Jay Wolfe Toyota of West County

VERY HAPPY WITH OUR EXPERIENCE Very friendly. Very helpful. Robert went out of his way to find what we wanted with the specific colors we wanted. He spent a lot of time on the ph Very friendly. Very helpful. Robert went out of his way to find what we wanted with the specific colors we wanted. He spent a lot of time on the phone with us keeping us informed. We are very happy with our experience with Jay Wolfe Toyota. Thanks for the cool ride. We love it. More

Customer oriented The sales team seemed to intuitively know what kind of customer I was -- impatient and stubborn and not one.to be "sold" with tactics like someone els The sales team seemed to intuitively know what kind of customer I was -- impatient and stubborn and not one.to be "sold" with tactics like someone else is buying this car tonight if you don't buy it right now -- and really tailored the visit to cater to those characteristics. Joe Nichols went out of his way to make sure the process went as quickly as possible with minimal "let me go talk to the manager" nonsense and made sure Bill, the finance director, knew not to bother with any high-pressure add-on sales and got me in and out quick. I really appreciated the no-nonsense sales approach and the extra time Joe spent at the end going over all the details of the car. More

Another excellent experience Excellent experience. This is the third Camry Hybrid have bought: 2007, 2011 & 2018. Terrific car that I would recommend to anyone. I have never h Excellent experience. This is the third Camry Hybrid have bought: 2007, 2011 & 2018. Terrific car that I would recommend to anyone. I have never had a problem. More

First service Excellent experience. Great scheduler. Met at door by my handler - Danny who entered my car in the service department. Was provided a ride home. O Excellent experience. Great scheduler. Met at door by my handler - Danny who entered my car in the service department. Was provided a ride home. On a short time I received s call my car was finished. Picked it up and back on the highway. Very efficient, courteous and eager to please. More

5000 mile service Overall good experience. Sometimes there is a wait to get checked in so improvement on that would be appreciated. Jay Wolfe has been dealer of choice Overall good experience. Sometimes there is a wait to get checked in so improvement on that would be appreciated. Jay Wolfe has been dealer of choice for over 5 years now. More

Purchased vehicle Kevin Kettinger was a pleasure to work with. His straight forward approach was refreshing. Thanks for having a nice place and doing the simple thing Kevin Kettinger was a pleasure to work with. His straight forward approach was refreshing. Thanks for having a nice place and doing the simple things like greeting customers at the door. More

Still Under Warranty, But Paying Full Price For Service Brought my nice new 2016 Prius in for its 20,000 mile service. While I was waiting I was approached by one of the service advisors who said it needed Brought my nice new 2016 Prius in for its 20,000 mile service. While I was waiting I was approached by one of the service advisors who said it needed wheel alignment and it would cost $112. She pointed out the rear wheels were the worst, with one of the front wheels being a little off. I agreed to it, mainly because the back wheels looked so out of whack on the printout, although I was puzzled why a nearly brand-new car under warranty would need expensive service so soon. After the work was done, a different service advisor told me the back wheels weren't even adjustable because they were self-aligning. WHAT? But the first advisor showed me the misalignment of the back wheels to convince me to pay for the alignment! Considering the car is so new, and they really only aligned the front, I think I paid too much. I explained to the service advisor I trusted their advice just fine, but having to pay for service on a new car gives a bad customer experience! Could they not have given me one of the service discount deals they are always offering and at least shared the cost? More

5000 mile I thought I was going in for an oil change because I reached my first 5000 miles, but found out I have synthetic oil which only is changed every 10,00 I thought I was going in for an oil change because I reached my first 5000 miles, but found out I have synthetic oil which only is changed every 10,000 miles so I had my tires rotated and 23 point inspection. Breakfast and coffee were great! More

Great Service The service guys were very accommodating to my busy schedule. They were very friendly and made sure everything I needed for my vehicle was taken care The service guys were very accommodating to my busy schedule. They were very friendly and made sure everything I needed for my vehicle was taken care of. More

It was so nice. I was taken by 5,000mi services. It was first time when I purchase my car. There were my experiences; comfortable circumstances, friendly staff, sw I was taken by 5,000mi services. It was first time when I purchase my car. There were my experiences; comfortable circumstances, friendly staff, swift service, habitual snacking, useful massager ... all is good. Thank you. More