Jay Wolfe Toyota of West County

Maintenance All went well I had typical maintenance and a state inspection and was only there about an hour. I working lounge during the visit. There All went well I had typical maintenance and a state inspection and was only there about an hour. I working lounge during the visit. There More

Scheduled Service I had a 7:20 a.m. appointment. All went well, and I like working virtual in their customer Bistro while they work on the car. My service advisor, Wa I had a 7:20 a.m. appointment. All went well, and I like working virtual in their customer Bistro while they work on the car. My service advisor, Walt Caswel, was very friendly and made sure we went over everything done on the car and pointed out things that may be due for service in the near future. The only suggested improvement I would make is to try to better organize the customer intake/leave process. It's a bit chaotic when you have several customers waiting to check-in to their appointments at the same time as customers who are done with their appointments checking out. Maybe it would help to designate a couple of counters aa "Completed Customers' for only processing completed appointments, so the the incoming appointments don't occupy every available counter. When times are slow, the "Completed Customers" counters could call over incoming customers to process their arrivals. I think I waited 15 minutes after being told my car was done for a counter to open so I could pay my bill and leave. More

5,000 Mile Service Arrived for my 8:30 appointment to have 5,000 mile service some for my Sienna. Was promptly greeted and checked in. I waited for my vehicle. They esti Arrived for my 8:30 appointment to have 5,000 mile service some for my Sienna. Was promptly greeted and checked in. I waited for my vehicle. They estimated my wait time would be an hour to an hour and fifteen minutes and they exceeded that expectation by getting me out even quicker. Waiting area is nice, grateful for the kids play room to keep my little one occupied while we waited. Check out was quick and easy and they had run my car through a complimentary wash. When I noticed a small grease/dirt spot left on my driver seat from the technician I pointed it out and they happily removed it right away with some remover and a rag. Great friendly service and in and out in a timely fashion. More

good customer service Pam takes the time to answer my questions and keeps me informed about my car. She explains the recommended service and always applies my online coupon Pam takes the time to answer my questions and keeps me informed about my car. She explains the recommended service and always applies my online coupons. More

Awesome service. Maurice was spectacular in every way. He was helpful. Professional. Friendly. The perfect combination of professional and kind. Just perfect. Not Maurice was spectacular in every way. He was helpful. Professional. Friendly. The perfect combination of professional and kind. Just perfect. Not one complaint. Seriously. Zero. More

Scheduled Service Had a 1 PM scheduled appointment, got there at 12:50 PM was taken care of as soon as I walked in. The whole service group Mark, Kevin, Tom and Andrew Had a 1 PM scheduled appointment, got there at 12:50 PM was taken care of as soon as I walked in. The whole service group Mark, Kevin, Tom and Andrew are great. They gave me an estimate on my work and also a time it would be completed. It was done when they said and my car was washed and looked and runs great. More

Great service center I really appreciate the ease and convenience of their online appointment scheduling. Everyone in the service center is very helpful and friendly. Th I really appreciate the ease and convenience of their online appointment scheduling. Everyone in the service center is very helpful and friendly. The customer lounge is fantastic. And on top of it all, the service on my Toyota was completed quicker than I expected. It was an overall great experience. More

Great experience! Danny Ruckman is great and always makes sure to keep me informed on issues that need or recommended for my car. I feel he is very organized and alw Danny Ruckman is great and always makes sure to keep me informed on issues that need or recommended for my car. I feel he is very organized and always courteous. More

Maintenance Mark hurt was great as usual. Gave me reasons for work and why it needed to be done. Have worked with him for years even though have not bought car Mark hurt was great as usual. Gave me reasons for work and why it needed to be done. Have worked with him for years even though have not bought car there. More

Great Dealership with Great People I walked into this dealership and was greeted by Maurice. Maurice was not pushy or anything like a typical salesman. He was helpful, knowledgeable a I walked into this dealership and was greeted by Maurice. Maurice was not pushy or anything like a typical salesman. He was helpful, knowledgeable and personable. It's been a long time since I bought a new car and Maurice went above and beyond to make this the easiest process I've ever been through. I would highly recommend Jay Wolfe Toyota but I would recommend Maurice even more. What a great guy! More