Jeff Belzer's Lakeville - Service Center

Jeff Belzer's has always treated me very well. Friendly employees, great service, pleasant experience allways! The overall experience that I have always had is amazing, Cody is an awesome employee Friendly employees, great service, pleasant experience allways! The overall experience that I have always had is amazing, Cody is an awesome employee and I enjoy it when I deal with him. More

Bought a truck in need of repair Bought a truck with a crack in the front bumper. I called the dealership shortly after noticing the problem and they told me it would be fixed under t Bought a truck with a crack in the front bumper. I called the dealership shortly after noticing the problem and they told me it would be fixed under their dollar. I live an hour away and I wasn't able to get there right away. When I did make the trip they made me pay for the repair! I was whisked through there so quickly I didn't even have time to process. After some thought I called to discuss and I was told I couldn't get a refund because I didn't still have the correspondence and the pictures I sent when I noticed the problem because my phone did a factory reset a week earlier. Shouldn't the salesperson or office have record of this? They were calling me to get the vehicle in for repair after all?! More

Poor service scheduling I called my old dealer in New Prague which is now part of Belzer group. They couldn't find the antifreeze leak on my 2015 ram 3500. 6.4ltr. so I thou I called my old dealer in New Prague which is now part of Belzer group. They couldn't find the antifreeze leak on my 2015 ram 3500. 6.4ltr. so I thought I would try their Lakeville store and they couldn't even scheduled me for 8 days. it seems like their customer service is very apathetic to their customer needs, stating that about all they could do was pressure test the system and check for antifreeze in the oil. I suggested how about they fix the problem. did not install any confidence that they would fix my vehicle and not waste anymore of my time. I've heard Jeff belzers had service related issues before now I can confirm that. More

Extremely poor service experience Brought our car in for a 9:00 appointment, we did not hear back from the service after 2 calls. Finally received a call the next morning with no info Brought our car in for a 9:00 appointment, we did not hear back from the service after 2 calls. Finally received a call the next morning with no information on what the issue is or when it will be done. Since we already took one day off of work to get this resolved, we had to ell them to stop working on it and we need to pick and will bring it somewhere else. I don't know why we even made an appointment if they didn't look at until the next day. When we went to pick it up the windshield was cracked. They said we must of had a chip in the windshield and it cracked when they brought it inside. "Not our fault" What is even better is the manager said we never drove your car, so we didn't put the chip in the windshield. So they had my car for over 24 hours and never test drove it to find the issue. I bought truck from Belzer because of the price and we were thinking of buying our SUV from them. You need to decided if their low prices are worth the poor service you receive. They are like the Wal-Mart of car dealers. Great prices, poor service. More

Excellent customer service! Reid was very knowledgeable, thorough, and considerate. He took the time to make sure that the work was complete. I will return for future scheduled m Reid was very knowledgeable, thorough, and considerate. He took the time to make sure that the work was complete. I will return for future scheduled maintenance. More

a simple oil change Took my Silverado in for a simple oil change and tire rotation. I was told it was finished. The error code monitor box was still in my cab so I repl Took my Silverado in for a simple oil change and tire rotation. I was told it was finished. The error code monitor box was still in my cab so I replaced it on the unoccupied desk next to the truck. I drove off. I noticed that my wheel lock was nowhere to be found so I returned and asked about it. They found it and proceeded to torque down all of my wheel lugs. They were going to let me go with loose wheel nuts! I have voiced my opinion elsewhere on the net and someone from Belzers service replied to my comments that I would get a call to talk about this. Nothing. It seems that the car buying process was reasonable there but the service is very subpar. There are lots of other dealers in the area that I know have good service. I am now using them instead of these folks. I realize everyone has an off day. I also realize that loose wheel nuts are not something to let a customer leave the dealership with. I also think that someone should have contacted me. I will not buy another vehicle there. Hope this helps someone make a decision. More

Aweful Experience The service department lacks customer service skills, as well as knowledge of diesel vehicles. They had our truck for 29 days when nothing was wrong The service department lacks customer service skills, as well as knowledge of diesel vehicles. They had our truck for 29 days when nothing was wrong after they completed an initial update to an electrical component. Filed a complaint with Chrysler due to the length of time they had the vehicle and the tests they chose to use to determine something was wrong with the fuel. We were never contacted by service manager, even after he was contacted by Chrysler. The service manager indicated he was not contacted by Chrysler. He also indicated that the tests they used were standard protocal. I contacted Chrysler and two other service providers for Dodge vehicles and was told that this test was not standard protocal. Also, the test is not accurate in any way. However, it caused the dealer/service department to keep the vehicle for 15 more days. As soon as we were given the go ahead to drive the vehicle. We brought it to another dealership and they determined within 24 hours that nothing was wrong with the vehicle. We missed our vacation and another trip to visit family because of the lack of knowledge in the service department. Not to mention the blatant lies we were told. We will never use this dealer for anything again. More

Skip the service department Was unhappy with the length of time to check out and get paperwork is 1 hour. Did not call with estimate just assumed I was going to pay when I picked Was unhappy with the length of time to check out and get paperwork is 1 hour. Did not call with estimate just assumed I was going to pay when I picked up my vehicle. Called the servuce manager to complain after and left a message which was never returned. More

Professional & friendly This is our 3rd car from Matt ""Hawkeye" He listens then finds some options. Wee have and will continue to recommend Jeff Belzer & Hawkeye. Mike This is our 3rd car from Matt ""Hawkeye" He listens then finds some options. Wee have and will continue to recommend Jeff Belzer & Hawkeye. Mike and Lisa More