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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

October 06, 2019

Scheduled preventive maintenance on new car. Always friendly and competent. Performed my scheduled preventive maintenance and got me out of there on time. Showed me what they performed and expl More

by Ed123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Oct 06, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about your recent experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 05, 2019

Excellent, as always! I drive an extra 25 minutes, right by another dealership, to come to Jay Wolfe service. It’s pricey, but as an older woman, they take good care of my car and me. More

by Gina
Recommend Dealer
Yes
Employees Worked With
Mark Hurt, April Certain, Pamela Oakes
Oct 06, 2019 -

Jay Wolfe Toyota of West County responded

Gina, Thank you for your five-star review! At Jay Wolfe Toyota of West County, we’re proud of providing our customers with an experience like no other. We appreciate your business and look forward to seeing you again!

October 05, 2019

Props to Kevin Kettinger Wish I had Kevin's knack for friendly, attentive help while being as busy as the Service Dept is! Have really enjoyed working with all the Servic More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Oct 06, 2019 -

Jay Wolfe Toyota of West County responded

Bob, We appreciate your review and your business! We’re delighted to hear that Kevin was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 04, 2019

Great Service! I went in for my 10,000 mile Toyota service checkup on my 2019 Camry, and Kevin made quick work getting the job done. Great service! More

by stape.c
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Oct 04, 2019 -

Jay Wolfe Toyota of West County responded

We appreciate your business. Thank you for allowing us to keep your Camry properly serviced. Come back and see us soon.

October 04, 2019

Oil change & tire rotate Just another trip for maintenance on the Tacoma. All was good and the service was above par as usual. Kyle did a great job of handling the service. More

by 324+Sport
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle in service
Oct 05, 2019 -

Jay Wolfe Toyota of West County responded

Hello, We appreciate your review and your business! We’re delighted to hear that Kyle was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 04, 2019

The waiting room is the greatest experience. Car was The waiting room is the greatest experience. Car was serviced properly, but alignment was expensive. Toyota care is wonderful. I will be back to More

by Happy guy
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Oct 05, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for your great review! At Jay Wolfe Toyota of West County, we’re proud of providing our customers with an experience like no other. We appreciate your business and look forward to seeing you again!

October 04, 2019

One thing led to another I went there expecting to have my transmission fluid changed, but two other things were taken care of. Those things were also important, and I'm glad More

by paul
Recommend Dealer
Yes
Employees Worked With
Thomas
Oct 05, 2019 -

Jay Wolfe Toyota of West County responded

Paul, Thank you for sharing your feedback about your Service Appointment! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 03, 2019

Service was outstanding I was provided with a loaner car at no cost. Car is riding smoothly. Car was ready to be picked up at an agreeable time. More

by dgoggs22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Oct 03, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your positive review! At Jay Wolfe Toyota of West County, we’re proud of providing our customers with an experience like no other. We appreciate your business and look forward to seeing you again!

October 03, 2019

My ‘13 Venza turns 60,000. A pleasant reception greeted me . I was pleased with the service before a lengthy road trip. Waiting was interesting. I spent the snacking and observi More

by Gpgoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Oct 04, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about our service! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 02, 2019

I've had good experiences with Jay Wolfe dealerships in KC so I decided to give Jay Wolfe Toyota in St. Louis a try. Big mistake. Caught salesman Mark Pardee in a boldfaced lie within 3 minutes of my inter More

by Dan
Recommend Dealer
No
Employees Worked With
Mark Pardee
Oct 02, 2019 -

Jay Wolfe Toyota of West County responded

Hi Dan, Thank you for your review and for taking the time to share your thoughts about any interaction. Our team strives to create a one of a kind experience for our customers, which is why our dealership has won the Toyota President's Award and the DealerRater Consumer Satisfaction Award through 2015-2019. We care about our customers and community - we are proud supporters of our community schools, law enforcement, firefighters, as well as charities. Mark has been with us for over 6 years with an impeccable record, so I am sure there was a misunderstanding based on what model Vehicle you were looking for; he has no reason to lie to anyone about anything. We hire top quality staff that are ethical and to provide an experience like no other in the automotive industry! We would like more time to go over exactly what happened. So please reach out to me at your convenience to discuss your concerns in detail - your satisfaction is very important to us! I look forward to hearing from you soon. Best, Sincerely, Ronnie Greer Sales Manager 636-207-3922 Rgreer@jaywolfe.com

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