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Jeep Chrysler Dodge Ram City - Service Center

Greenwich, CT

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45 Reviews

45 Reviews of Jeep Chrysler Dodge Ram City - Service Center

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July 02, 2017

Great service. Prompt, reliable service. My car was completed at the time they said it would be. No hassle loaner car provided. Service advisor was well versed as to More

by Ric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanni Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2017

great place I have had lots of work done there to my car, and each time its was done in a timely manner, very professional and helpful. Always had a loaner ready More

by Happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanni Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2017

The service department is great to work with. Service depart is great to work with. Have had a great experience dealing with everyone there. The last few times I have work with Suzanni. She is pat More

by JF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanni Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2017

Easy peasy Great service, in and out as promised. Also excited that they are moving to Stamford in the near future. That will make it even more convenient. More

by realgems96
Recommend Dealer
Yes
Employees Worked With
Suzanni Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2017

Above and beyond Great service, good people. They made the extra effort to make sure my car came back as nice as possible. I will keep coming back. More

by JeepGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanni Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Paul Traina
June 09, 2017

Great service The customer service is fantastic. Everyone was very helpful, all my questions were answered and my oil change on my Jeep Cherokee was done in a timel More

by Natgar9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul Traina, Chris Diesel
May 26, 2017

Jeep Patriot The jeep Chrysler dodge city team showed great responsiveness and follow through procuring the required part and installing it before a holiday weeke More

by Cindy226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Diesel
May 25, 2017

Very professional Called for appointment got one received call when do very professional at desk answered all guestions I give them an A+ Very satisfied with all work More

by Pittz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanni Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2017

Rude and unknowledgeable! Went 4 times to fix the same problem and guess what it is still not fixed. The problem is horrid. They say now it is another part. That is xx. Regulat More

by Jeep04sad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Suzanni Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Traina
May 25, 2017 -

Jeep Chrysler Dodge Ram City Greenwich responded

I am very sorry about your bad experience at our dealership. We are in the business of solving problems and satisfying customers. We apparently failed. A rattling window should be fairly easy to fix. Please contact Tom in our Service Department, and he will see that the repair is successful and at no charge to make up for your unfortunate experience. Thank you. Jeep Chrysler Dodge City

May 25, 2017 -

Jeep04sad responded

Window is worse then ever. And I am not going to go through another fiasco, nor is my mother. as an FYI, before suggesting other parts needed, the one you guys supposedly fixed should be good. The rattling is there, but just the rolling down of the window is a churning and not normal noise at all and I read and found out, that that issue has to do with the regulator not the tracks on a window should roll down not churn down and I am sure the violent shaking of the window by your experts did not help. So thank you for leaving the window useless and thank you for the circus, you call service! How do u think my mom is going to trust you guys with the car after 4 times? So disappointed!

May 23, 2017

Routine Maintenance with good advise Went in for your normal routine maintenance and had to wait a bit to check in because they were busy. They took my info quickly and asked if anything More

by SonnyC51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanni Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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