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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

January 03, 2020

Longer than normal I love Jay Wolfe, but this time the service appointment took much longer than normal. I just had an oil change, and balancing and rotation of the tir More

by tmaguire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Caswell
Jan 04, 2020 -

Jay Wolfe Toyota of West County responded

Hello and thank you for your feedback. We work hard to ensure that our guests are completely satisfied and their vehicles are well taken care of. Your patience was appreciated while our award-winning and highly trained staff completed your requested services. Thank you for informing us that you enjoy our complimentary bistro, massage chairs, and other unique amenities. You are always welcome to visit. We are always here to help.

January 03, 2020

Maurice was very helpful, thank you! He’s very knowledgeable, patient, enthusiastic and kind. It was a pleasure doing business with him. Thanks so much! More

by agrana0824
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry
Jan 03, 2020 -

Jay Wolfe Toyota of West County responded

Maurice will be thrilled to learn that you are satisfied with your experience. Customer satisfaction means the world to us. We would not have received so many prestigious awards, if not. Please be sure to inform us of any future needs; we are never too busy to put our customers first.

January 02, 2020

Good Service I had an appointment for service. It took longer than expected. The good part is they did the car wash, although not perfect, still i could see the st More

by Lhosam
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Jan 03, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about your service and your car wash and vacuum! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

January 02, 2020

Purchased 4Runner Dave Diebold, Maurice Bembry and Finance Manager Omar Elsoueissi are some of the most wonderful employees at Jay Wolfe. All of them worked very hard More

by ThatOneGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Elsoueissi, David Diebold, Maurice Bembry
Jan 03, 2020 -

Jay Wolfe Toyota of West County responded

Our award-winning staff is always eager to assist you. Thank you for the opportunity to offer your superior customer service while crafting you an unbeatable deal. We appreciate your business and welcome you to visit at any time.

January 02, 2020

Maurice was a pleasure to work with, he did everything he said he would. Got us the best deal on a great car, even helped with surprising my wife for Christmas! Great guy, straight shooter and extremely res More

by jeaton777
Recommend Dealer
Yes
Employees Worked With
Bob Schultz, Craig Degarcia and Taylor in the parr’s department, Maurice Bembry, Bill Bennett
Jan 03, 2020 -

Jay Wolfe Toyota of West County responded

Maurice is one of the reasons our dealership has been awarded the JD Powers Dealership of Excellence Award and is the number one dealership in sales and service in St. Louis. Thank you for letting us know that he took great care of your needs. We are sure that your wife is enjoying her amazing gift. Thank you again and have a wonderful day.

January 01, 2020

Great communication from the service department regarding recommended services. Service was provided in a great timeframe. Everyone was kind and courteous. I will be a returning customer. More

by Sara16
Recommend Dealer
Yes
Employees Worked With
Mark Hurt, Pamela Oakes
Jan 01, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your recent service visit! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

December 31, 2019

Service writer was very professional and took care of me with the ease of some very knowledgeable in their business. Work was completed and I was on my way. Thank you! More

by Dave
Recommend Dealer
Yes
Employees Worked With
Kyle Owens
Dec 31, 2019 -

Jay Wolfe Toyota of West County responded

Dave, thank you for sharing your feedback about your service visit! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

December 30, 2019

Great experience Thank you Jay Wolfe Toyota of West County for a great car buying experience. Our salesman Mark and Omar in financing were friendly, courteous and kno More

by mlcak330
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Elsoueissi, Mark Pardee
Dec 30, 2019 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Mark and Omar were so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

December 29, 2019

Very good. They were fast polite and professional. Great service rep who really cares. William made sure my concerns were looked at and even asked for a follow up to make sure the issue was address More

by Robertrusso911
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Dec 30, 2019 -

Jay Wolfe Toyota of West County responded

You can always expect to receive excellent customer service from our award-winning team, Robert. Thank you for allowing us to assist you. We will be sure to let William know that you are happy with this help. Have a wonderful day and visit again soon.

December 29, 2019

Customer service is always great ! Pleasant employees that get me in & out as quickly as possible, and have a nice waiting area while my vehicle is being serviced. Always a great experience! More

by cdmiller
Recommend Dealer
Yes
Employees Worked With
Toby Johnson
Dec 30, 2019 -

Jay Wolfe Toyota of West County responded

We are thrilled to hear that you are happy with your experience. Thank you for sharing it. We work hard to meet the needs of our guests which can be seen by our JD Powers Dealership of Excellence Award. You are always welcome to visit and we hope that you will again soon. Have an amazing day.

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