Jay Wolfe Toyota of West County

Great customer service Great experience. Very helpful through the entire process. Friendly staff greeted us before we even made it in the building. Our first visit was on a Great experience. Very helpful through the entire process. Friendly staff greeted us before we even made it in the building. Our first visit was on a pretty busy day, and still made time to discuss different trucks and pull a few around for us to test drive. More

Mr. Bogan saved the day. I scheduled appointments via the internet at both a Honda dealership and Jay Wolfe Toyota for Saturday the 13th of July. At Honda, the internet conta I scheduled appointments via the internet at both a Honda dealership and Jay Wolfe Toyota for Saturday the 13th of July. At Honda, the internet contact Lesa showed us the car and we test drove it. It was fine, we discussed price and trade-in and proceeded to Jay Wolfe. Upon arrival I expected to meet the internet contact Heather. It was unnerving to learn that I had been played for a dupe as Heather is not a sales rep at all and does not even work at the location. Mr. Bogan must have noticed the same confused look on my face that my wife told me I was wearing. Mr. Bogan invited me to sit down and offered a beverage and we began to chat. After an hour or so I found myself ordering a RAV 4. I must tell you that this is the 4th vehicle I have purchased at Jay Wolfe and I nearly walked out disappointed over the internet snafu. Kudos for Derrion Bogan and Mike the sales manager that went out of their way to repair a rocky start. One bit of unsolicited advice. I earned an MBA more than 3 decades ago and have extensive experience in business management, finance, and organizational structure. If I wanted to sabotage a sales organization one of the things I would do is schedule appointments with people that don't work there. Thanks again Derrion and Mike! More

Top Notch From the service coordinator, Tom, to the customer lounge and waiting area with its breakfast, lunch, and snack items, everything is fantastic. All of From the service coordinator, Tom, to the customer lounge and waiting area with its breakfast, lunch, and snack items, everything is fantastic. All of the staff I’ve encountered have been very friendly, informative, and courteous. I would highly recommend to all my friends More

Safety check & Alignment Danny has always treated me like family. He quickly pointed out items that might need attain when I return from vacation. That means a lot to me! Danny has always treated me like family. He quickly pointed out items that might need attain when I return from vacation. That means a lot to me! More

Excellent service. Karim did an excellent job of getting me into a vehicle. He went above and beyond what was expected of him to make it work. Karim did an excellent job of getting me into a vehicle. He went above and beyond what was expected of him to make it work. More

Key Cutting/Airbag Recall I went in to get an airbag recall addressed and get a key cut so that I could have two again. It was easy in, easy out, and the communication was grea I went in to get an airbag recall addressed and get a key cut so that I could have two again. It was easy in, easy out, and the communication was great. No bad experience yet at Jay Wolfe! :) More

Oil change Excellent service in all areas: very friendly and helpful staff, good food, clean environment. The wait time was short. My tires were rotated and th Excellent service in all areas: very friendly and helpful staff, good food, clean environment. The wait time was short. My tires were rotated and the oil changed and I was not pressured into further services. More

Mark Hurt Mark's professionalism, as always, is exceptional. After we picked our car up, Mark called because he wasn't there at the pick up time to discussed s Mark's professionalism, as always, is exceptional. After we picked our car up, Mark called because he wasn't there at the pick up time to discussed some of the future issues. At my request, he sent an email with different estimates for future tires. He is thoughtful and conscientious. What an asset to an industry where a customer must rely mostly on the advice of the service manager. We met him when we had a Toyota but we continue to bring other cars too. Thanks, Mark! More

New car I bought a new car here. It was a wonderful experience. All of the staff were friendly and courteous. The lounge are was great for the times I waited. I bought a new car here. It was a wonderful experience. All of the staff were friendly and courteous. The lounge are was great for the times I waited. Mat was a godsend for helping me learn about all the things my new car does. More

Always a pleasure The Staff is personable. The waiting area so comfortable. The Process is very efficient. I have a high level of confidence in this dealership to help The Staff is personable. The waiting area so comfortable. The Process is very efficient. I have a high level of confidence in this dealership to help me keep my car running well and safely. More