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Jay Wolfe Toyota of West County

Ballwin, MO

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4,066 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,066 reviews

April 01, 2011

I had a complaint about how recall work was being scheduled, but Toyota and this Toyota dealer took care of me 100 percent. I am definitely satisfied with their customer response and friendliness, an More

by Mocha15
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
2
Apr 01, 2011 -

Jay Wolfe Toyota of West County responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at the dealership. Please contact me directly at the number below and I will be happy to do what I can to make you a happy and satisfied customer. Sincerely, Michael Conner Sales Manager Jay Wolfe Toyota 636-207-3929 mconner@jaywolfe.com

Apr 04, 2011 -

Mocha15 responded

Did anyone say, "Ohmygosh, that's terrible! I'm going to find out right now what happened that nobody cancelled your appointment! I'm so sorry!" No. No one said anything like that. I was given the equivalent of a "yeah, well, so what?" attitude. Mostly I'd like my wasted 3 vacation hours back. What's the value of my 3 hours? I could have made it to the vet's to get a shot for my dog, stopped by PetsMart for dog food, stopped by Walgreens for birthday card for daughter-in-law, and taken out the trash. Or I could have worked on my research project. Or I could have prepped my garden and trimmed my rose bushes. Or I could have done my taxes. Or I could have made a pot of beer-cheese soup and taken some stuff to Goodwill. Or I could have just stayed at work! Here's what I accomplished, though: nothing. Patricia Swatek.

March 29, 2011

This was the most pleasant experience we ever have in purchasing a car. We were treated like family by Sal Aslam. He did not do the usual car salesman pressure selling tactics, told us how it was. He was More

by My4bratzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Aslam, Sal Aslam
March 25, 2011

Needed 3rd vehicle. We've had a great experience with Toyota in the past and decided to purchase another one for our family. All of the salesmen and financial reps were wonderful, patient, and made us fe More

by stumtl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hogan, Ron Kennon, & Dan
February 27, 2011

Ryan Luethy did an excellent job during my purchase at the dealership. He is very pleasant to work with, very patient, courteous and very helpful. I am deeply impressed by his perfection and his professio More

by willsongh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Luethy
February 25, 2011

Steve and I began a conversation regarding my desire to purchase a pre-owned vehicle at the beginning of January. I was delayed in visiting the dealership due to inclement weather. When we did finally me More

by bj106947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cole
February 24, 2011

Jay Wolfe Toyota is a great dealership. We have bought two cars there and will go back again when we need another car. Our salesman, Ryan Luethy, was knowledgeable, friendly and efficient. He knew all More

by Keri Ems
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Luethy
February 09, 2011

From start to finish, our experience was truly fantastic. We received personal attention during every phase of the process. We were able to find the perfect vehicles at a great price without feeling pressu More

by sloneville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Mohler, Barry, and Dominic, Dominic Cotone
November 02, 2010

Had to take my car into a dealer since factory controls had to be reset following a needed repair. Went to Jay Wolfe Toyota who quoted me the expensive but not unexpected repair cost BUT then they did this More

by Unhappy.....
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
XXX
October 28, 2010

I've always had trouble being a female and having work done to my vehicle. Working with Seeger Toyota and Matt Chickey in the auto body department was great. He was very professional and didn't try to s More

by jrm797s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Chickey
June 12, 2010

I bought my 2005 Prius from Toyota of West County and took it there for every required service and repair. Anything they said to do, I did. I even bought new tires there rather than going to a tire dea More

by boxcarbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
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