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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

September 20, 2017

Caring without the hustle I have always had a fear of going to a dealership on my own to purchase a vehicle... because I don't like the constant push to buy. I had a limit and More

by CeeLow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David (DJ) Morse
September 20, 2017

Cody made it happen. Purchasing a new vehicle can be a painful experience. Thankfully, Cody and the team at Jay Wolfe Toyota of West County made it an enjoyable experience More

by Steele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Barden
September 19, 2017

First service Lorenzo made the appointment and was very thorough and efficient. The appointment was well handled, they buffed out a scratch to where it was almost More

by John Lybarger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny, service writer
September 18, 2017

Good Job The website is easy to make an appointment. The dealership service is personalized for both you and your vehicle. I really enjoy the complimentary c More

by elibog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
September 18, 2017

Great customer service! I found the exact Highlander that I was looking for at Jay Wolfe in St. Louis, but I live in Atlanta. Gary Panus worked with me on the phone to give m More

by MarcS30115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Panus, Omar Elsoueissi, Jason Theis
September 18, 2017

Toyota recall repair made +oil change Easy to schedule online service for necessary Toyota Recall work. Pleasantly surprised that I was able to also schedule oil change--a bonus! Service More

by car, JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
September 17, 2017

Great dealership to work with! We visited 6+ dealership when we started shopping for a new car. We visited three Toyota dealerships. Jay Wolfe was hands down the best most custome More

by Dean100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
September 17, 2017

service mgr uncaring The service Mgr (Bill) was way to busy to take care of me. I finally went to someone else. Said I would be finished at 9:45. No problem. At 10:00 I More

by SOOZZIEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett, Pamela Oakes
Sep 28, 2017 -

Jay Wolfe Toyota of West County responded

Thank you for bringing this to our attention. Our team is proud of our exceptional customer service, so we're very concerned to hear that you didn't receive the treatment or communication you deserve. It's always our goal to provide our guests with an experience like no other. We apologize that our store can get busy. We have all of our amenities - such as the complementary bistro, massage chairs, and our concierge - to try to make our customers as comfortable as possible. We would appreciate a chance to discuss this with you so we can make sure that this doesn't happen again. Please contact me at your convenience so I can work on making things right. Best, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

September 16, 2017

Customer friendly The dealership makes customers feel at ease by providing various comforts like breakfast, lunch, snacks, Starbucks coffee, massage chairs, TV, popcorn More

by Harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
September 16, 2017

Best car buying experience ever! The showroom was clean and inviting. The salesman was very knowledgeable and helpful. The sales manager was very friendly and courteous. The finance More

by megaphone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bozzi, Mike Wania, Joseph Nichols
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