn't find my name on the portal they are using. he was lying through his teeth and he is so ignorant and I couldn't stand it. so I said I won't have my serviced here, then he immediately opened the door, which is very rude and he should learn how to treat his customers. most importantly, he should learn at least the basics of how to be a human being. I simply drove to another Toyota and they told me I have coverage. look!!!!! I didn't even mention I have a protection plan for the car. they actually pulled up that info before I tell them. I will never be a customer at Jay Wolfe. I should've listened to my friends and families about any Jay Wolfe. PS: I was at TOYOTA on 07/27/2021 at around 1:35 PM. so Hey!!! Jay Wolf. go figure who was the manager on duty at the service department at that time yourself. More
We were extremely pleased with the professionalism of our salesperson, Khalid. We had about an eight or nine week wait and he updated us on the status of our vehicle in a timely fashion. While the dealership salesperson, Khalid. We had about an eight or nine week wait and he updated us on the status of our vehicle in a timely fashion. While the dealership could have charged a premium over the listed price due to the scarcity of our RAV4 Prime, we paid the list price. We are very pleased with the vehicle and the no nonsense negotiations. Thank you very much! More
Excellent service... no nonsense about fix 15 others things while you are here.. Fixed a squeaking sound at no cost .. Bill applied the coupons even before i asked. I typically dont trust dealersh things while you are here.. Fixed a squeaking sound at no cost .. Bill applied the coupons even before i asked. I typically dont trust dealership service team but Bill at Toyota is excellent.. More