Jay Wolfe Toyota of West County

recalls Just took my truck in to clear up some recalls. I'm new to the area and am checking out each Toyota service center. This is by far my favorite of th Just took my truck in to clear up some recalls. I'm new to the area and am checking out each Toyota service center. This is by far my favorite of the 3 I've tried. More

Very good experience My experience was very good. One thing that I was disappointed in was that I wanted to purchase my vehicle with every option. I was assured that every My experience was very good. One thing that I was disappointed in was that I wanted to purchase my vehicle with every option. I was assured that every option was on the vehicle I purchased. However, when going through the vehicle's manual, I found that there were available options that are not on my vehicle. In particular, the Bird's Eye View Camera. I also wanted a remote starter, but that option is not yet available on my vehicle. More

Very happy! I've been going to this dealership since moving here from NY in July 2013. I continue to be very happy with the service and plan to continue bringing I've been going to this dealership since moving here from NY in July 2013. I continue to be very happy with the service and plan to continue bringing my car here. The service department is clean and modern, the staff is unfailingly polite and courteous. More

"Excellent Beyond Compare"! The team at Jay Wolfe Toyota was welcoming, informative and provided excellent customer service! In all of my car purchasing years, I have never been The team at Jay Wolfe Toyota was welcoming, informative and provided excellent customer service! In all of my car purchasing years, I have never been through more seamless, stress free experience and enjoyable day! Thank You! More

To change a parking light bulb The service was excellent. What wasn't good was the fact that a significant portion of the front of the 2004 Rav4 required disassemby in order to free The service was excellent. What wasn't good was the fact that a significant portion of the front of the 2004 Rav4 required disassemby in order to free the passenger-side headlight assembly to move forward so that a human hand could then gain access the parking light socket located at the rear of the headlight housing. The design of this portion of the vehicle is an abomination where too many parts jammed behind the headlight make it a ridiculous task for changing a burned-out bulb. I have written a letter to Toyota management with a request that Toyota designers be better trained and pay more attention regarding maintainability of the vehicle. I prefer functionality vs. style changes for the sake of making something different from one model year to the next. Bottom line is that I should not have to pay a Toyota mechanic to disassemble half of the front of the vehicle (and requiring two special tools) in order to perform what should be a simple task to change a burned-out light bulb. More

Outstanding! Excellent service by Sarah Monroy and then Mark at the dealership. Sarah was the person I worked with the entire time through the selection of the veh Excellent service by Sarah Monroy and then Mark at the dealership. Sarah was the person I worked with the entire time through the selection of the vehicle. I am an out town customer. Excellent follow up and professionalism. I rate Sarsh a 5+ More

Painless Car Buying Experience I had done my research and knew what I wanted before I came in so it was just a matter of test driving and negotiating price and trade in. Eric was a I had done my research and knew what I wanted before I came in so it was just a matter of test driving and negotiating price and trade in. Eric was able to help me get into the car I wanted while maintaining my financial objectives. He was also very knowledgeable during the test drive. The staff is friendly and their waiting area is very comfortable. More

Great Experience Leased a car for the first time and August and the whole staff my the experience a very pleasant one. August was very patient and thoroughly explained Leased a car for the first time and August and the whole staff my the experience a very pleasant one. August was very patient and thoroughly explained all the amenities on our new Camary XLE. Great facility and the complimentary maintenance for the first 4 years sealed the deal. Also check out the complimentary bistro along with two massage chairs. I will be telling all my friends about Jay Wolfe Toyota. More

Amazing! I just had to send a note letting you know that I’ve never had an oil change experience like last night. Chad Cossey welcomed me as soon as I walked i I just had to send a note letting you know that I’ve never had an oil change experience like last night. Chad Cossey welcomed me as soon as I walked into the service area and got my car going right away. He then took me into the Bistro where I had an iced tea, hotdog and chips! Once I finished dinner I got to relax in one of those amazing massage chairs. The only down side to the entire process was that the oil change didn’t take long enough! I could have spent hours in that chair!!!! Your dealership certainly knows what customer service is all about. From buying the car there to bringing it in for the first oil change, my experience has been phenomenal . . . . just the best! My son and daughter-in-law drive a beautiful Toyota van with all the bells and whistles, they’re moving back here from Columbus, Ohio, and you can be certain that I’ll recommend they deal with only Jay Wolfe! Thank you so much for a terrific experience for something I’ve never looked forward to in the past – an oil change! Can’t wait for my next one! More

Buying a New Car I went to Jay Wolfe of West County on a wim and left with a new vehicle. I didn't need a new vehicle at the time, but wanted eventually wanted to upg I went to Jay Wolfe of West County on a wim and left with a new vehicle. I didn't need a new vehicle at the time, but wanted eventually wanted to upgrade from an Avalon to a SUV for more seating capacity. Thank you Robert Schulz and Bill Stringer. More