Jay Wolfe Toyota of West County

The service rep was helpful and pleasant. I like being able to have lunch while I wait for my car. That way I don’t feel like I am wasting time 😊. Ms Oakes did a great job taking care of th I like being able to have lunch while I wait for my car. That way I don’t feel like I am wasting time 😊. Ms Oakes did a great job taking care of the set up, and the woman at the counter took my order and was helpful. More

Always feel valued as a customer After dealing with 4 other dealerships, who did not listen to me for the most part, Jay Wolfe was a breath of fresh air. Despite setting up an app After dealing with 4 other dealerships, who did not listen to me for the most part, Jay Wolfe was a breath of fresh air. Despite setting up an appointment, I waited for 25 minutes for somebody to talk to me at the first dealership I visited. After waiting inside for so long I eventually got bored and wandered outside to look at stock. After another 17 minutes, somebody approached me and asked if I had been helped. That should have been my red flag because after test driving, the salesmen asked me if I wanted to purchase the car. I told him for the right price, sure, and his demeanor immediately changed. The salesman was adamant that their offered price was the best and that was what drew me in to their lot in the first place. I kindly told them that was not the case, I was just scoping out the market for my vehicle of interest and saw they had several. They insisted that my only reason for visiting them was because of their competitive price. After being told for fifteen minutes that their price was "the best" and that was the "only reason I was there, because their price couldn't be beat", I had enough and left. I never received a call from them asking about my experience and I never called them back. Very poor service from that dealership. Another dealership kept me waiting for 40 minutes after I also set an appointment. Every time I asked the receptionist "how much longer?" he said "shouldn't be too long". I got fed up as I felt I was being ignored (three people who came in after me were being helped), so I went to the receptionist for the 3rd time. In a rude tone he said that the person who I had my appointment set up with was helping another customer and I could either wait or meet with someone else. So why wasn't I told this 30 minutes before? I asked for another salesman and I had a good experience with them. That was the extent of the kindness. After determining that they would not budge on on an extremely overpriced vehicle, they further suggested vehicles way beyond my budget: I received a total of 4 vehicles that I *should* consider instead as they were "better" and I had to continually remind them that my budget was for me to determine, not theirs. The only nice thing about that dealership was that they kept in touch, but still sent me vehicles that were $4-6K over my budget. I was treated like I had not done my homework and unaware of the market. Jay Wolfe, on the other hand, was refreshing. I set up my appointment and was immediately greeted upon arrival. I met with Gary Panus and he was very polite the whole time. I was actually afraid my mom was going to chew his head off (she was pretty fed up with dealerships at this point), but she said he seemed genuine and actually looked like he wanted to help, and help he did! After 4 months of dealing with stereotypical salesmen, Gary was straightforward and honest. He tried to offer me a car that would fit more comfortably within my budget, but when I told him that I was not interested in other brands/models, he immediately did not pursue that route anymore. He was eventually able to seal me a solid deal and I finally walked away with a new - preowned - car. Thanks Gary! Bill in Finance was also pleasant to deal with. I felt he was relatable and thoroughly explained every car package in great detail. Overall, one of the best experiences I've had at a dealership in a long time and my family will always bring our business back here, whether through service or sales. More

Amazing Service! I could not be happier with the service I received from Joseph while purchasing my first Toyota vehicle. Everything went smoothly and I will definitel I could not be happier with the service I received from Joseph while purchasing my first Toyota vehicle. Everything went smoothly and I will definitely keep coming back! More

Got the car I wanted at the price I wanted! I’m in love with my new vehicle! I just want to say a big THANK YOU, to all the people that helped me through the process of getting my new leased car I’m in love with my new vehicle! I just want to say a big THANK YOU, to all the people that helped me through the process of getting my new leased car! Special thanks to Maurice for making sure that I got the color I wanted and getting the best deal for me. Thanks Omar and David for provide me the information I needed to make the right decision on my downpayment and also getting the extra coverage for my car. I can only say good things about this dealership and the service they provide. Thanks for always been friendly and transparent! I recommend this dealership to everyone 100%. More

Unbelievable! We love Mark! We love Mark, our service guy! We are a family of Toyota’s. We love our Sequoia. Unfortunately ,when I recently bought my 4Runner, I REALLY wan We love Mark, our service guy! We are a family of Toyota’s. We love our Sequoia. Unfortunately ,when I recently bought my 4Runner, I REALLY wanted to buy my car from Jay Wolfe. I gave the sales guy every opportunity. I felt that he blew me off and didn’t take me serious. I even told him I was wanting to buy the 4Runner that day. While we were negotiating, he told me that the numbers just weren’t going to work out. For kicks, I went up the street to another dealership and they gave me actually want I wanted. That is my only complaint. I really do not like the other dealership. They don’t have a Mark Hurt who goes above and beyond! More

Stellar Jim Purchase experience with Jim B. was low key .One felt like he had a sincere interest in finding us the "right".. car and at the "right" price to meet Purchase experience with Jim B. was low key .One felt like he had a sincere interest in finding us the "right".. car and at the "right" price to meet our needs.He deserves dealership commendation! More

Bill Bennett is the best Always have a great experience with Bill Bennett. Service was prompt. Had a great lunch in the bistro while I waited. Bill had the car pulled insid Always have a great experience with Bill Bennett. Service was prompt. Had a great lunch in the bistro while I waited. Bill had the car pulled inside so I wouldn’t have to walk to it in the hot sun, and I had an elderly parent with me. Appreciate having Bill as my service advisor. More

Great service. Great team. The service team at Jay Wolfe Toyota is top notch. I was very pleased with the service and the amount of time required to complete the visit. The service team at Jay Wolfe Toyota is top notch. I was very pleased with the service and the amount of time required to complete the visit. More

So easy to work with! Mark was great! He got us in and on our way in a loaner car for the day since it would be an all day thing. He called when it was ready and helped mak Mark was great! He got us in and on our way in a loaner car for the day since it would be an all day thing. He called when it was ready and helped make it easy to switch all of the car seats back to our Sienna. Thanks for everything! More