Jay Wolfe Toyota of West County

Oil change I was there for an oil change. I dropped the car off the night before. I had no problems with the service or the service staff. I was there for an oil change. I dropped the car off the night before. I had no problems with the service or the service staff. More

Oil change I went for my 30,000 mile oil change. I had an appointment and everything went smoothly. I think it took about an hour and 15 minutes from check in to I went for my 30,000 mile oil change. I had an appointment and everything went smoothly. I think it took about an hour and 15 minutes from check in to departure. I really love the waiting area and the friendly staff. When I arrived home I read the report which said I needed an alignment and my tires rotated due to uneven tread wear. I think the service technician should have mentioned this to me. Sometimes I don't look at the reports. I could have scheduled an appointment for same while I was there. But I still consider the overall experience a 5. More

My best car-buying experience Having visited several Toyota dealerships in St. Louis area this year, I can confidently say that Jay Wolfe Toyota is #1. A very competitive price a Having visited several Toyota dealerships in St. Louis area this year, I can confidently say that Jay Wolfe Toyota is #1. A very competitive price advertised online and prompt and courteous e-mail and phone contacts made a favorable first impression. More importantly, when I visited their showroom, I had the most pleasant and rewarding car-buying experience ever! Josh Stoeckel was friendly and very helpful. He provided me with exactly the right amount of information about available cars and services offered by the dealership, conducted the price negotiations in a friendly, hassle-free manner, and ultimately gave me the best overall deal on a new Corolla with my 12-year old Camry trade-in. What's more, he did not pressure me into accepting his offer on the spot, but gave me a couple of days to think it over. As a result, when I visited the Jay Wolfe dealership the second time, I was 100% certain that I have made the right decision. Thank you, Josh! More

Wheel rotation at 5,000 miles Staff was quite friendly! Enjoyed the free food and drink. Mark Hurt was very nice and friendly. Will return at ten thousand miles for oil change. Staff was quite friendly! Enjoyed the free food and drink. Mark Hurt was very nice and friendly. Will return at ten thousand miles for oil change. More

Excellent and trustworthy service Since I was purchasing through the Toyota corporate employee program pricing was not an issue.. But even though there was no room to negotiate the at Since I was purchasing through the Toyota corporate employee program pricing was not an issue.. But even though there was no room to negotiate the attention and cooperation from Rusty and David was excellent.. It was apparent they wanted to satisfy me and find the car I wanted. I look forward to future experiences with Jay Wolfe Toyota. More

Telephone center I received the email suggesting it was time for the regular service. I called the 636 number on the email which apparently goes to a call center. I in I received the email suggesting it was time for the regular service. I called the 636 number on the email which apparently goes to a call center. I indicated to the person that I needed to schedule a service appointment and in conjunction with the service appointment I need to have a recall issue taken care of at the same time. (speaker in trunk). The person indicated that I would need to schedule another appointment when I brought the car in for the recall notice. I then called the 800 number, asked for the service department and was connected to a service advisor who scheduled the recall issue to be done at the time of the regular service. I understand that the call center concept is a time saver for the service advisors. They should be trained to forward the call to a service advisor if the customers requests something they cannot handle. When I arrived at the dealer Ron Allmeyer was the service advisor and he was excellent and knowledgeable. I took one of his business cards so that next time I need service I have a name to call. More

Service on lighting was excellent. They got me in when they said they would and out quickly. Brandon listen to what I needed and took care of it with no issues. Great j was excellent. They got me in when they said they would and out quickly. Brandon listen to what I needed and took care of it with no issues. Great job More

Purchasing new car Heidi was the internet person I spoke to first. She was very professional and friendly in setting up a visit. When I came in Heidi introduced me to Heidi was the internet person I spoke to first. She was very professional and friendly in setting up a visit. When I came in Heidi introduced me to Sean Massey and said he would take care of me. He did more than that. The next few hours was the most pleasant car shopping I have ever have. He new the answer to every question I had, never rushed us, and most importantly had a personality which is sorely missing in most sales persons. The negotiations went smoothly without the feeling you were painfully having teeth removed. When we went to the financing part, it was the same thing with Tyler Stevens. He was very knowledgeable, friendly and once again had a personality. In other car purchases I have had this part was like the paper work at a mortuary. As I told everyone there, this was the best car buying experience I have ever had. It's hard to believe that it was actually a fun experience. You will not go wrong by going to Jay Wolfe Toyota to buy your next car. More

Minor body work RAV4 needed rear reflector replaced. Went in to order part. It was in stock and service agent efficiently scheduled the work to be done while I wait RAV4 needed rear reflector replaced. Went in to order part. It was in stock and service agent efficiently scheduled the work to be done while I waited. Wait was comfortable and friendly. Service agent was helpful and efficient. I do all my auto service at Jay Wolfe, in spite of distance to my home. Appreciate the professionalism! More

Routine maintenance All went smooth, no surprises. Had a gasket replaced, oil change, tires rotated, headlights restored, and some fluids changed out. Bill applied coupo All went smooth, no surprises. Had a gasket replaced, oil change, tires rotated, headlights restored, and some fluids changed out. Bill applied coupons to help with cost otherwise I may have gone Elsewhere to have service done. Bill was very professional and pleasant..important to me! More