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Jay Wolfe Toyota of West County

Ballwin, MO

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4,065 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,065 reviews

November 01, 2019

Maintenance and recall work performed efficiently Scheduling of appointment was a breeze. They were able to change oil, do their multi-point inspection and complete recall work very efficiently. The More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby N Johnson
Nov 01, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. We look forward to seeing you next time!

More
November 01, 2019

Service visit Mark is just outstanding to work with. He is extremely helpful! I will definitely be back and I will certainly be back for service and will ask for M More

by jspiegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Mark Hurt
Nov 01, 2019 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Mark was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

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November 01, 2019

Walt was great to work with- friendly, knowledgeable, and honest. When my repair was taking longer than anticipated, he quickly set me up with a rental car without me even asking. The customer service ladies More

by ALandgraf
Recommend Dealer
Yes
Employees Worked With
Walt
Nov 01, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your experience with Walt! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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October 31, 2019

As always, excellent service! Kevin kept me updated on progress and status and was meticulous in ensuring that everything was completed to a satisfactory level. Who know an oil change and service would be More

by AJHiggins
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Nov 01, 2019 -

Jay Wolfe Toyota of West County responded

AJ, Thank you for sharing your feedback about Kevin's communications during your oil change. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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October 31, 2019

Very pleased with service Everything was top notch. Everything was completed correctly and on time. I allowed more time than required and I'm very pleased with the service. More

by John
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Nov 01, 2019 -

Jay Wolfe Toyota of West County responded

John, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

October 31, 2019

nostress Since this was the first time i have made a solo car purchase I had a few preconceived ideas. All worries were dispelled and the car buying experienc More

by Renee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, Jason Theis, Karim Aly
Nov 01, 2019 -

Jay Wolfe Toyota of West County responded

Renee, We appreciate your review and your business! We’re delighted to hear that Karim, Patrick, and Jason were so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

More
October 31, 2019

Great Service Department! Bought our first Toyota about 9 years ago then a second Toyota 3 years ago both from Jay Wolfe. Have only needed Preventative Maintenance on both vehi More

by Husband and Wife Navy Veteran's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scot Dickherber, Mark Pardee, Bill Bennett, Pamela Oakes
Nov 01, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about Pam's service! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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October 30, 2019

Joe was great to work with. This was the first time I bought a car in almost 10 years and he made it so easy! Finance guy was great too! Zero complaints and love love my new car! More

by JhBrown
Recommend Dealer
Yes
Employees Worked With
Joe Fuson
Oct 31, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about your first purchase in 10 years! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

More
October 30, 2019

Came in for a recall notice and the part was not ready so I have to come back in a week. That is aggravating and a waste of time. I would’ve appreciated them just telling me the part is not in More

by Greg
Recommend Dealer
Yes
Employees Worked With
Brian ?
Oct 31, 2019 -

Jay Wolfe Toyota of West County responded

Greg, We appreciate your valuable feedback. It's never our intention to waste any of our guest's time. Our team works diligently each and every day to treat every customer (potential, current, and future) with dignity, respect, and transparency. We pride ourselves at creating a one of a kind experience, which can be shown from our multiple awards such as our Toyota President's Award. Being that this is an airbag recall on a 4RUNNER, Toyota as a manufacturer has their own process that we have to follow, so they will not allow us to order it up front, they need us to see the vehicle in person and order it when the customer arrives at the dealership. I would like to confirm your order, but I don't have your contact info, so please reach out to me at your convenience to finalize your order and provide you with a loaner should you need one - your satisfaction is very important to us. I look forward to being in contact with you. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

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October 30, 2019

First Class Everyone is always friendly and easy to work with. While waiting for my vehicle, I appreciate that Toyota keeps a good record of what needs to be done More

by Djohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Oct 31, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

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