Jay Wolfe Toyota of West County

Level of communication Although I am confident the work was done properly, I was kept waiting a long time to get my car. When I arrived I was told the service would take two Although I am confident the work was done properly, I was kept waiting a long time to get my car. When I arrived I was told the service would take two to two and one-half hours. When I had been there three hours and had not heard anything, I went to the service desk to inquire how munch longer it would be. One man told me it was going to the car wash and would be out shortly, but another man said they were not quite finished and it would be about twenty more minutes. An hour and ten minutes later a man came to me and said it was ready. I went to finish the paper work and pay and then was told it was still in the car wash. A two hour wait turned into a four hour and twenty minute wait. Although the customer service area is the nicest I have ever seen, it is in the middle of a very high traffic area. There was a constant flow of service reps and sales reps walking through. More

Goodbuy I was quite pleased with my experience of buying my new car from Jay Wolfe Toyota the service was great, from the salesman to the financial officer. W I was quite pleased with my experience of buying my new car from Jay Wolfe Toyota the service was great, from the salesman to the financial officer. What more could a buyer want ? More

Great, fast service Brandon and Mark in the service department are always great to deal with! I always get fast, friendly service. I would recommend the dealership and sp Brandon and Mark in the service department are always great to deal with! I always get fast, friendly service. I would recommend the dealership and specifically the service department to anyone. More

Excellent Service! Upon arrival the service consultant opened my door and escorted me to the service desk to get checked in. By the time I finished the paperwork the ca Upon arrival the service consultant opened my door and escorted me to the service desk to get checked in. By the time I finished the paperwork the car was already taken by a technician. The service was done in less than 45 minutes and my truck was returned perfectly clean. This was my first experience with the service department and was extremely impressed. More

Excellent Dealership Brought car in for air conditioner problem. Had gotten a quote from them on Friday but it was $50.00 cheaper than quote. Love the Bistro and their f Brought car in for air conditioner problem. Had gotten a quote from them on Friday but it was $50.00 cheaper than quote. Love the Bistro and their friendliness while waiting for car. And, their food es excellent. Don't mind waiting with the friendly customer waiting area. More

Salesperson was very knowledgeable about your products. This is the second time we purchased a car from your salesperson. He is very knowledeable about all your cars you have for sale, the workings of the This is the second time we purchased a car from your salesperson. He is very knowledeable about all your cars you have for sale, the workings of the cars, and other products being sold by your competitors. He is courteous and helpful and goes beyond normal expectations. More

Nice experience The person I worked with was very busy, so he didn't explain everything in detail, but he did say what was done to the car, so that was good. The person I worked with was very busy, so he didn't explain everything in detail, but he did say what was done to the car, so that was good. More

Excellent Customer Service Everything is first class - scheduling a service appointment, checking in at the service desk, waiting in the bistro - not to mention the actual servi Everything is first class - scheduling a service appointment, checking in at the service desk, waiting in the bistro - not to mention the actual service work itself. It was a busy Saturday and I was told the work would take a couple hours. I was out of there in one hour! More

Never a bad experience I always have a stellar experience at Jay Wolfe Service Center. My Camry Hybrid is 8 years old and needed new headlights. Work was done in a timely I always have a stellar experience at Jay Wolfe Service Center. My Camry Hybrid is 8 years old and needed new headlights. Work was done in a timely fashion. And the staff was super courteous as always. My only complaint is I have never been able to book my appointment using their on-line system. I always get the helpful "chat" person who asks me all the questions that I just filled in on the on-line system. Save yourself some time, just call for your appointment More

Good experience Wolfe Toyota is the best overall dealer I have purchased a car from, and I have been to many St. Louis car dealers in my lifetime. Wolfe Toyota is the best overall dealer I have purchased a car from, and I have been to many St. Louis car dealers in my lifetime. More