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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

September 25, 2019

Great experience buying a car with Gary Panus! This is one of the best experiences we have had buying a vehicle. Gary was never pushy and helped us find a vehicle that suited our needs. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Panus
Sep 26, 2019 -

Jay Wolfe Toyota of West County responded

Mary, We appreciate your review and your business! We’re delighted to hear that Gary was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

September 24, 2019

Tire Pressure problem solved My tire pressure indicator symbol on the dash warned me of a problem. I made an appointment with Jay Wolfe Toyota. A very slow leak was discovered i More

by puce1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Sep 25, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about the Service Department! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

September 23, 2019

Onsight great. Online booking not I was very happy with my appointment except that for the second time in a row the service department had no record of my appointment that I booked onl More

by Bmg11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Mark Hurt, April Certain, Bill Bennett, Pamela Oakes, Kevin Kettinger, Daniel Ruckman
Sep 23, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your feedback and for taking the time to write your review. We are glad to hear that you enjoyed your experience. We appreciate hearing more about your experience with booking online appointments and apologize for any inconvenience - we’re always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience, which can be shown through our JD Powers Dealer of Excellence Award. We will be looking into your appointment and figure out why it didn’t register in our system and get back to you. In the meantime, If there’s anything you would like to discuss further, please don’t hesitate to contact me. As always, we invite you back to Jay’s Bistro where we serve complimentary breakfast and lunch to all of our customers. We hope to see you again soon! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

September 19, 2019

Buying a new vehicle after ours was totaled. We were pleased with the help we received both in reviewing and choosing a new vehicle but also in understanding the process with an insurance totaled More

by Stevet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Morton, Gary Panus
Sep 20, 2019 -

Jay Wolfe Toyota of West County responded

Steve, Thank you for sharing your feedback about Gary's overall helpfulness and Billy's information in financing. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

September 19, 2019

Service Advisor Kevin Kettinger was great Besides regular service we had a blue tooth issue that Kevin solved and helped with it's use relating to Apple iPhone. Also service time was short. More

by richG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Sep 20, 2019 -

Jay Wolfe Toyota of West County responded

Rich, We appreciate your review and your business! We’re delighted to hear that Kevin was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you.

September 18, 2019

SERVICE ADVISOR ANDREW WAS GREAT AS ALWAYS THE SERVICE WAS GREAT, THE WATING ROOM BISTRO WAS A BONUS, AND ANDREW IS THE REASON I BUY MY CARS HERE. I WILL COME BACK FOR ALL MY CAR NEEDS More

by DENTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANDREW DUNCAN
Sep 19, 2019 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Andrew was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

September 17, 2019

Great service I have scheduled the service beforehand and there were no delays when I arrived. Bill was friendly, gave his suggestions and answered my questions. I' More

by Vamsi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Sep 17, 2019 -

Jay Wolfe Toyota of West County responded

Vamsi, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

September 14, 2019

Great experience I bought used Toyota Venza. our salesperson, Mike was very knowledgeable about the Venza. The cafe in the back was a welcomed relief too. Mike and the More

by TPN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Morris
Sep 15, 2019 -

Jay Wolfe Toyota of West County responded

Hi, We appreciate your review and your business! We’re delighted to hear that Mike was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

September 13, 2019

Great customer service Mr. Ruckman was friendly, professional, and took the time to explain what work was needed and made his recommendations. I didn't feel pressured to agr More

by Julie
Customer Service
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Sep 13, 2019 -

Jay Wolfe Toyota of West County responded

Julie, we wish only to inform our guests of work that needs to be done. The decision of what work is completed is certainly the choice of our guests. You can always count on honest and transparent suggestions and completed work. We would not be the most awarded dealership in St Louis, if not. Thank you for your business. We hope to see you again soon.

September 13, 2019

Great service! Flexible scheduling at Wolfe. Courteous service reps. Service usually completed early and for sure always on time. Very pleasant bistro to sit in an More

by Marine mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Sep 14, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback regarding our service reps! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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