Jay Wolfe Toyota of West County

Good value for services provided. Bill Bennett was helpful and responsive on the phone ahead of the appointment. Bill was also proactive in notifying me of any upcoming recall notices. The service was helpful and responsive on the phone ahead of the appointment. Bill was also proactive in notifying me of any upcoming recall notices. The service was fast and effective. More

Quick Service / Good Communication Brought my vehicle in a few hours before my scheduled appointment time. Service was completed quickly and my vehicle was ready right about the time my Brought my vehicle in a few hours before my scheduled appointment time. Service was completed quickly and my vehicle was ready right about the time my original appointment was scheduled for. The texting communication was very helpful and allowed me to keep the process moving in the middle of getting my kids to school when I wouldn't have been able to talk on the phone. More

Tire replacement Andy assisted me and was excellent. Communicated well and delivered on expectations. I had to drop off tire and it was ordered and ready and when I re Andy assisted me and was excellent. Communicated well and delivered on expectations. I had to drop off tire and it was ordered and ready and when I returned it was a quick change and I was on my way. More

Maintenance work was performed as requested. The dealership is clean and comfortable. Service tech was very helpful. I will be returning for future maintenance work. I would recommend the deal The dealership is clean and comfortable. Service tech was very helpful. I will be returning for future maintenance work. I would recommend the dealership to others. More

Expediency and friendliness As is normal, as soon as I entered the service center, I was addressed quickly and told that it would be a couple/few minutes ( the joint was jumpin' As is normal, as soon as I entered the service center, I was addressed quickly and told that it would be a couple/few minutes ( the joint was jumpin' as they expression goes. However, I was called to the counter in only a couple of minutes and asked how i could be helped. ( I have forgotten my attendant's name, and thus, I am ,again ,forgetful as xxxx - even have to think awhile when asked my date of birth!) ) He knew what I needed in no time - no matter how I screwed up in the explanation ( I also become tongue tied every once in a while.! ) Now, I the food canteen, I could not even get thru a TV program, or, take a slight siesta before I had to go to the counter and settle -up; and, was informed that every aspect of my 4-RUNNER was '' all green light''! ) xxxx, I wish I could remember the service counterman's name...He was polite, astute and humorous. We purchased 2, new Toyotas in less than 1 year from Jay Wolfe and our experiences have been great - from sales ( both from Jim, and, again, I can't remember his surname but can vividly picture him and highly recommend him to all perspective buyers! ) to post sales care. Thank you very much for your dealership's hard work. Very refreshing to be reminded that all IS NOT LOST - that there still are some businesses out ther which actually do care about their customers - a novelty these days! Whoa..., I looked at the bottom of this page and saw the name of the sales rep....; i.e. Jim BIschoff., but still can't come up with that great counterman's name - but, I bet you could obtain it from the work sheet - Of course, the bride has ours but filed it where I can't locate it!. Par for the course. More

Great service, same person helped last time. Only provided service for what was needed and knew my car. Completed it in a timely manner and was able to schedule me out for my next appointment provided service for what was needed and knew my car. Completed it in a timely manner and was able to schedule me out for my next appointment More

Professional and courteous The people at the service counter are efficient, polite and courteous. They do not charge you for repairs/services which are unnecessary. Also, Jay' The people at the service counter are efficient, polite and courteous. They do not charge you for repairs/services which are unnecessary. Also, Jay's Bistro is a nice touch to help customers pass the time. More

Quick service and friendly staff! Kevin explained what was going on with my vehicle and returned it to me in a very timely manner...much appreciated! was going on with my vehicle and returned it to me in a very timely manner...much appreciated! More

Highlander 20K Toyota Maintnance My Service Advisor was always Kevin, but now understand it is Mark. I like to keep good relationships with service people, Mark didn't let me down, h My Service Advisor was always Kevin, but now understand it is Mark. I like to keep good relationships with service people, Mark didn't let me down, he did a great job keeping me informed. More

Maintenance and recall work performed efficiently Scheduling of appointment was a breeze. They were able to change oil, do their multi-point inspection and complete recall work very efficiently. The Scheduling of appointment was a breeze. They were able to change oil, do their multi-point inspection and complete recall work very efficiently. The hospitality area was comfortable and the complimentary coffee and breakfast sandwich was great. More