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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

February 03, 2020

Very Good My experience was as expected. But overall the staff does not seem very happy, they are almost sour when you talk to them. Plus this survey is a pai More

by ktlong
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Feb 04, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your good service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

February 02, 2020

service needed and repair of broken mirror. I work with my service rep Pam and she is very receptive and gets me in and out ,with any hassle. I am satisfied with the service. More

by drdelsiegavali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Feb 04, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

February 01, 2020

Jay Wolf Service Center I got to work with Danny throughout the process of getting my fuel pump replaced and it was quite enjoyable. He was able to get me a rental car for as More

by rihoffm9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Feb 04, 2020 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Daniel was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

January 31, 2020

It takes too long to get simple service completed. I’m glad my free service is up so I can go somewhere that values my time as much as I do. More

by Jan
Recommend Dealer
No
Employees Worked With
Unsure
Feb 01, 2020 -

Jay Wolfe Toyota of West County responded

Jan, Thank you for your feedback and for taking the time to write your review. Your time is valuable to us as well and we're always looking for ways to improve, so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience, which can be shown through our JD Powers Dealer of Excellence Award. We are the #1 seller of new Toyotas and #1 in Service in St. Louis for the past four years. We see almost 4000 customers every month in service and I can assure you that is not the case with our clients, so I would like the opportunity to speak to you in order for me to make to find out all the details of your visit and take care of you. As always, we invite you back to Jay's Bistro where we serve complimentary breakfast and lunch to all of our customers. Best regards, Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

January 31, 2020

Very pleased I was very pleased with the gentleman in the service department who helped me. They were able to use a part from the car that had been pulled loose a More

by sosborn53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Mitchell
Jan 31, 2020 -

Jay Wolfe Toyota of West County responded

We will always try to do what is best for our customers. We wouldn't be the #1 Toyota dealer in St. Louis is we didn't truly value our guests. Thank you for your business.

January 31, 2020

Received reminder in the mail which is great. Service was prompt and enjoyed coffee and oatmeal while feeding my newborn. Staff was exceptionally warm and welcoming. Most pleasant dealing I have ever had get More

by Arsarge
Recommend Dealer
Yes
Employees Worked With
He is not listed online - unsure of his name. But very warm welcoming and friendly and explained the service well. Great experience.
Jan 31, 2020 -

Jay Wolfe Toyota of West County responded

We are so glad that you had a comfortable visit. It was our pleasure to service your vehicle. Offering exceptional customer service is something that we take very seriously. Please let us know when we can assist you again.

January 30, 2020

Wouldn't go anywhere ELSE! Jay Wolfe has always and continues to be our favorite. Service is GREAT and the wait can't be beat. I actually ENJOY the wait time! Wifi hookup, Th More

by Granmajann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry, Pamela Oakes
Jan 30, 2020 -

Jay Wolfe Toyota of West County responded

We are thrilled that we can make you comfortable enough to enjoy waiting for your services to be completed. Our attention to customer satisfaction is the reason that we have been honored with such great rewards such as the JD Powers Dealership of Excellence Award. Thank you for sharing your great experience. We invite you to visit often.

January 29, 2020

Jay Wolfe Toyota in Ballwin, MO is always a good experience, no matter how busy they are. Always friendly and informative. Great expertise. Good atmosphere for wait. Clean and inviting facility. More

by Casey, mj
Recommend Dealer
Yes
Employees Worked With
Kyle in service; Diane in the Bistro
Jan 29, 2020 -

Jay Wolfe Toyota of West County responded

Casey, thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. We always want to go above and beyond!

January 29, 2020

Warranty work on information center The staff at Jay Wolfe has always been courteous and professional. The are willing to the extra mile to solve the issue. In my case it has been repeat More

by timdelaney56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Walt Caswell
Jan 29, 2020 -

Jay Wolfe Toyota of West County responded

Tim, thank you for sharing your feedback about your recent service visit for your 2019 Avalon Limited! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

January 29, 2020

15,000 mile check Great service . Would do it again.Great dealership .Second purchase,would purchase another.All persons contacted very knowledgeable and treated very w More

by W.McCormick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Kevin Kettinger
Jan 29, 2020 -

Jay Wolfe Toyota of West County responded

McCormick, Thank you for sharing your feedback about your great service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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