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Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
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July 26, 2019
Fast, friendly and reliable. Great service visit from Jay Wolfe Toyota. The gentleman at desk #3 at 4:20 on July 25 was fast, friendly and fabulous. Thank you. Great service visit from Jay Wolfe Toyota. The gentleman at desk #3 at 4:20 on July 25 was fast, friendly and fabulous. Thank you. More
by Yomama1
Employees Worked With
The nice gentleman who was at desk #3 at 4:20 pm on Thursday 7/25. Possibly Dan but not sure.
July 26, 2019
Great Experience Maurice was very professional and easy to work with. Great experience! Will definitely be back when we are ready to purchase another vehicle for our f Maurice was very professional and easy to work with. Great experience! Will definitely be back when we are ready to purchase another vehicle for our family. More
by RyanS
Employees Worked With
Maurice Bembry
July 26, 2019
Super Tune Up My tune up was handled with prompt friendly service. As I pulled into the service bay my service representative knew my name, the reason I scheduled m My tune up was handled with prompt friendly service. As I pulled into the service bay my service representative knew my name, the reason I scheduled my appointment and quickly got me on my way. When picking up my vehicle it was washed and the repairs were professionally completed. More
by grandaaj
Employees Worked With
Pamela Oakes
July 25, 2019
Maurice is the rudest person I have ever encountered I don't care how long he's been there, or what he calls himself, or how many stars are on his listings, he was exceptionally rude to me as a customer I don't care how long he's been there, or what he calls himself, or how many stars are on his listings, he was exceptionally rude to me as a customer that spent $35,000 at their dealership, and he should be FIRED! I have never, ever, been treated with such disrespect as he showed me last night. He was challenging, cocky, and antagonizing even after I asked to talk to a manager. I've read reviews from people who purposely trash a business or person for no reason, and this is not that case. It was a personal experience that both Jay Wolfe and Toyota should act upon. He was not our salesperson; I was in there asking about a problem with my car feature. More
by Tisiusgal
Employees Worked With
Maurice Bembry
July 25, 2019
Great experience from initial call to picking the car up. I called to get an appointment for recall work. They were able to get the recall work done the following day and I picked the car up that afternoon. T I called to get an appointment for recall work. They were able to get the recall work done the following day and I picked the car up that afternoon. The facility is very clean an organized. Plenty of people to assist customers with a positive attitude. I was in and out quickly. I will definitely be back if any future work is needed on my Toyota. More
by Gladiator2
Employees Worked With
April Certain, Kevin Kettinger
July 25, 2019
Service As usual my service visits are a good experience. I would recommend your service team. This is my first Toyota and I am pleased with it. As usual my service visits are a good experience. I would recommend your service team. This is my first Toyota and I am pleased with it. More
by Craig
Employees Worked With
Mark Hurt
July 23, 2019
service The only troublesome part of the service experience is the initial assignment to a service contact. It seems like every time that I go in for service The only troublesome part of the service experience is the initial assignment to a service contact. It seems like every time that I go in for service, I have to be handed off to some other advisor instead of having the first advisor take care of me. Another time waster is the quick removal of vehicles from the service entry bay before the service advisor goes to the car to get VIN and mileage. This forces the advisor to hunt down the car which has already been moved from its convenient location near the desks. More
by Steve
Employees Worked With
Kevin Kettinger
July 23, 2019
Good Experience., Friendly atmosphere. Get in and out with the service on my car. Don't have to wait long to get in and get an appoinment. Friendly atmosphere. Get in and out with the service on my car. Don't have to wait long to get in and get an appoinment. More
by Eureka
Employees Worked With
Kevin Kettinger, David (DJ) Morse
July 23, 2019
20,000 mile maintenance checkup I had a great experience getting my 20,000 mile checkup. Everyone was very nice and they finished early. Only problem was with the chargers in the Bis I had a great experience getting my 20,000 mile checkup. Everyone was very nice and they finished early. Only problem was with the chargers in the Bistro. More
by Gerry
Employees Worked With
Kevin Kettinger
July 23, 2019
Quick, friendly and professional My Toyota Highlander's battery went out just as I'd finished shopping and loading $250+ of groceries into the back. I made a quick stop to Batteries P My Toyota Highlander's battery went out just as I'd finished shopping and loading $250+ of groceries into the back. I made a quick stop to Batteries Plus, got into the vehicle, and NO START! I called Jay Wolfe's service department, explained my dilemma of having lots of groceries and a dead battery. Since Batteries Plus is practically across the street from the dealership, a service tech came over, jump started my Highlander, and I drove over to the dealership, where they changed the battery within 30 minutes. No harm, no foul ... the groceries and my vehicle were both great! Talk about phenomenal service! Efficient and classy as always. Thanks everyone who helped! More
by Michelle T
Employees Worked With
I think he was the service manager, sorry can't remember name.
