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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

August 20, 2019

Upfront and Courteous Everytime I drop my vehicle with Pam & Tom and I know everytime I do that I will receive prompt and upfront feedback on my vehicle's current status. I never fe More

by danihaddox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Aug 20, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback! We are delighted to know that Pam and Tom have always been great during your visits. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

August 20, 2019

Good experience We were dreading the whole car buying ordeal but it was actually kind of fun. Our salesman, Darrion, went above and beyond to answer questions and exp More

by Avalon19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrion Bogan, Omar, Mike Bozzi
Aug 20, 2019 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Darrion was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

August 19, 2019

Always Cuteous, Does a Great Job The service and sales staff are always helpful and friendly. Price can run a little high compared to other options but the quality of experience usual More

by 4runner12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett, Pamela Oakes
Aug 20, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about our service and sales staff! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

August 19, 2019

Excellent I received the same great service I have come to expect from the Jay Wolfe Toyota of West County service team. They are a well-oiled machine. More

by blackdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Caswell
Aug 19, 2019 -

Jay Wolfe Toyota of West County responded

Hello, We appreciate your review and your business! We’re delighted to hear that our team was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

August 17, 2019

Excellent service Pam Oakes is a pleasure to work with. She is always professional and helpful, answering any questions I have. I was in and out in the time that was More

by lovemytoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Aug 17, 2019 -

Jay Wolfe Toyota of West County responded

Pam's dedication to her customers is one of the many reasons that we have won awards such as the JD Powers Dealership of Excellence Award, among others. Thank you for your business; it is greatly appreciated. You are always welcome to visit and enjoy our complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations.

August 16, 2019

Service visit Always a pleasure working with Service staff. Friendly, helpful and efficient. Booked online, met at the door and out on time just as promised. Loun More

by Gregg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan
Aug 17, 2019 -

Jay Wolfe Toyota of West County responded

Our highly trained service staff are great at recognizing and resolving any automotive issue. Thank you for your recognition of efficiency and letting us know that you enjoy our one-of-a-kind facility. You can always count on receiving exceptional customer service which is reflected by use winning the DealerRater Consumer Satisfaction Award 2014-2019. We hope that you will visit again in the near future.

August 14, 2019

Regular Service I never have a bad experience with this group of folks! They get the job done and I enjoy a laugh or two! I hope Andrew Duncan takes care of the pla More

by RW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan should get a wonderful prize for his customer service!
Aug 15, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for allowing us to properly maintain your truck. Andrew will appreciate your kind feedback. We are always here to help.

August 13, 2019

Car wash Your car wash is terrible and needs improvement or should not be offered. My car was clean before service and came out all streaked and stained. Had t More

by Bkurtz19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Morton, Jim Bischoff
Aug 14, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to describe your experience with our complementary car wash, this is the first we’ve heard of a problem from any customer in a long time regarding our car wash. We would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! We are looking into it the car wash issue and we will be in touch with you soon. We care deeply about your experience and truly value your business! In the meantime, feel free to reach out to me. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

August 13, 2019

Prompt Scheduling and Timely Service I only scheduled the appointment on line the night before and was surprised to get an appointment the next day. Service was performed within a 1/2 ho More

by Jacqueline Hale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Aug 14, 2019 -

Jay Wolfe Toyota of West County responded

Jacqueline, thank you for sharing your feedback about your service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

August 13, 2019

Very fast and efficient!,, Service is very good, fast and efficient. Waiting lounge is very nice. Everyone was very nice and courteous. No issues or complaints with this deale More

by Curt123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Aug 14, 2019 -

Jay Wolfe Toyota of West County responded

Curt, We appreciate your review and your business! We’re delighted to hear that Bill was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

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